Brief introduction of quality service content

Josephine Yves firmly believes that in a rapidly changing world, the goal of service skills will never change, and that is to ensure the comfort and well-being of guests. The book "Excellent Service" summarizes her experience, expresses her sense of humor, expounds mature teaching methods, and especially embodies the author's passionate dedication and persistent pursuit of achieving the above goals.

There are many places for guests to stay, including ocean liners and luxury hotels, as well as small motels and family hotels. The general managers, human resource managers, teachers and employees in charge of training in all these service places should read the book "Excellent Service".

The main purpose of this book is to discuss how to serve the guests, with a wide range of contents, including the introduction of tourist destinations, different communication methods, skills of dealing with interpersonal relationships, skills of providing basic services, skills of room service and catering service, etc. The author makes a detailed and wonderful exposition on service consciousness, knowledge and information needed for service and service skills, which is of great help to the personnel engaged in service industry to cultivate service consciousness, improve service attitude and improve service level. This book is a monograph that combines theory with practice, emphasizing and highlighting practical operation. It is a good book with wide knowledge, strong practicability and fascinating reading. It can be used as a teaching material for training service personnel and a rare reference book for service industry practitioners.