What exactly does hotel reservation customer service do (Shanghai)

1, different, five-star pays more attention to details, such as data, guest demand, house price, room type, company agreement price and travel agency price. There is no comparison between five-star and three-star in Shanghai. Even the five-star in Shanghai is better and more standardized than the five-star in Hangzhou.

2. The general hotel has 8 hours+dinner five days a week, and the reservation department depends on the hotel settings. Some hotels are open from 8 am to 8 pm (morning shift, middle shift), and some hotels are open 24 hours (morning shift, middle shift, night shift). Generally do not work overtime. Even if I am busy, I will be delayed for half an hour, so that I can do my work well. When the next one comes, I can just make the handover.

3, Shanghai five-star hotel internship: 800 in 2009 (including accommodation), now 1000, 1500, depending on the atmosphere of the hotel investment boss, the hotel income is good. The salary of the regular employee reservation staff is around 3000-3500.

If the reservation department is divided into the hotel marketing department, there will be an independent office, which will sit and answer the phone and operate the reservation system. If the reservation department is located in the lobby of the hotel and there is an office, answer the phone to make a reservation; However, some people will jump ship and may have to go to the front desk to check in, check out, make accounts and so on.

5, ordering food is also divided into many times, and the job of ordering food is to welcome guests in the restaurant. Make an appointment for the meeting. The sales department has an office, but basically you have to show the guests the venue, see the house, sign the contract and so on.