5 personal work summary and work plan samples for the first half of 2022 in the hotel

The tense and busy 2022 is about to pass, so how to write a hotel personal work summary and work plan for the first half of 2022? The following are 5 fine essays I compiled for a hotel personal work summary and work plan for the first half of 2022. Select, welcome to read and share.

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2022 hotel personal work summary for the first half of the year and work plan 1

Looking back on the work of this half year, I With the support and help of the leaders and colleagues, I strictly required myself and completed my own work well in accordance with the requirements of the hotel. After half a year of study and exploration, the working methods have changed greatly, and the quality of work has improved. The improvement in the past six months is now summarized as follows:

1. Strengthen self-study and improve professional level

Although my position is only a foreman, I must be excellent , I still have a certain distance in my knowledge and abilities, so I don’t dare to take it lightly and learn from books, leaders, and colleagues. In this way, I feel that I have made some progress in the past six months, in terms of management ability, coordination ability and problem-solving ability. In other aspects, further improvements have been made to ensure the normal operation of various tasks on the floor.

2. Daily management work

Floor foreman is not an unfamiliar job to me, but Jiahai is a brand new working environment for me. As a floor foreman The role of the foreman is to connect the previous and the following, and to coordinate the left and right. What we face every day is complicated and trivial routine work. In the new working environment, almost all work starts from scratch. Straightening out working relationships as soon as possible and integrating into the new working environment is my top priority. Efforts should be made to cooperate with the supervisor in floor management work, and in line with the principle of seeking truth from facts, the superiors should be informed and the subordinates should be reported. The hotel's conference reception task is relatively heavy. In the first half of the year, it received many important guests from the customs. However, due to various reasons, there is often a shortage of room service personnel. This requires self-strengthening of work awareness, attention to speeding up the work rhythm, and improving work efficiency. Strive to be thorough and accurate to avoid omissions and errors.

3. Existing problems

In the past six months, I have been able to carry out my work seriously, but there are also some problems and deficiencies, mainly reflected in: First. After all, I have only been working in Jiahai for more than half a year. I have been groping for many tasks while doing them, so that I cannot work with ease and my work efficiency needs to be further improved. Second, some work is not detailed enough, such as ward rounds, facilities, equipment and health inspections, which are not in place. third. My theoretical level is not very high yet.

4. Work plan for the second half of the year

1. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, and flexibly apply your own actual work to optimize the quality of work.

2. Strengthen the inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use.

3. Actively and conscientiously cooperate with the supervisor to do a good job in the daily management of the floor.

4. Provide step-by-step instruction to some new employees and waiters with irregular operations to improve employees' professional level.

5. Strengthen energy-saving inspections, talk to the waiters about energy-saving awareness, and strive to do a second room inspection.

6. Strictly control the daily hygiene quality of guest rooms and make reasonable arrangements for planned hygiene.

In the days to come, I will work diligently, work hard to correct shortcomings, carry forward strengths, strive to achieve greater work results, and create higher value for the hotel.

2022 Hotel Personal Work Summary and Work Plan for the First Half of the Year 2

Unconsciously during the busy work, I have been working in the sales department for more than half a year. Looking back on the work history of this half year, as The hotel sales staff have achieved certain results in their work and have basically completed the tasks assigned by the hotel, but there are also many problems.

When I first arrived in the sales department, I was not very proficient in sales and was relatively unfamiliar with new environments and new things. With the help of the hotel and department and group leaders, I quickly learned about the nature of hotel sales and its sales market. As a member of the sales department, I deeply feel that I have important responsibilities. As the face of the hotel, The window of the hotel, your words and deeds also represent the image of the hotel, so you must improve your own quality, demand yourself to high standards, and strengthen your professional knowledge and skills on the basis of high quality.

In addition, we must have an extensive understanding of the dynamics of the entire sales market and be at the forefront of the market. After these six months of training, we will strive to become a qualified salesperson as soon as possible, and strive to do our best. Job.

In order to better complete the hotel's marketing work and achieve a win-win situation, especially the sales work of this half year, we will summarize it from four aspects:

1. Cooperation of various hotel departments

I have been working in a hotel for more than three years. In the past, I was in the front office, and my contact surface may not be as extensive as it is now. It was just friction, coordination and cooperation between teams. In the same department, the same leader came forward That would be easier to solve, but things are different now. Now we have to coordinate with each department ourselves. If we can't coordinate, we go back to the leaders and team leaders, because they are both in the sales department and they also have endless messes and chores to clean up.

Therefore, as long as there are customers involved in the business scope or work scope, it must be solved with only a little bit of personal affection and personal strength. Let me give a simple example of my long-term guest Luo Chunping defaulting on his deposit. It was not me who originally caused this situation, but just because this was the guest I introduced to the hotel for consumption, I brought him in. Guests with whom the hotel has a business relationship. Insufficient deposit was my guarantee, so after I found out that the guest had defaulted on the deposit at the hotel, few people asked about the outcome of the room, let alone made any suggestions.

Some of them are just passing by, and they call me to urge me to follow up on the matter. Follow up! Of course I will follow up, but I can’t push too many times or be too hasty.

Second, I cannot break this friendly relationship with my customers. So at most I can only urge the guests on a regular basis. When I really can't wait any longer, I will seek advice from department colleagues and group leaders. My colleague Zhang Guolin pretends to be a senior hotel leader and Zhu Fangyuan, the front desk cashier, to cooperate with the final lobbying. The guest pays a deposit.

Among them, colleague Guo Caijuan, the cashier at the front desk, cooperated with the reconciliation. Again, I would like to express my gratitude to all my colleagues and their leaders who care about me and help me. From this example, we can see that the hotel is holistic and its goals are not particularly consistent.

2. The power and responsibility of marketing work

Due to insufficient levels, poor coordination and other reasons, many things are delayed and slow for customers. The special sale of Dragon Boat Festival rice dumplings last month was the most intense and exciting sale every year. Although I did not do very well in this special sale this year, I still requested urgent delivery for internal company customers, requiring 5 boxes of 488 rice dumplings and 5 boxes of 328 rice dumplings of different grades. Since I, the team leader and my colleagues had very limited bills at that time, there were only 10 bills of 328 rice dumplings and we needed to go to the front desk to exchange for 5 bills of 488 rice dumplings.

Due to a series of requests for instructions, invoicing, and time spent on exchanging tickets. This makes the already very busy front desk cashier even busier and slower, but the efficiency of things becomes even lower. When the rice dumplings are changed and delivered to the guests, no matter how much you take care of them, they will still have a little regret or even worry about you.

Because in his eyes, it was just the distance from the hotel’s rice dumpling warehouse to his office. This distance can be known and understood.

Therefore, there are still unclear issues regarding the responsibilities and authority of the marketing department. I believe that the sales department must have certain authority and only perform sales procedures. No matter how big or small the problem is, Party A must be consulted, which will inevitably lead to low efficiency. The control of some issues will also have a negative impact on sales, so the marketing department will be very passive in its work. Establishing a system with clear responsibilities and clear work procedures is hoped to be the top priority of the hotel's next work. .

3. Hotel management and promotion of new products

The so-called marketing is the leader of the hotel. Since it is the leader, the hotel leaders and relevant department leaders should first be aware of and familiar with the various new promotions of the hotel. outside. It also needs to be recognized and understood by the sales staff. I'm not talking about literal explanations, but substantive ones.

For example, when launching new products and new dishes, you can provide one or two portions to the sales department for taste testing. This will not only facilitate the sales staff to introduce new products and new dishes, but also allow more people to provide valuable opinions on the new products. . As the saying goes, one Zhuge Liang is no match for three cobblers.

The above is just a rough summary of the work. Due to the rush of time, there will be many mistakes. I hope that all leaders and colleagues can correct me. I will attach great importance to it and will correct and solve it in time. Finally, The business of staying in hotels is getting more and more prosperous.

2022 Hotel Personal Work Summary and Work Plan for the First Half of the Year 3

The tense and busy 20_2020 is about to pass. Looking back on this year's work, there are many gains and experiences. As the guest room department, An important department of the hotel, the quality of its work will directly affect the hotel's external image and economic benefits. I would like to thank my leaders for their trust, which has given me the honor to serve as the head of the housekeeping department. I am very motivated even though I feel stressed.

In order to better carry out the department's related work next year, it is necessary to summarize this year's work and plan the next year's work. First of all, let’s do a summary of this year’s work:

In this year’s work, I strictly followed the instructions issued by the department manager. In actual work, I developed strict assessment systems and regulations for different tasks. Check the standards. First of all:

1. In terms of health: Strictly implement the ward rounds system, record inspection results in detail, and do a good job in making up for health gaps. Standardize the placement standards and quantities of items in each part, and check the placement of items during ward rounds. Implement a guest room cleaning responsibility system to improve employees' work enthusiasm and work effectiveness.

Standardize various operating procedures and steadily improve work efficiency.

2. In terms of item management and cost control: control materials, increase revenue and reduce expenditure, do a good job in item recycling, strengthen employees' awareness of conservation, advocate control of waste of water, electricity and other energy, implement a material management responsibility system, and establish an easy-to-use management system. Consumables ledger to control costs.

3. In terms of equipment and facilities: Since the facilities and equipment have been used for a long time and have become aging, each position is required to carry out targeted maintenance and upkeep, improve the service life of guest room facilities and equipment, and strengthen furniture maintenance. Carpet stain removal and reasonable arrangements for carpet washing.

4. Training: Develop monthly training plans and implement them to individuals. Conduct targeted training for different personnel. Clear regulations have also been formulated on various standards, such as ward round time, workload, hygiene standards, cleaning time, cleaning standards, etc., so that employees can truly feel the importance and practicality of training for daily work.

5. In terms of personnel management: act impartially, adhere to principles, and firmly believe that "service is no small matter". Those who harm the name and interests of the hotel should be reported to the department manager in a timely manner and dealt with according to the department system without mercy; Caring for employees, treating employees as their own relatives, shortening the distance between the department and employees, and serving as a link between the past and the next; setting an example, disciplining others and self-discipline, clarifying one's own position, and setting an example.

Next year’s work plan is divided into the following major points:

1. Cooperate with department managers to complete various business indicators of the department and do a good job in management.

2. Vigorously improve the quality of personnel. From service skills to basic procedures for each position to simple English conversations, employees are trained and assessed based on actual work.

3. Improve the work skills and operating procedures of on-the-job employees through training, speed up operations, and improve work efficiency.

4. Increase the quality inspection within the department to ensure that there are no problems with health and service work.

5. Use your rest time to work hard to learn relevant business knowledge, and use good and feasible things in your position as soon as possible.

Through daily work, we found some shortcomings in the department:

1. Room hygiene needs to be further improved

2. The service terms of the position need to be further strengthened.

3. The comprehensive quality, service skills and professional level of service personnel and management personnel vary and need to be further strengthened.

4. Floor linen management is relatively chaotic.

5. Partial carpets on floors often appear to be dirty overall or partially and are left unattended

In view of the above shortcomings, my rectification plan: 1. Continue to strengthen the training for each position. Strengthen employees' service skills and service awareness. 2. Strengthen the team building of management personnel, conduct quarterly assessment, mid-year evaluation, and end-of-year evaluation systems for management personnel to ensure the survival of the fittest. 3. Strengthen the supervision of linens, implement a real-name storage system, conduct monthly inventory, and hold responsible persons accountable for problems that arise. 5. Strengthen communication and coordination with the PA, and increase the maintenance of carpets and floors in guest rooms. In addition, because the PA machine is too large, it will cause a waste of resources when dealing with dirty parts of the carpet, so personnel at each post should perform local decontamination. stain-related training.

The above is my summary and plan of the department's work, as well as the department's shortcomings and improvements. To sum up, I firmly believe that under the leadership of the hotel leaders and the department manager, all employees of our department will work together and work together to do their best for the hotel's 201_ operation and management guidelines and policies. .

In short, as the head of the housekeeping department, I will work hard to cooperate with the department manager in all the work of the department in my future work, in order to improve the service level, management level and training level of the housekeeping department. , quality inspection work, enhance the cohesion of employees, improve the basic quality of employees, and contribute their own efforts to cooperate with the hotel's implementation of brand building work!

2022 hotel personal work summary and work plan for the first half of the year 4

I don’t remember who I heard say this: "Sometimes, time is really not enough than money." Yes, I always think of this sentence whenever I am busy, and I am very fond of this sentence. Feel the same. But it’s one thing to have feelings, and another thing to do in reality. As the front desk of a hotel, I have to deal with a lot of things. I have to entertain the customers who come to look for rooms, introduce my hotel's excellent service and environment to them, and also handle a lot of check-in and check-out information. Although these are basic tasks, which are familiar to those veteran employees, for me who have just joined the company for about half a year, time is still a bit tight.

But it doesn’t matter. If you’re not capable enough, then improve yourself. If you didn’t do it well, then do it next time. This is my credo. I am never afraid of failure, I am only afraid of giving up my efforts and learning. In order to be able to improve my mistakes and shortcomings in the first half of the year in the next half of the year, I will record my problems and the good points that I did well in the first half of the year, and continue to work hard in the second half of the year. In this market full of talents, failure to work hard means elimination, and I am not ready to be eliminated yet! My work in the first half of the year is summarized as follows:

1. Work

1. Self-improvement in practice

As front desk employees, the first thing customers see is us. As the company’s service representatives, we must show the company’s side, and we must not relax our etiquette. , conversation skills are also key. But these operations cannot be done only with knowledge. Knowledge belongs to knowledge and experience belongs to experience. In the first half of this year, I continued to apply the knowledge I learned at work and put them into practice. Finally, , and also summarized his own front desk experience.

2. The accumulation of knowledge never stops

Although practice is very important as mentioned above, understanding is the first step of practice. Rushing forward without purpose will only make you frustrated. Unknowingly going off track. In the first half of the year, I often bought some books about talking with people. After continuous learning and mastering, and applying them in practice, I continued to improve myself and greatly improved my customer retention rate. many.

3. Regarding actual work

Although I can no longer be considered a newcomer, I am indeed a novice at work, but I am very serious when I work and do it seriously. Good customer reception, check-in, cashier, check-out...and various other front desk tasks. Although I didn't do very well at the beginning, I was fortunate to have an experienced colleague beside me to help me.

2. Shortcomings

Although I work hard every day during this period, no one is perfect. Sometimes I still make some small mistakes inadvertently. For example: the information is filled in incorrectly or something. But fortunately, I discovered it in time. I will be more careful in my work in the future and get rid of my careless habits.

3. Summary

For a new employee, there is not much to summarize. Our most important job is to adapt ourselves to this job and do this job well. . If you don't do your job well, it's your own fault.

2022 Hotel Personal Work Summary and Work Plan for the First Half of the Year 5

It is the end of the year, and all walks of life are conducting year-end summaries, and the hotel service industry is no exception. Now I will give my hotel waiter The work summary is as follows:

Here I learned and advocated how to provide high-quality service and master the seven elements:

1. Smile is required of everyone in the daily operation of the hotel. Employees must treat guests with a sincere smile, which should not be affected by factors such as time, place, mood, etc., nor restricted by conditions. A smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in every aspect of their work and to be as perfect as possible. Employees should be familiar with their business work and various systems, and improve their service skills and techniques. "Thousands of miles away" "Exercise begins with a single step." If you want to be proficient in your business, take good training courses, and constantly sum up your experience in actual operations, learn from each other's strengths, and be multi-talented, you will be able to serve with ease, which will help improve ktv's service. Quality and work efficiency, reducing costs, and enhancing competitiveness all play an important role.

3. Preparation means being ready to serve guests at any time. In other words, service awareness alone is not enough, there must be prior Preparation. Preparation includes mental preparation and behavioral preparation, as the preparation is done in advance. For example, make all preparations before the guests arrive, and be in a state of being able to serve them at any time without being in a hurry.

4. Paying attention means treating every guest as "God" and not neglecting the guests. Employees sometimes tend to ignore this link and even produce negative service phenomena. This is because employees see them wearing casual clothes and spending money. It is caused by superficial phenomena such as being low and feeling that there is no style. In real life, the richer people are often more casual about what they wear. This is because they are confident; and clothes cannot represent the amount of wealth at all. What we are here In the first aspect, we must not judge people by their appearance and ignore the subtle services. We must pay attention to and treat every guest well so that they can spend willingly. We should remember that "the guests are our food and clothing parents".

5. Delicacy is mainly reflected in the good observation in service, understanding the guest's psychology, predicting the guest's needs, and providing timely services. We can do it for the guest even before the guest makes a request, making the guest feel more cordial. This is what we are talking about. Advance awareness.

6. Create a warm atmosphere for guests. The key is to emphasize the environment layout before service, friendly attitude, etc., understand the guests' hobbies and characteristics, and create a "home" feeling for the guests. Let guests feel like staying in the hotel is like returning home.

7. Sincerity, hospitality and hospitality are the virtues of the Chinese nation. When guests leave, employees should sincerely invite them from the bottom of their hearts and through appropriate language Guests come again to leave a deep impression on the guests. Today's competition is the competition of service and quality, especially in the hotel industry. The importance of service is self-evident. We use various high-quality services to form own service advantages, in order to create higher guest satisfaction in the fierce market competition and make the hotel invincible! Every profession needs to pay attention to team spirit, and it is the same in Happy Di. When the business is busy, Colleagues can understand each other and share the troubles they encounter. Sometimes when one person encounters a difficult customer, other colleagues will promptly mediate the dispute so that the situation is no longer bad. Everyone has a clear division of labor and is active in their work. , and truly achieved the effect of the Three Gangs in action.

Usually, I will also chat with customers, understand their favorite songs and recommend new songs to make customers return satisfied. This is more A few repeat customers and asking customers to recommend friends have increased the consumption rate. I will also make some summaries later, so that over time, my services will be more accepted and liked by customers.

As a service staff, I will also encounter some setbacks and helplessness. Some people will think that a small logistics staff is insignificant, and some people think that my profession is low and disrespected. But what I want to say is: all roads lead to Rome. , I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. The rotating hour hand on the surface can bring time and joy to everyone, and The tiny rotating parts inside are difficult for everyone to see, but they are essential.

Of course, there is no end to learning, and what you learn must be applied in future work. I hope that leaders can supervise more, colleagues can learn from each other, improve service efficiency in future work, and strive to be an excellent Service staff.

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