What does the hotel room attendant do every day?

Mainly responsible for the cleaning, cleaning and layout of hotel rooms and related public areas. Responsible for guest service in guest rooms, floors and related areas. Ensure that cleaning and room service work meet hotel requirements.

The workflow of room attendants is generally divided into three shifts: morning shift, middle shift and night shift. The main working procedures are as follows:

1. Early shift attendant: change sheets, pillowcases, clean toilets, clean carpets, dust furniture on walls and window frames, change towels, replenish supplies, take out garbage, and complete other tasks arranged by the foreman.

2. Duty personnel in the middle shift: complete all assigned work and clean and check out, and keep the machines and equipment used in good condition, such as vacuum cleaners. To meet the requirements of the guests as much as possible, be responsible for providing extra beds, tables and chairs for the guests, recording rooms without beds, explaining the reasons and completing other work arranged by the foreman.

3. Night shift attendant: continue the unfinished work in the middle shift, provide services for the guests, patrol the building regularly, and report the problems in time (notify the manager on duty). Before leaving work, the mechanical equipment used must be kept in good condition and clean (such as vacuum cleaner, carpet cleaning machine, etc.). ), and other work arranged by superiors must be completed.

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The main purpose of the waiter is to provide clean rooms and environment for the guests and provide quality service. Check the guest's belongings and valuables in the guest room to ensure the safety of the work area. ?

Evaluation criteria of star-rated hotels:

According to the evaluation standard of star hotels in China, hotels in China are divided into one-star, two-star, three-star, four-star, five-star and platinum five-star. Hotel star rating is to promote the development of tourism, protect the interests of tourists and facilitate the comparison between hotels. According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified rating standard has been gradually formed.

The State Bureau of Technical Supervision officially issued the national standard "Classification of Star Standards for Foreign-related Hotels" on 1 September 1993 1, and it came into effect on1June 19931September 1993. According to the classification from one star to five stars, the five-star standard is the highest. This standard specifies the principles, methods and requirements for star classification and evaluation of foreign-related hotels.