What kind of people does the hotel human resources department recruit?

The human resources department is the department that manages the resources formed by all kinds of people in the enterprise (that is, people-oriented resources). Hotel human resources department generally has human resources manager, human resources supervisor, human resources Commissioner and assistant.

The common job requirements for recruiting employees in the hotel human resources department are as follows:

Education requirements, college degree or above;

Foreign language requirements, CET-4 or above, good oral English;

Health requirements, no infectious diseases, good health;

Work experience requirements will vary according to the specific situation;

Professional requirements, generally need business administration, hotel management and other majors;

Other ability requirements, skilled use of common office software.

Hotel is an industry with high turnover rate, which has certain requirements for pressure resistance, image temperament and communication ability.

Compared with the training in other industries, the hotel staff training is more detailed, the content is more systematic and professional, and all employees have to undergo general training, such as fire safety knowledge training, communication skills, service skills, etiquette and employee relations. When you meet a question asked by a guest, it will be unprofessional if you can't answer it, which will have a lot of bad effects on the image of the hotel.

The employee relationship in the hotel industry is difficult to manage, mainly because hotel products are services and services depend on communication. With communication, there will be many contradictions and inequalities in interpersonal relationships, which will lead to the complexity of employee relations. In addition, the vast majority of employees working in hotels are lively and outgoing people. When such people increase, the disadvantages of this group will appear.

The working hours of hotel employees are extremely complicated and diverse. Every department, every post and every employee has several different schedules. Counting attendance and calculating wages are all very complicated tasks, and they are also responsible for explaining them. Therefore, it is necessary to require hotel human resources staff to have good psychological quality, patience and tolerance, especially good communication.

The human resources department of the hotel will generally recruit people from the hotel industry, because the daily work needs to contact with various departments of the hotel. Hotels are generally divided into housekeeping department, catering department, sales department, finance department, human resources department, administration department, engineering department and other departments. Each department requires different positions. The catering department of housekeeping department is mainly composed of waiters, and the catering department also includes positions such as chefs. The engineering department, including maintenance workers and electricians, is mainly responsible for daily equipment maintenance. Posts in other departments are similar to those in other industries, and all need posts such as Commissioner, accountant and cashier, but the business scope involved is different.

The above contents are only the basic requirements for the position of human resources department, but human resources is a highly professional discipline involving six modules. Various industries are similar. If you want to engage in human resources in the hotel industry, it is suggested to strengthen professional knowledge learning and master it skillfully in practice.