Will Ctrip pay if there is no room after the reservation is confirmed?

You can apply for compensation and safeguard your rights and interests.

Article 55 of the Law on the Protection of Consumers' Rights and Interests: If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services. Therefore, hotels are required to "refund one for three" to consumers.

Customers who can't stay or are dissatisfied after booking can claim compensation.

Lawyer Pan said that after booking the hotel through the online platform and submitting the order successfully, it shows that the customer has established a contractual relationship with the platform or hotel. If the hotel fails to provide housing after receiving the order, or the housing conditions of other arrangements are not in line with the reservation, the customer has the right to claim 3 times compensation.

If the accommodation provided by both parties through consultation is better or the same as the reservation specification, the customer has no right to claim compensation. Similarly, if there is a problem with the platform, the hotel does not take the order, and the customer has no room to live, the customer also has the right to lodge a claim with the platform.