The following excellent service cases of the assistant manager in the hotel lobby, can you help me make a case analysis!

I can't say the standard case analysis answer. I just want to say a few words to help you.

This case is a typical service case, including personalized service. Xiao Wang's personal service level can be regarded as excellent and of high quality. The first mate pays great attention to details, has a good attitude and sincerity, and has emotional input in the service process. The hotel's first question responsibility system is well implemented and can play an exemplary role among employees. It is also an important part to follow up and get feedback. Make the guests feel comfortable.

When introducing fitness equipment, you don't need all kinds of introductions, just introduce the right one to this guest. After all, the old man is nearly 70 years old and has had a waist injury, which can be more appropriate to the actual situation. This is the questioner's business, and most people can do it in practical work. )