What are the etiquette of the service staff?

Service personnel should pay attention to their own behavior in their work, which is not only a manifestation of self-esteem and respect for others, but also reflects a service personnel's work attitude and sense of responsibility. The following is the content of etiquette standing posture of service personnel collected and sorted by Zhishi Bian Xiao.

Standard etiquette method for service personnel to stand: stand up and pelvis.

In daily life, we can find that some people's stomachs will stand out first as long as they deliberately hold their heads up and hold their chests out; Some people lift their hips up, but hunchbacks still exist.

Why can't many people? Hold your head high? , mostly because the pelvis has the phenomenon of leaning forward or backward. The pelvis is the center of gravity of the human body, so it is better than that. Chest? , to be exact, it should be quite? Pelvis? . Whether your pelvis leans forward or backward, O-leg or X-leg, inner eight or outer eight, when you stand, if you can lift yourself from the position of the pelvis, your figure will naturally have an upward posture.

Standardizing posture: The correct etiquette posture is to hold your head up, look forward, hold your chest, put your shoulders flat, hang your arms naturally, stand upright with your legs together, with your toes in a V shape and your body center of gravity between your feet; You can also separate your feet, slightly narrower than your shoulders, and put your hands together in front of or behind your abdomen.

Fork-handed stance: that is, cross your hands in front of your abdomen and put your right hand on your left hand to stand upright. In this standing position, men can separate their feet by no more than 20 cm. Women can use a small T-step, that is, one foot is slightly forward and the heel is on the inside of the other foot.

Standard standing posture of service personnel 1, standing posture of service customers.

When standing in front of the customer, you can turn your head slightly to the customer's side, you must keep a smile on your face, your hands can hold things, and your hips can naturally droop. Don't protrude your lower abdomen, and tighten your hips at the same time. Stand with your feet in tandem? T-step? In other words, the heel of one foot is placed on the inside of the other foot. When the knees are together, the knees of both legs overlap back and forth.

2. Standing posture of counter reception

The requirements for standing in front of the counter are as follows:

(1) You can relax your hands and feet properly, and you don't have to keep high tension all the time.

(2) While taking one leg as the center of gravity, the other leg can be forked and slightly extended to the outside.

(3) Hands can be gently supported on the counter in front of you with fingertips.

(4) Keep your knees as straight as possible and don't bend.

(5) The shoulders and hips are free to relax and the back is straight.

Step 3 wait for the customer's standing posture

Feet can be separated moderately, and feet can be relaxed alternately, that is, the heel of the other foot is allowed to be lifted, and the toes are on the ground, while one foot is completely on the ground. Feet can be separated, but not too far apart. Relax your shoulders and arms naturally, and don't swing your hands at will. Keep your upper body straight and look straight ahead. Don't shake your head, and your chin should avoid protruding forward.

Precautions for etiquette and standing posture of service personnel: In addition to maintaining the correct standing posture, male staff should also keep their feet apart, slightly narrower than their shoulders, and put their hands together behind their backs; Female employees have their legs together, their toes are V-shaped, and their hands are put together in front of their abdomen.

In the fork-hand standing posture, the center of gravity of the body can also be shifted between the feet when standing to reduce fatigue, which is a common reception standing posture.

Standing with hands behind your back is elegant and dignified, which is easy to produce a sense of distance, so it is often used by doormen and security personnel. If your feet stand side by side instead, it highlights the meaning of respect.

When standing, be sure to avoid poking your neck, hunching over and shrugging your shoulders. Don't put your hands in your pockets, shake your legs and feet unconsciously, lean against the door and look around, so as not to leave a bad impression.

To master all kinds of standard standing postures, you must undergo strict training, persist for a long time, and form a habit.