Traditional Culture Encyclopedia - Hotel franchise - Do hotel room service. Name ten things on the car (trolley). Thank you!
Do hotel room service. Name ten things on the car (trolley). Thank you!
Step 2: towels
3, bath towel
4. Slippers
5. Shampoo/shower gel
6.soap
7. Toothbrush
8. comb
9. Mops
10, air freshener
Extended data:
1, the waiter must knock before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it out.
2. Next, start making the bed. Remove the quilts, sheets and pillowcases used by the guests and put them away according to the bed-making procedure.
After all this, we began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place can't be spared, and the overall wiping sequence is cyclic. During the whole process, we should put all kinds of furniture and utensils back in place and check how many daily necessities are consumed in the room.
4, very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to put the pen on the note paper and how to look sideways to see if the mirror is clean when cleaning it. , need to be taken seriously in the whole cleaning process.
5. After cleaning, use a vacuum cleaner to clean the carpet. Here, let the suction port of the vacuum cleaner move along the artistic direction of the carpet, so as not to damage the carpet and clean it.
6. The last step is to make up the items consumed in the room. If there are any lost items, they must be recorded and reported to the room attendant. A little thing happened during the internship. A guest broke an ashtray. Since the guest didn't leave, the waiter will explain the situation to the guest when he comes back, and the guest will eventually compensate.
7. The waitress also learned that every employee should have a sense of safety, and the waitress should know the common sense of fire control. In addition, waiters should have a better understanding of the hotel environment and city, which will provide more unexpected services to guests and make them more satisfied.
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