Experience of training report for tourism major.

Tourism major is a popular major that many students will choose after entering university. This major can not only take us to appreciate the humanistic knowledge in many places, but also let us learn to interact with people in real jobs. The following is a sample essay on the experience of tourism professional training report compiled by me for your reference only. Welcome to read it.

According to the arrangement of the teaching plan, under the care of the leaders of the college and the department, the tourism teaching and research section of our college organized the students majoring in tourism management to practice in xx for 50 days from late October to mid-October of xx, and successfully completed the specified objectives and tasks, achieving the expected purpose, which is summarized as follows:

First, full preparation is the premise of doing a good job in internship.

This internship is an important part of the teaching plan, and students and teachers have been psychologically prepared. We began to prepare from the end of X, contacted the internship unit and discussed the related matters of internship. In the middle of X, we send people to xx to solve specific problems in the process of students' internship, including the further implementation of internship units and the life of interns. We also held many meetings to mobilize and explain the purpose, significance, objectives, tasks and specific requirements of this internship, which unified the students' thoughts and laid a solid foundation for doing a good job in internship.

Second, the measures are solid, which is the guarantee for doing a good job in internship.

1, do a good job in ideological and political work

It is very important to do well the propaganda and ideological and political work of students. Department leaders attach great importance to this, put forward clear requirements, and personally mobilized ideas among students many times to truly unify their thoughts into practice. Leading teachers can carefully prepare and analyze subjective and objective factors in combination with their own internship experience, practical experience, social experience and students' professional and ideological reality, so that students can understand the purpose, significance, objectives, tasks, methods, requirements, possible contradictions, difficulties and solutions of this internship. Explain the problem clearly, deeply, thoroughly and comprehensively, and lay a solid ideological foundation for the smooth development of the internship. In the specific work practice, we also carry out publicity and education in combination with the socialist concept of honor and disgrace in the new period with "xxxx" as the main content, and combine ideological education with social practice, requiring students to carry forward the team spirit, show the good moral outlook of college students in the new period, maintain the good image of the school, stimulate students' enthusiasm by "adding color to the department, contributing to the society and establishing an image for themselves", and set off an upsurge of comparison, learning, catching up, helping and surpassing. At the same time, students are given safety education (such as food hygiene and safety, traffic safety, water and electricity fire safety, anti-theft safety, etc.). ) and ideals and beliefs. Through the blackboard newspaper and other means, the advanced models appeared in the work were widely publicized, and it played a very good role in educating people around us with things around them.

2. Do a good job in division of labor and cooperation.

Maintain regular contact and communication between students, students and internship units, students and schools, internship units and schools, and class teachers, timely transmit all kinds of internship information, listen to leaders' work guidance, internship units' suggestions and students' reasonable requirements, and guide teachers to make decisions that are conducive to internship work, so that the "three" can truly become an "integration". Because of the clear division of labor and strong cooperation, it is natural to know the situation like the back of one's hand, seize the problem and keep the relationship smooth, so that the students feel very comfortable in the process of leading the team. During the internship, there was no serious violation of law and discipline that I was worried about beforehand.

3. Do a good job in attendance assessment.

We have formulated the internship requirements and eight disciplines for students majoring in tourism, and each student has signed an internship guarantee for students majoring in tourism. According to the different situations of internship units and students, we divided the whole class into three groups, which were arranged in two scenic spots and a travel agency. Each group clearly has a team leader who is responsible for the assessment and leads the teachers to patrol to ensure the quality and effect of attendance assessment. Anyone who asks for leave must get the approval of the leaders, team leaders and leading teachers of the internship unit, all of which are indispensable. Sick leave must also hold a hospital certificate at or above the county level. Before the internship, we formulated the Detailed Rules for the Implementation of 100-point Assessment of Interns from four aspects: morality, ability, diligence and performance, so that students can learn and understand and link them with credits. The assessment adopts various methods and means such as interview, inspection, mutual evaluation and comprehensive evaluation of internship units, combined with attendance and other performances and achievements. The evaluation is divided into two parts, the initial evaluation and the general evaluation, and finally the comprehensive evaluation. Each intern is required to fill in his/her Internship Manual carefully while doing his/her job well, and write articles and practice papers for communication.

4. Do a good job in family service.

Students have a good living environment at school and learn regularly. After arriving at the internship unit, some changes have taken place. Psychological contrast and physical maladjustment have brought a series of new situations and problems. Our teachers can keep abreast of the situation, be considerate of students, provide them with services in time and solve their practical problems. For example, we live in a university dormitory. The house is old, the sanitary conditions are poor and the weather is hot. The students came back from work all sweaty. Bathing has become the most basic requirement, but the hostel can't be opened every day. In view of this fact, we actively consult with relevant units to help solve it if possible. Based on the guiding ideology of saving money for students and improving the living environment, it was finally solved satisfactorily, creating a pleasant living environment for students.

5. Do a good job in internship guidance.

In the process of practice, we should try our best to achieve the unity of "what to know", "what to know" and "what to deal with" according to the students' professional nature, age characteristics, skills formation law and the situation of the practice unit, and work out the practice plan together with the practice unit with the focus on improving adaptability. First, two kinds of "experts" with rich knowledge and experience are invited as practical guidance teachers. Through counseling and demonstration, students can imitate and teachers can guide them. Second, let interns form their own "tour groups", talk seriously, practice in turn and listen to each other; Third, take the initiative to give lectures to tourists and let them comment; The fourth is to lead teachers to organize exams, compare them with each other, and correct problems in time. Fifth, entrust the students who have made rapid progress and relatively strong adaptability with the heavy responsibility of "actual combat drills". Sixth, carry out regular, multi-faceted and multi-level job rotation and exchanges. Although some positions are not highly related to majors, they are also fresh for college students who have leapt from the "small three dimensions" of classrooms, dormitories and canteens to the "big three dimensions" of schools, families and society, so that they can get in touch with society more comprehensively, understand society and serve society better. While learning business skills, you can also acquire relevant management skills, and understand how the internship unit operates as a large organism, as well as the relationship between superiors and subordinates, between departments and within departments. Each post has its own characteristics and knowledge. Being familiar with these situations is of great benefit to enriching practical experience, improving adaptability and promoting teaching and learning. During the internship, it happened that China Xuxiake International Tourism Festival was held in Wuxi. We seized this once-in-a-lifetime opportunity and sent three outstanding students to participate in the service work of the Preparatory Committee, which made them feel the atmosphere of major international festivals and the requirements for service talents, and also enriched their internship experience.

Experience of model essay 2 1 training report for tourism specialty. Basic situation of internship.

1. Internship time: 20xx x xx to 20xx x xx.

2. Internship purpose: Through this internship, I can better integrate into the society, exercise myself and insist on doing everything well. At the same time, I also improve my ability to analyze and solve problems independently, as well as my organizational ability, so that my overall quality can be improved.

Second, the internship unit profile (xx travel agency)

Xx Travel Agency, founded by xx County Federation of Trade Unions and approved by National Tourism Administration, is a tourism business entity with independent legal personality and a branch of China Staff International Travel Service in xxx. At present, the agency has a perfect management and service system and a group of experienced, practical and efficient tour guides and managers. In 2000, it was rated as a "tourist satisfaction unit" by the Provincial Consumers Association and awarded a bronze medal.

Entrusted by the County Federation of Trade Unions, Xx Travel Agency specifically undertakes the treatment and recuperation of model workers, advanced producers (workers) and cadres and workers, undertakes the transit teams organized by trade unions and travel agencies all over the country to recuperate in xxx, and can also independently organize other units, travel agencies, individuals and families to travel, vacation and sightseeing in xxx.

Travel agencies adhere to the tenet of "customer first, quality first, based on trade unions and serving the society", build credibility with high quality, seek development with high quality, adhere to the foothold of customer demand, and meet the requirements of customers with diversified tourism services and special tourism contents.

Third, the main internship content

As a tour guide, how to make the guests feel happy during the tour, how to convey the beautiful scenery of Qiandao Lake to the guests during the tour, how to get their work recognized by the guests, and how to organize their own team are all key issues. So I chose to practice in a travel agency. Through the contact with guests in practical work, I can improve my business ability, accumulate experience in group tour, and learn the skills and language expression of group tour.

After the Spring Festival, my internship will also begin. Finally, it's time to practice. I learned from my seniors a long time ago that I have an internship in the second half of my junior year. At that time, I was eagerly looking forward to this day. Because everyone can't stand the spoon-feeding teaching day after day, although I learned from my senior sister that the internship is not as happy as I thought. Based on my overall planning, I decided to contact a travel agency called xxx for an internship. Fortunately, I came to xx Travel Agency as an intern, and I learned a lot from different people and things, and benefited a lot. He gave me a lot of good advice at the beginning of my internship, which made me wonder about the actual situation of this travel agency-is the workflow they did consistent with what the book said? How does the actual tour group work?

Fourth, the internship results

Because the travel agency is small, the division of labor among the staff there is very clear. Mainly divided into outreach, planning, finance, logistics four parts. Outreach is the busiest department in the whole company. In addition to the ongoing business, you must take the initiative to contact people who have had business dealings, and even keep in touch as long as you know people in the industry. This workload is great, but the establishment of such a developed interpersonal network is also very important for outreach, especially tourism outreach. Small travel agencies like companies are often tour groups that cooperate with big travel agencies or small groups that cooperate with foreign travel agencies. They should not only ensure the quality of the team, but also make the cooperative travel agencies feel sincere and trust, so as to continue cooperation in the future. Therefore, the outreach work is very busy. In principle, the work of planning and scheduling is to arrange related matters for tour groups, such as arranging tour guides, hotels, trains, air tickets, etc., but there are often some problems in planning and scheduling. For example, the number and type of hotel rooms designated by tour groups have changed, which has affected the room price, or the number of rooms is insufficient. If this result is directly told to the travel agency, it is likely to cause dissatisfaction of the travel agency and even affect the operation of the tour group. Although it seems that there is nothing wrong with the adjustment, the problem really lies in this link. The company's planning is generally to coordinate the problem by talking with the person in charge of the hotel. Of course, this coordination is based on technical exchanges. If it is a very formulaic coordination, there will generally be no change. I encountered this problem when I was studying in the company. Sometimes a business plan can be solved by telephone, but an inexperienced intern like me can't.

During this period of internship, I gradually learned and became familiar with the working steps and processes of xxx local tour guides, learned the professional tour guide words belonging to xxx tour guides, learned most of the itineraries, got familiar with the specific routes on the island, distinguished the location of the Olympic pier on the island, learned some information about tourist cruise ships, and learned some details of xxx tour guides during the tour. With the tour group, I went to Wulong Island, Longshan Island, Mei Feng Guandao, Shenlong Island and other major attractions to learn more about the islands.

Verb (abbreviation of verb) abstract

In this internship, I deeply realized the importance of personal preparation, study and handling things in advance for professionals engaged in tourism, especially front-line personnel who are in direct contact with guests. These have almost decided whether a person is suitable for traveling. Tourism contacts a wide range of things and is more flexible, so it also puts forward higher requirements for tourism professionals. I think these things need to be studied step by step and summarized constantly. Internship is an opportunity to feel the environment with your own eyes and ears. I benefited a lot from this internship. I have a more detailed and profound understanding of my major, and I realize that many things that I can't learn in school are no longer limited to books, but have a more comprehensive understanding. Thus, I have a deeper understanding of my own shortcomings and which direction I should work hard, which I didn't know before. I think through this internship, I will be more aware of my own shortcomings, study harder at school, be more strict with myself, try to combine theory with practice, dare to practice and be a qualified graduate! This is also the beginning of our initial involvement in society, and we are moving towards a beautiful and cruel future. I have always believed in my ability. Even if the road of life is like a highway extending in all directions in Shunde, there is only one direction, that is, go ahead and never give up, never back down!

The training report of Fan Wensan, a tourism major, working in a travel agency. Not only did I get in touch with the reception work of the receptionist, but I also got in touch with the internal operation of the travel agency, and I fully understood and learned the operation of the tourism market to a certain extent. In addition, my observation on the daily management and scheduling of travel agencies will help me to have a deeper understanding of the management, human resource management and other disciplines I have learned, further improve my knowledge system and improve my management ability. It is of great help for me to realize my own needs in today's market that needs professional technology and all-round talents, learn from each other's strong points and further study, and it is also of great help to my future study and life.

In the reception work, when talking about tourist routes with guests, we should properly distinguish between the conversation content and manners. Because the guests' first impression of you is very important, how to make the guests trust you in a short time and then participate in your team work is a good premise. I think, first of all, we should smile and let the guests feel a kind feeling; Second, when introducing the route, we should always stand in the position of the guests and do what the guests like; Thirdly, in the introduction of going out to play, we should explain the local consumption, customs and precautions to the guests in time. More importantly, we should always put ourselves in the guest's shoes, so that they will feel that we really understand them and try our best to serve them. In short, in the reception and service work, we should not only master the process of the line, but also know how to explore the psychology of the guests.

Tourism reception represents the image of travel agencies to a great extent. Because tourism products are very comprehensive, including accommodation, catering, transportation, entertainment, sightseeing, shopping and other services, the reception process is the process of realizing the above services, so the reception work is a very comprehensive work. Because tourism products are purchased first and then consumed, in order to ensure the product quality of travel agencies and satisfy customers and consumers, all service processes of travel agencies should be realized in accordance with norms and standards. Only in this way can the reception work be carried out smoothly, so the reception work is highly standardized. Tourism activities contain knowledge and curiosity about culture, which objectively requires the reception work to be highly cultural. The main part of the reception work is the guide reception service, which not only helps and takes care of the guests' travel life, but also spreads culture during the explanation. Therefore, the reception work is very cultural. Because the reception work is independent and the reception staff and guests communicate in two directions, the reception work should abide by two principles: first, we must adhere to the four cardinal principles and strictly follow the party's principles and policies; Second, we must earnestly abide by the discipline of foreign affairs, the rules and regulations of tourism work and related work rules. Therefore, on the whole, tourism reception is comprehensive, normative, cultural and principled, which makes travel agencies have to pay attention to tourism reception, especially the important executor of arranging tourism reception activities-tourism planning.

Among the travel agencies, Ji Diao first became one of the image representatives. It is the general dispatcher, commander-in-chief, general designer, ground connection and mission plan of travel agency. "No matter what the details are, the power is in hand", and the scheduling work has strong professionalism, autonomy and flexibility. If "outreach" is a diligent buyer, then planning is a "cooking master". It really takes some skills to concoct different tastes of "sour, sweet, bitter, hemp, spicy and salty" and satisfy the "tastes" of different teams through skillful hands. Therefore, the dispatcher should pay attention to the following aspects to improve work efficiency and avoid mistakes:

The first is humanization.

Dispatchers should be polite, modest, concise, neat, generous, considerate and considerate when speaking and answering the phone, and develop the habit of using "modest words" such as "more care", "do it right away", "please rest assured" and "more cooperation", giving people a feeling of kindness and spring breeze. Every phone call, every confirmation, every quotation and every explanation should be full of emotion to show your sincerity in cooperation, your confidence in your homework and your strength in preparation. Letters and official documents should be standardized, and the words should be neat, clear, beautiful, concise, accurate and distinctive, so as to win the goodwill of the other party and exchange their trust and cooperation. An excellent dispatcher must be the colorful "window" display of this travel agency, attracting "bees" everywhere like "stamens".

Then it is organized.

The dispatcher must carefully read the reception plan sent by the other party. The focus is on the specific time, number of people, number of rooms, whether there is a single room or a double room, whether children occupy the bed, how to use it in advance, and how to pay government taxes. The accurate arrival time and port of large traffic, if problems are found in the verification, inform the other party in time and make changes quickly. In addition, it is necessary to check whether there are ethnic minorities or religious believers among the staff and whether there are special dietary requirements, so as to inform the restaurant in advance. If you find a tourist celebrating his birthday in the local area, remember to send him a birthday cake to celebrate. If the number of people increases or decreases, it is necessary to replace the vehicle in time. Organization is the core of standardization, the prelude to standardization and the basis of programming.

Again, it is thoughtful.

"Five decisions" (booking rooms, tickets, cars, tour guides and meals) are the main tasks of the dispatcher. Although things are complicated and dazzling, dispatchers must always keep a clear head and implement them item by item. This is very similar to the marshalling station in the freight section of the train. If the organization is not good, it will be "broken", "collapsed" or even "out of touch". As the saying goes, "a good memory is better than a bad pen." Be patient and considerate, and pay special attention to two words: the first word is "fast", and you can't answer each other's questions for more than 24 hours, and you can solve them immediately. The speed of solving problems often represents the operation level of travel agencies, so we must race against time and act quickly. The second word is "accurate", that is, accurate and orderly. As promised, "there is no empty gun" and no uncertainty. Answer the other person's question with affirmative words, yes or no, and what to do with "yes" and "no". Never be ambiguous, it is specious. Otherwise, it is difficult for customers to have a sense of trust and lack of security, and perhaps the business will be "yellow".

There is also diversification.

It is not easy to form a group, and it is often necessary to achieve low quality and good price, and the dispatcher often plays a great role in it. Therefore, the dispatcher should prepare several different price schemes for the ground connection line to meet the needs of different tourists and leave room for reasonable profits. It is a common practice for dispatchers to bargain with customers. A variety of schemes and means, the dispatcher can succeed in the "variable". You can't stick to "one style of play". You should have a lot of detailed and comprehensive plans, so that you can "block the enemy and cover it with water." Even if it is ever changing, I have certain rules.

Finally, knowledge.

Dispatchers should not only have normal means of normal operation, but also be good at learning, be willing to study and master changing new trends and new information in time to improve their work level, and be willing to study new working methods hard and constantly "charge" in order to be higher, faster, more accurate and stronger. If you want to master the floating prices of hotels and restaurants; The adjustment of land, sea and air prices and the change of flights; The situation of new local scenic spots and new routes can't rely on "listening to others" or just asking by phone, but should pay attention to on-the-spot investigation. Only by mastering detailed and accurate first-hand information can we take the challenge calmly and answer questions calmly, so as to ensure the quick and smooth operation.

Experience of the Training Report of Tourism Major During this short two-month internship, I realized that in the tourism industry, the competition between associations and people is very great. In a service industry like the travel agency industry, you need talents who not only have certain professional knowledge, but also know how to deal with people and things, as well as patience and responsibility for travel agency customers. The most important thing is not how good your professional knowledge is, but your social skills. Of course, a certain level of professional knowledge and time operation ability are the basic conditions, and a good cheerful, optimistic and positive personality is of great help to a tourism professionals, so most people engaged in this industry are outgoing and lively, and the travel agency industry especially prefers and welcomes such people to join. But if you want to get along well in this industry and get ahead, it depends on your emotional intelligence, that is, your social skills, your ability to treat people, your ability to deal with crisis situations and so on.

This internship has given me valuable work experience, which can pave the way for me to enter the society after graduation on the premise that all enterprises in the society pay attention to work experience everywhere when recruiting talents. Only in real practice did I discover my lack of knowledge and experience. It's really an old saying "learn to use time and hate less". I feel that the theoretical knowledge I learned at school and my own practice at work are actually not a concept. I think this is also the reason why the school lets us take part in holiday practice every summer vacation, so that we can further consolidate and understand the knowledge learned in class, cultivate and improve our own ability, and integrate theory with practice. Therefore, I think the most important part of the internship of tourism management major is to integrate theory with practice, improve our ability and methods of investigating, observing, analyzing and solving problems, and cultivate college students' survival and ability in society.

This internship, I really realized that the job competition faced by a graduate is very severe, and it is very difficult to find a good job. Therefore, we must use a good attitude and mentality to find a job, don't think too highly of ourselves, and don't think that having a high degree is great. It is often difficult to find a good job with this mentality. Therefore, in the future, we should constantly improve our knowledge system, enrich ourselves, and put social practice and work experience first when working, instead of just considering immediate interests. The cultivation of one's own quality is also very important. In this internship, I saw that some unqualified tour guides were too eager for quick success and could not withstand the temptation of money, so they were complained by guests and eventually lost their jobs. So I think as a college student, we must improve our comprehensive quality. Even if you are a service worker, you can get the recognition and respect from the guests. It is also essential to deal with interpersonal relationships and establish a good interpersonal network, which is of great benefit to your future work. Opportunities are equal, depending on whether you have planted more or less fruits before. As the saying goes, many hands make light work, communicate with others more, learn more useful things for us, and ask why we think more. Only in this way can you gain more development space and opportunities, not be eliminated by society, and stand on the society.

Generally speaking, this internship has benefited me a lot. I can not only test my learning results at work, but also accumulate valuable experience in practice, which gives me another very important weight in my future work. On the one hand, I learned about the work of various departments in the internship of travel agencies, and then I got a better understanding of the management and operation of the whole travel agency; On the other hand, it also showed me my own shortcomings and helped me to clarify the direction and trend of my future study. I will combine this internship with the previous summer internship, sum up experience and lessons, study hard and constantly improve myself, so as to lay a solid foundation for future work and make it more handy.