What are the humanized services of the hotel?

Nowadays, the competition in the service market is fierce. Whoever wins the customer will win the market and the development of the unit. Therefore, various service departments have started a "service war" one after another. What kind of service should the service organization provide as much as possible? Relying on service means to win in the competition, gain a firm foothold, and seek their own survival and development is an inevitable choice under the conditions of market economy and a ruthless law of market competition. Humanized service is no longer a fashionable slogan and superficial form, but a concrete and essential content, which should be integrated into the concept of each of our service personnel. Humanized service requires changing from traditional passive service mode to active service mode, giving full play to people's subjective initiative, tapping their inherent potential, always thinking about customers and always taking customers as the center. In specific work, we should "take the initiative and grasp the initiative." Providing real services to consumers, even if it is a very small thing, will win the market if it meets a specific need of the people. Now everyone likes to talk about eyeball economy, thinking that attracting consumers' attention will bring inexhaustible wealth. The key to attracting attention is to work hard on customers' minds, that is, to truly safeguard and guarantee customers' interests and bring tangible things to customers. In recent years, many hospitals have put out "ххх disease only costs хх yuan" and "хххх disease all-in-one", and hospitals have come to join in the fun. It is certainly a good thing that medical expenses can be reduced, which to some extent alleviates the problem of expensive medical treatment for the people. However, unlike other service industries, the medical industry is a problem involving people's lives and health. We buy clothes because they are cheap. It doesn't matter if we don't wear them. It's cheap to see a doctor and treat a disease. Maybe a minor illness will turn into a serious illness, and if it doesn't turn into a disease, it will be in trouble. Therefore, it is really inappropriate for hospitals to advertise like this. To win patients' hearts, hospitals should not rely on big publicity and big investment, but should have good curative effect and cure diseases. Second, it is necessary to charge the standard, and it is ok to charge according to the regulations; Third, the service attitude is good. Therefore, as a service person, we should not only have a gentle and amiable smile, but also have a pair of eyes with insight into people's hearts. We should be fully considerate and understand customers' pain, try our best to solve customers' difficulties and inconveniences, and be good at finding customers' problems and solving them in time. We should think from the standpoint of the client and study the internal needs of the client, which is to bring the service to them actively. Rather than passively adapting. This kind of humanized service is a kind of value pursuit, an ideological concept, and a real fulfillment of humanized service.

1. The height of the bed is not suitable, but generally it is about 55cm.

2. The lighting in the room is too bright and too dark.

3. The height and size of the bathroom.

4. Whether the design of shower door is reasonable (safety, drainage effect)

5. Whether the height of bedside table is reasonable (generally, the height of bedside table cannot be higher than the height of bed)

6. The waiter in the restaurant is not skilled in business and does not fully introduce the dishes.

7. The receptionist's introduction to the hotel facilities is incomplete.