The hotel was beaten by the security guard when it opened the door, and you were not allowed to wear clothes? What is the cause of the incident? How did the hotel handle it?

Nowadays, the development of the hotel field is booming, and many people like to choose hotels with larger scale and more chain brands when they go out. Because it will be better in health and service. Moreover, these hotels will pay more attention to the privacy of customers, respect customers and understand the principle of customer first.

In a hotel in Jiangsu, Mr. Wei and his friends stayed here temporarily because of business trip. But I didn't expect to be beaten by the security guard and then humiliated.

Mr. Wei and his friends went to Zhengzhou on business, and stayed in a local hotel on June 5438+1October1August. After checking in, he found that the hotel's WiFi could not be connected, so he went to the front desk to ask why. Not long after I got back to my room, I heard a knock at the door, so Mr. Wei's friend answered the door. Unexpectedly, a security guard stood outside the door. He said something that people couldn't understand. So Mr. Wei's friend closed the door. As a result, because the other party drank wine, he opened the door of Mr. Wei's room with his room card. After opening the door, there was a beating. At that time, because Mr. Wei was in the room with his friends, he wore less clothes, and then the security guard below came up to check the situation.

As a result, Mr. Wei wanted to get dressed first. After all, there are too many people. I didn't expect this group of security guards to prevent Mr. Wei from getting dressed. Mr. Wei felt that his personality had been trampled on, and then the police came to coordinate the matter.

At the same time, the hotel manager also gave a reasonable statement on this matter: the security guards involved will be punished and dismissed, and at the same time, he expressed deep sympathy for Mr. Wei's experience and unfair treatment, and made a sincere apology. The issue of compensation is currently under negotiation.

I think the hotel's screening criteria for entry personnel are not strict enough. First of all, the security guard can drink at will during work, and after drinking, he can get other tenants' room cards to open his door. It turns out that he is the security guard of this hotel, protecting the safety of the hotel and the safety of the guests. Unexpectedly, I turned around and did such a thing myself.

Therefore, I think this hotel is not strict enough in screening people entering the venue and training security personnel. At that time, at least let the tenants put on clothes, leaving a trace of dignity and mutual respect. Then I waited for law enforcement officers to come to the door to coordinate. I didn't expect these security relationships to be so iron that I would rather lose my job than lose my face.

In the face of work and right and wrong, any brotherhood and impulse should be put down.