The excrement leaked from the ceiling of a hotel in Gansu polluted their cosmetics. How should passengers protect their rights?

10 On June 9th, a lady checked into the Qianxi Silk Road International Hotel in Zhangye, Gansu, but found excrement dripping from the ceiling when she washed in the morning. At first, the woman thought it was just water, but later she found it was excrement dripping from the ceiling, which smelled very smelly. What makes this woman feel speechless is that the excrement leaked from the roof has caused her and her companions to lose more than 4,000 yuan of cosmetics. The hotel experience was very bad for the woman and her companions.

Improper compensation for cosmetics losses of more than 4000 yuan. This woman must want to find a hotel to protect her rights. During the negotiation, the woman expressed the hope that the hotel could compensate 3,000 yuan. But at this time, the hotel actually dislikes too much compensation and is only willing to pay 2000 yuan. After pulling some useless things, the lady reached an agreement with the hotel because she had to catch a plane. Moreover, after this incident, the woman only got the compensation of 1 1,000 yuan, and the other 1 1,000 yuan did not arrive.

Mental damage compensation Hotel said that it would compensate the remaining 1000 yuan after canceling the order, which made many netizens say that they would never stay in this hotel again. First of all, it is the fault of the hotel that leads to the loss of these cosmetics, and the negligence of the hotel leads to a very bad experience for customers, so the hotel should make some compensation, not to mention just compensation for these cosmetics.

Protect yourself with the law. Some netizens said that the hotel's compensation for this lady's lost cosmetics is not as good as the mental loss brought to this lady, so I hope this lady can take up legal weapons to protect herself. The policeman who handled the matter said that after the hotel manager came back, the woman could choose mediation. If there is really no way to mediate, she can keep the relevant evidence and then formally sue the hotel.