What are the main departments involved in cultivating talents in hotels?

The Human Resources Department is mainly responsible for training talents, recruiting talents, and assessing talents.

In response to the rapid development of hotel groups in the Chinese market and the resulting demand for talent, hotels are doing their best to actively recruit and even hold large-scale job fairs. But recruiting and appointing talents is not the same thing, but a business of cultivating talents. It is not difficult to find people in China, but how to retain these talents while developing the hotel industry is the real focus, and it is also It is undoubtedly a contribution to society.

Yngvar Stray, general manager of the St. Regis Beijing, said frankly that when employees first enter the hotel industry, in addition to insufficient foreign language skills, they also lack understanding of cultural differences. Hotel staff must understand the different expectations and needs of guests from around the world, including locals, other Asian countries, and Western countries, as well as appropriate behaviors in the "international environment." However, many new employees who have just left campus have never left the environment where they grew up and have no experience in contact with foreigners. Naturally, they do not know how to deal with international guests. This is especially problematic in positions where there is direct contact with guests, such as at the front desk.

Many people in the industry have reported that domestic hotel-related vocational education places too much emphasis on theoretical indoctrination; students do not have the ability to integrate theory into reality after graduation. Therefore, both Kempinski and Starwood cooperate with colleges and universities to offer courses and use the group's internal resources to improve students' hotel knowledge and abilities. Starwood also provides teachers with internship opportunities ranging from 2 weeks to half a year, allowing teachers to understand the standards and requirements of international hotels on the spot, so that they can better integrate the teaching content with reality.