How does housekeeping supervisor train employees?

The training for employees by room supervisors mainly includes: training for new employees, improving the use of polite language, understanding the use of various facilities, employee comprehensive quality training, and post-training supervision and inspection. As a management level, room supervisors not only need to do their own duties well, but also need to manage their subordinates well.

1. Training of new employees

For room supervisors, new employees must undergo simple employee training on the day they arrive at the store before they can take up their posts. For example, you should be familiar with the hotel environment, internal organization, dress code, learn etiquette, and introduce the location of your post and the starting and finishing times.

2. Improve the use of polite language

Train the hotel’s common polite language and service taboos such as “Hello, please, sorry, keep you waiting” ”. Service taboos such as "I don't know, wait a minute, we need to clean again, call and ask yourself" etc. Learn to make the bed and clean up the garbage in the room.

3. Understand the use of various facilities

The room supervisor should tell employees how to use various service equipment. This includes applying for magnetic cards, understanding room status, answering phone calls, knocking on doors, using magnetic cards to open doors, and becoming familiar with the placement of items in the room, facilities and equipment, and how to use them.

4. Comprehensive quality training for employees

Train the quality of waiters, such as psychological quality, professional quality, and service attitude. Do not affect work due to bad mood, understand hotel guides and regular customers name, job title, and habits in order to better serve guests in the future. Introduce relevant past cases, such as the consequences of using guests’ belongings.

5. Supervision and inspection after training

After employee training, it is not the end. The room supervisor must also supervise and inspect the training content of each employee to better utilize it. In your free time, organize everyone to carry out practical operations together to see if the details are in place.