Visit customers by SMS.

Doing the same job repeatedly every day will inevitably lead to psychological fatigue and lack of excitement. If you are not mentally excited, you will be lazy at work and look indifferent.

In this case, where to start laughing? It is impossible for a company to change employees' jobs frequently because of their excitement. If every post is operated by a novice, the quality of work will inevitably decline. Therefore, every employee should understand that only by adjusting their mentality can they be happy with their work every day.

For example, "call a customer you have never met before, and you can imagine the mood of the other party at the moment through the voice." This is because everyone has the habit of imagining other people's looks through their voices. If we don't laugh when we talk, customers on the receiver can feel it even if they can't see it. Therefore, you must also talk with a smile when you pay a return visit.

Second, the standard service of speech.

Voice standardization service is the requirement and quality standard that service personnel should meet in the process of providing services to customers. Voice standardization service reflects the service quality of a company.

Therefore, the company has specially drawn up a series of standard terms, such as: return visit to new contracts, return visit to policies of retired salesmen, return visit to invalid policies, return visit to payment business, etc. In order to improve service quality, reduce customer complaints and shorten the gap with other companies' service level.

Third, it varies from person to person and suits the right medicine.

1. Don't be impulsive to impulsive customers.

In the process of return visit, we often meet such impatient and irritable customers. When we say angry words, we just ignore them and talk to him with a gentle and friendly attitude. As long as he can calm down, such customers are often decisive and decide their own needs. As a return visitor, you should talk to such customers in a gentle tone.

2. Make a "decisive" underground determination to oligopoly customers.

Such customers are indecisive, half-hearted, and often influenced by others, making up their minds.

Especially this kind of customers often appear in the return visit of new orders. The customer repented after buying insurance, fearing being cheated by the salesman. What should I do if I am afraid of buying an insurance company and going bankrupt? What should I do if I buy insurance and I'm afraid I won't get a claim? It takes a lot of time to deal with such customers. The agent must use a firm and confident tone to eliminate customers' concerns and patiently guide customers to buy this insurance.

3. Give a clever step to satisfy the "desire" of customers.

Praise language should be used to satisfy their self-esteem psychology. Customer complaints are actually not a big problem. It's just that he's not satisfied, he's just making a fuss or making a mountain out of a molehill.

The main purpose of his venting is to find opportunities to talk. Don't be rude to such customers. Ask him to finish, and at the same time ask for his advice on how to solve the problem, so as to satisfy his desire to speak without hurting his self-esteem and solve the problem without taking more measures.

It is also inevitable to effectively use questioning skills in customer return visits. By asking questions, you can find the answers that customers want as soon as possible and understand their real needs and ideas. By asking questions, you can clear your mind, and at the same time, by asking questions, you can also make angry customers gradually become rational.

For example, some targeted issues, selective issues, service issues, open issues, and closed issues. As the saying goes, there are hundreds of people and thousands of faces.

How difficult it is for service personnel to make every customer satisfied with their efforts. Behind the success of service workers are huge costs and hardships. It takes innovation, learning, development, self-denial, patience, persistence and redoubled efforts to succeed, and only in this way can we better repay customer service.