What should the interview receptionist pay attention to?

There are several points that need to be paid attention to when interviewing receptionists:

1. "Good image and good temperament" is the most common condition when recruiting receptionists. Being a front desk receptionist can be said to be a job application based on "face".

2. Interview attire. Applicants have height restrictions and can wear high heels during the interview. The heels should not be too thin or too high. Dress modestly and elegantly.

3. Interview makeup: Look friendly, be elegant and well-behaved, and wear elegant professional makeup.

4. Interview language: Be concise and fluent. The interview has strict time limits, and the language must be organized, logical, rhythmic, and fluent.

5. Stay confident. Only by staying confident can you maintain a high degree of concentration, careful thinking, keen judgment, and abundant energy during the interview to win the defense.

6. Establish awareness of the other party: The examinee is always in a passive position, and the examiner or chief examiner is always in an active position. He asks you questions, one question and one answer. Because of this, candidates should pay attention to establishing awareness of the other party. First of all, you must respect each other and be polite to the examiner. Especially when the examiner asks some difficult questions, the candidate should not show an ugly expression on his face or even complain to the examiner.

7. Maintain a pleasant mental state: A pleasant mental state can fully reflect a person's spiritual outlook. If you maintain a happy mental state, your facial expressions will be harmonious and natural, and your language will be appropriate and fluent. Extended information?

Front desk reception, also called "administrative front desk", corresponds to "administrative back desk" and is under the jurisdiction of the company's administrative department. It is one of the typical positions in modern enterprises and is the company's external face. , represents the image of the company and must have a good image and temperament. Since this position needs to be on duty and is not allowed to be off duty, the minimum number of people in this position must not be less than 2.

He is usually mainly responsible for customer visits and registration, telephone transfer and other matters, greeting guests, judging guest intentions and reception, handling relevant procedures, answering incoming calls, and returning visits to frequently asked questions.

Job Requirements

1. Have a good professional image and temperament, and understand basic reception etiquette;

2. Be fluent in Mandarin and have strong language expression skills. Strong awareness of confidentiality;

3. Familiar with administrative and office management-related work processes, and good communication, coordination and organizational skills;

4. Proficient in using office automation equipment and office software ;

5. Good teamwork skills, high sense of responsibility, and proactive work.

6. Sociable, lively and cheerful, articulate.

7. Good at greeting and delivering, contacting and guiding, and agile in action.

8. The voice is soft and approachable.

9. Good at handling emergencies (except for people with disabilities).

10. There is no gender distinction between receptionists at the front desk. However, due to temperament characteristics, women are more suitable than men.

Job Responsibilities

1. Obey the work arrangements of the reception manager and director.

⒉Exceptional and special matters must be reported to superiors.

⒊Accept any work assigned by your boss at any time.

⒋Collect and archive guest information, and verify relevant information.

⒌Receive guests, handle the difficulties and requests that guests encounter in the hotel in a timely manner, and provide corresponding services and necessary assistance.

⒍ Provide inquiry services, but remember not to disclose guest information to others casually.

⒎Print various business reports.

⒏ Pay attention to various promotional activities in the hotel.

⒐Promote guest rooms and hotel facilities and services.

⒑Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.

Reference: Baidu Encyclopedia-Front Desk