Traditional Culture Encyclopedia - Hotel franchise - Hotel guests have not checked out after the check-out time. What should I do?

Hotel guests have not checked out after the check-out time. What should I do?

Contact the guest clearly and tactfully and ask if the guest needs to renew the room.

If you can't contact the guest, you can postpone the check-out until the guest comes back to ask. If you want to stay, let the guests renew their fees. If you don't need to check out, check out.

Late check-out is generally delayed to 14, and some hotels are delayed to 15 or even 16, depending on hotel regulations. If you still can't contact the guest, you can make a forced check-out. This is basically the case, and it should be implemented in accordance with hotel regulations. If you really don't know how to deal with it, you can ask your superiors.

Extended data:

Most hotels delay the check-out time to 14, and some hotels delay it to 15 or even16; On June 12, E Long, Ctrip's biggest competitor in China, also announced that it would provide free "late check-out" service to nearly 400 well-known hotels in the United Nations, which has made a new expansion compared with Ctrip in terms of the number of cooperative hotels and urban coverage. Four days later, on June 16, Ctrip announced again that more than 200 hotels had joined. At present, the number of hotels participating in "late check-out" has increased from more than 300 to more than 500, and most hotels have extended the activity time to the end of August.

References:

Baidu encyclopedia-hotel