What are the necessary management skills for hotel managers?

It is said that intelligence, professional knowledge and experience account for only 25% of success factors, and the remaining 75% depends on good interpersonal communication. Hotel managers spend more than half their time on communication, and most of the work obstacles are also generated in communication; Management communication is both interpersonal communication and team communication. Effective communication focuses on listening and feedback. Communication needs to be proactive, adhere to principles, respect others, and be frank, so as to pursue a "win-win" result. Organizations that are good at communication have faster progress speed and efficiency.

2, incentive assessment skills

People only do things that pay off. Hotel managers should master and formulate a reasonable incentive system, and managers should motivate their subordinates in a timely and appropriate manner. Motivation is skillful, timely, concrete and sincere; When criticism is needed, we should pay attention to improving the way of criticism; There are different ways to motivate different employees. Reasonable performance appraisal should be made by the superior and confirmed by both parties in advance. Effective performance interview is essential, including listening to subordinates' self-evaluation, discussing subordinates' objections and making performance improvement plans, so as to gain employees' active support and provide basis for personnel decision-making and performance development. Employees expect their efforts to be encouraged and rewarded, and the morale of enterprises and employees is also greatly affected by the fairness of assessment. If we want to establish sustainable performance, we need fair and reasonable assessment methods and incentive mechanisms to make people willing to work hard for the future.

3. Team building skills

Hotel managers must have good team-building ability if they want to make employees in various departments and positions more efficient and get along well. Putting 500 potatoes in a sack is just a sack of potatoes. A good team must have the following characteristics: clear goals, values and codes of conduct, resource sharing, good communication, strong sense of belonging among members and effective authorization. Respect for role differences, unity and cooperation, and mutual help can give full play to the greatest benefits. A team is different from a group. A group may be just a mob, and it has no high combat capability. Only with three elements can it be called a team. First, the goal should be concentrated. Second, the relationship between members should be harmonious and support each other. Third, the working methods should be consistent and flexible. Organizations often need to use team skills. Team building skills mainly include the ability to establish the same vision and goals, the ability to reconcile differences among members, the ability to formulate the same norms, the ability to integrate new employees, the ability to introduce teams from experience to find the right direction, and the ability to promote health conflicts.

4. Successful leadership skills

The so-called leadership does not mean that you can use your power to impose your wishes on others at will; Only if you have influence and let others follow you wholeheartedly is the real leader. Hotel managers should learn to divide their work into four categories: must authorize, should authorize, can authorize and should not authorize; Follow the four principles of authorization, such as equal rights and responsibilities, no responsibility for authorization, step by step, and agreement. This not only ensures that subordinates can share the work, but also ensures that subordinates do not abuse their powers. How to make all kinds of people in the hotel work together effectively, how to make subordinates from superficial obedience to sincere dedication, how to make employees with low morale regain their morale, how to make successful people not complacent and stagnant, how to make careless people not cause great disasters, and how to make people with different interests support each other all depend on the leadership art of hotel managers. Leadership skills mainly include distinguishing the characteristics and present situation of subordinates, choosing appropriate leadership style, emotional cognition, control and adjustment, firm belief and willpower.