Summary of waiter's work in hotel restaurant

Model essay on the work summary of hotel restaurant waiters

Time flies, and the hard work has come to an end. Looking back on this period, our working ability and experience have all grown. Let's write a good work summary, draw lessons and guide our future work. Before writing, you can refer to the model essay first. The following is the model essay on the work summary of hotel restaurant waiters collected by me for your reference only. Let's take a look.

summary of hotel restaurant waiter's work model essay 1

From this catering waiter, I changed my negative idea that working as a catering waiter has no future; I have established the idea of doing what I do and loving what I do, and I understand that whether a person can make a difference lies not in what kind of occupation he is engaged in, but in whether he does his best to do his job well. Have my working will and correct my working attitude; Understand the qualities that a successful waiter should have, so as to enhance my professional awareness, and I am determined to be an ideal, ethical, knowledgeable and disciplined qualified waiter

I have learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

in this part-time job as a waiter, I have summed up what I need to be an excellent waiter.

Love your job: When you love your job, you will do your job happily and easily. We want people who eat to get health, energy and good service. You may do ordinary work differently. And the people that enterprises need most are people who love their jobs.

Get familiar with work standards and methods quickly: In order to win the fierce competition for our own enterprise and ourselves, we must be able to put into work and be competent as soon as possible to improve work efficiency.

Be diligent: Food and beverage work is mainly at hand, usually not too heavy, and it will not be exhausted if you do more. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. The saying "Nothing is difficult in the world" tells a profound truth, as long as you are diligent and successful, the door will be open for you. Work experience of restaurant waiters

Have self-confidence: Compared with money, power and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties, and believe that self is beautiful.

Learn to be a man: Being a man is a person who is dedicated, grateful, helpful and professional ethics. Being a man in good faith and doing things seriously will lead to more successful career.

Responsibilities: I am responsible for the company's interests; Is responsible for the guests, to bring quality products and services to the guests; It means "respect is absent". Even if no one is supervising you, you will do a good job seriously. This is the performance of your duties.

A normal mind should deal with unfairness in work: there is no absolute fairness in work, and opportunities are always equal in front of hard workers. Without the necessary potential to bear setbacks, how can we provoke the girders in the future?

Team: It is the consistent pursuit of enterprises to play team spirit. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job has given me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people accumulate a little to make a big difference. Innovating a little every day is moving towards; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success. Summary of the waiter's work in hotel restaurant Fan Wen 2

As a waiter in a five-star hotel, he is very strict in details and etiquette, because the front office is the first "window" of the hotel, and the quality of the waiter directly reflects the service quality and management level of the hotel. As a waiter, I have to face a large number of guests every day, which has a great influence, so I should pay special attention to etiquette in my service work and leave a good impression on the guests. The following is my self-appraisal as a waiter.

First of all, as a receptionist in the external image, I dress neatly, don't wear heavy make-up, don't wear expensive accessories, pay attention to personal hygiene, and avoid eating strongly irritating food before going to work. In the standing service, always full of spirit, smiling at the guests, active and enthusiastic. Have professionalism, and don't leave your job casually to do private affairs. I don't chat with others and ignore guests during working hours. In any case, don't argue with guests, use civilized and polite language, don't laugh at or satirize guests, don't use vulgar language and behave rudely.

Secondly, I am enthusiastic and sincere in my work attitude. When a guest complains about the service, I listen patiently, accept it sincerely, don't interrupt the guest's conversation, and even ignore it. I sincerely apologize to the guest and start to solve the problem immediately. Do treat all guests equally and serve them warmly.

I am always ready to answer questions. Answering questions is concise, accurate and articulate. If you are in charge of the location, service hours and facilities of the hotel, you don't have to answer the guests' inquiries with vague words such as "maybe", "maybe" and "probably". I am eager to be a good adviser to the guests when they ask questions. In addition to knowing and being familiar with our company, I am also familiar with other local service industries, such as tourist attractions, round-trip routes, means of transportation, shopping places and other relevant information, so as to provide services to guests at any time and avoid asking questions.

when the guests encounter difficulties, I try my best to help them, and never refuse for any reason, such as repairing large and small items on behalf of the guests. If I can't meet the requirements of the guests, I apologize to the guests in time for understanding, and I don't make up excuses at will and prevaricate. I will keep my word when I promise my guests, and I will not neglect or even forget.

when the guests leave the store, they come to the front desk to check out. I am enthusiastic and handle it quickly and accurately, so as not to delay the guests' time. Check the charges on the spot and settle the money face to face. Thank the guests after the checkout and welcome them to come again. Because I know the proper farewell words, which can impress the guests and attract them to come again.

Through our own efforts, we have achieved natural results, but there are still shortcomings. We must continue to learn and strengthen in the future work, and strive for better performance. Model essay 3

In the coming 2xx years, the past year may be lost, sad, successful and happy, but it doesn't matter. It's the past. We will try again and tomorrow will be.

many people say that I have changed, I believe. I'm really unhappy. There are many things weighing on me. My life and mood are a mess. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs, twists and turns and difficulties again and again. Sometimes I really care about me. I've always wondered what I did wrong and why? I also cheered myself up again and again and stood up again and again. I was thinking, without me, the earth will turn around and things will be solved. I don't want to be a weak person or a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good and everyone will be fine.

After what I have experienced, I have learned a lot. I am fine at the moment. I have a job, courage and all of you. I care about you very much. Everyone around me, we will always be friends. People say that every family has a hard experience and you also have your experiences. Let's share them. We can learn from each other and make progress together. The future belongs to us.

For next year, my goals are:

1. Do every job every day carefully.

2. Earnestly study warehousing knowledge, and work hard for examination and promotion.

3. Use the rest time for computer training.

4. Learn more other things and enrich yourself.

Finally, I hope everyone will step on a new level by this day of next year, by going up one flight of stairs, thank you! This is not uncommon. When dealing with such incidents, waiters should adhere to the tenet of "the guest is always right", be good at standing in the guest's position, put themselves in the guest's shoes and be able to make appropriate concessions. Personality is the responsibility of the waiter, so we should dare to admit our mistakes and give the guests an immediate apology and compensation. In general, the guest's mood is a mirror of the service condition brought by the waiter. When a contradiction occurs, the waiter should first think about whether the mistake is on his own side. Summary of the work of waiters in hotel restaurants 4

2xx is a year of self-challenge. I will try my best to correct the shortcomings in the past year and do a good job in the new year. In the past year, with the care of leaders and the enthusiastic help of colleagues, I have made necessary achievements in my work through my unremitting efforts, but there are also many shortcomings. Looking back on the past year, there may be lost, sad, successful and happy in the past year, but it doesn't matter. It's the past. What we should strive for is the future. Many people say that my personality has changed, I believe. I am really satisfied. There are many things pressing me, but I still persist in it. My life and emotions are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs, twists and turns and difficulties again and again. Sometimes I really cherish me. I always wonder what I did wrong and why? I also cheer myself up again and again and stand up again and again. I am thinking that even without me, the earth will turn around and things will be solved the same. I don't want to be a weak person or a coward. My fate is in my own hands. I believe that tomorrow will be better, hello, I am good and everyone will be fine.

The work is summarized as follows:

1. Training:

1. Tray essentials, room delivery process.

2. All departments of large, medium and small banquets help explain the relevant knowledge of running vegetables.

3. Training and supervision of hotel related systems.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

2. Management:

1. The superior is the model of the subordinate, and I always insist on setting an example, so my team is very United.

2. I am the same to anyone, and I do things fairly, justly and openly.

3. People-oriented, multi-faceted management methods of people's personalities.

4. In 2xx, there were 23 people leaving the company, and in 2xx, there were 4 people leaving the company, which was a relatively stable year.

third, as myself, I am responsible for the food delivery.

1. Be responsible for the sauce operation on the dining room surface.

2. Corresponding output and control of dish delivery.

3. Coordination of food delivery personnel.

fourth, some points in operation.

1. The shortage of manpower leads to the deformation of the dishes when they are busy, which cannot reflect the essence of our company.

2. Due to the prosperity of the country, modern young people are all treasures, less and less able to work, and more and more spoiled by their parents. They only pursue money and don't understand empathy for others. It's really hard for me to be this day!

3. Why can't we recruit people? This is a problem that needs to be solved in time.

4. What is establishment, development, progress, improvement, management, management, maintenance and stability?

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

5. The team did not do well this year.

1. Some employees are not polite and gfd is not in place.

2. Sometimes the relevant standards are not followed.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In a word, 2xx is a starting point, a new goal and a new challenge. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and abundant financial resources! I wish all the leaders to March forward bravely in the journey of work and smooth sailing on the runway of life, and I wish all colleagues to continue to write new glories in life in the new year! Summary of the work of waiters in hotel restaurants Fan Wen 5

In the coming 2xx years, the past year may be lost, sad, successful and happy, but it doesn't matter. It's the past. We will work harder and tomorrow will be better.

many people say that I have changed, I believe. I'm really unhappy. There are many things weighing on me. My life and mood are a mess. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs, twists and turns and difficulties again and again. Sometimes I really care about me. I've always wondered what I did wrong and why? I also cheered myself up again and again and stood up again and again. I was thinking, without me, the earth will turn around and things will be solved. I don't want to be a weak person or a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good and everyone will be fine.

After what I have experienced, I have learned a lot. I am fine at the moment. I have a job, courage and all of you. I care about you very much. Everyone around me, we will always be friends. People say that every family has a hard experience and you also have your experiences. Let's share them. We can learn from each other and make progress together. The future belongs to us.

For next year, my plan is:

1. Do every job every day carefully.

2. Earnestly study warehousing knowledge, and work hard for examination and promotion.

3. Use the rest time for computer training.

4. Learn more other things and enrich yourself.

Finally, I hope everyone will step on a new level by this day of next year, by going up one flight of stairs, thank you! ;