What professional ethics should hotel employees have?

First, what is morality? Second, what is social morality? The relationship between social morality and professional ethics. Third, what is professional ethics? 4. What is the professional ethics of the hotel? 5. What is the function of hotel professional ethics? 6. Principles of hotel professional ethics? 7. What are the requirements of hotel professional ethics? Eight, the hotel professional ethics? Question: (1) What does social morality include? (2) What are the basic requirements and norms of hotel professional ethics? Professional ethics of hotel staff. Morality: refers to the ideological quality and code of conduct of people in the same life. In layman's terms, it is the truth and rules of being a man. Its accurate meaning includes three meanings: one is to stipulate the standards of what people should and should not do to adjust people's life behavior norms; Secondly, the relationship between people is regulated by public opinion, traditional habits and personal inner beliefs, which includes obligation, conscience, honor, honesty, happiness and so on; Third, the standard of human behavior is determined by good and evil, good and bad, justice and injustice. Good, good and justice are moral, while evil, evil and injustice are immoral. Morality, because it is not mandatory, is different from law. Generally, what is permitted by morality is not prohibited by law. What is forbidden by law must be morally unacceptable. Second, social morality: people live in society. Whether you admit it or not, as long as you live in society and deal with people, you can't live without the constraints of social morality, and nothing you do will go beyond the scope of social morality. The so-called social morality simply refers to the public life formed by people in order to maintain the order of public life and adjust the relationship between people. Social morality mainly includes respecting the old and caring for the young, helping others, observing order, caring for public property, behaving in a civilized manner, being polite to others, keeping promises, being humble and respectful, and so on. As a member of society, we should consciously abide by social morality, establish social credibility and personal credibility, and establish the moral concept of observing social morality and destroying social announcements. Hotel is a unit in society and a window of social civilization. The basic requirement for hotel staff is to abide by social morality. Without social ethics, it is impossible to abide by professional ethics, because the image of the hotel is recognized by the society. The formation of hotel image depends on the hard work and enthusiastic service of all staff, and the social benefits generated by this service are gradually established in people's hearts. Therefore, without social morality, there is no professional ethics; Without professional ethics, how to do a good job in hotel service? Third, professional ethics: professional ethics belongs to the general category of social morality and is a field of social morality. Professional ethics refers to the code of conduct and code of conduct that people engaged in a certain profession must abide by in the whole process of professional activities, that is, the concrete embodiment of social morality in professional life. Morally, professional ethics requires people to treat people with certain thoughts, attitudes, styles and behaviors, deal with people and complete their jobs. 4. Hotel professional ethics: Hotel professional ethics refers to the code of conduct and code of conduct that hotel employees must follow in the whole process of their professional activities. The cultivation of good hotel professional ethics needs to deepen professional feelings, hone professional will, strengthen beliefs, develop good professional behaviors and habits on the basis of constantly improving professional awareness, and finally meet the behavioral requirements with noble professional ethics. (1) professional knowledge. Constantly know and understand the particularity and importance of the hotel industry, make clear the object and goal of hotel service, and the responsibilities and obligations that you should bear in hotel work, so as to improve your consciousness of loving your job. (2) professional feelings. On the basis of understanding the profession, I consciously seek pleasure from bit by bit work, cultivate my feelings for the hotel profession, and take pride in this profession. (3) professional will. That is to say, employees are required to properly solve and overcome the contradictions and difficulties encountered in their work, handle well the interpersonal relationships at home and abroad, and insist on providing satisfactory quality services to customers, which requires employees to have a strong will. (4) professional beliefs. Require employees to be willing to do this job, be proud of it, and make efforts to do this job well as their lifelong career. (5) behavior habits. Hotel employees should also consciously cultivate good professional behavior habits through repeated practice. The cultivation of good behavior habits usually means the birth of a truly qualified hotel employee. The above five aspects are the basic factors to cultivate good professional ethics, which are interrelated and promote each other. Hotel employees should strive to improve their moral cultivation from all aspects and become practitioners with noble professional ethics. V. The role of hotel professional ethics: The cultivation of good professional ethics of hotel employees has a positive effect on hotels and even the whole industry. (A) can improve the quality of hotel staff. Fundamentally speaking, industry competition is talent competition. The development of hotels also needs a team of professional staff with good quality, and the improvement of staff quality depends largely on the education of hotel professional ethics and the cultivation of quality. (2) It can improve the economic and social benefits of the hotel. The hotel is a whole, and the work of each post is interrelated and influential. The quality of each employee's work will affect the guests' evaluation of the hotel, and ultimately affect the economic and social benefits of the hotel. (3) It is conducive to the formation of a good social atmosphere. Hotel industry is usually the epitome of a country and a city, from which we can see the status of social atmosphere, and then affect it. The principle of hotel professional ethics: the basic principle of hotel professional ethics is the most basic code of conduct and guide that hotel employees should abide by when carrying out various professional activities, and it is the general guiding ideology for carrying out professional activities. Specifically, it includes the following aspects: (1) Strict concept of organizational discipline is the basis for the normal operation of the hotel and one of the principles of hotel professional ethics. 1. The hotel industry is an important part of the tourism industry, and it receives all kinds of guests every day. The diversity and complexity of the guests make the hotel management department must restrain the words and deeds of employees through strict organizational discipline in the process of implementing services, so as to make them conform to the standards of the hotel and the interests of the country. 2. The hotel is a whole composed of employees in various positions. On the one hand, there is usually a detailed professional division of labor, and different positions perform their duties. Due to different positions and departments, their work content and standard requirements are naturally different. On the other hand, it is a whole, and any employee's mistakes will affect the overall evaluation of hotel services, so there is a "100- 1