Summary of hotel front desk work

Model essay on summary of hotel front desk work (selected 6 articles)

A period of work ended before you knew it. Looking back on the achievements of this period, what do you think? I think you need to write a work summary. How to write a work summary to attract more attention? The following is a summary essay (selected 6 articles) of the hotel front desk work that I helped you sort out. Welcome to read, I hope you will like it.

Summary of hotel front desk work 1 1. When answering the outside call, you should immediately say the name of the hotel in Chinese and English and greet the guests. After listening carefully to the other party's request, you should transfer it accurately as soon as possible. Please don't make a mistake, especially in the middle of the night, and check that it meets the requirements before transferring it to the guests, so as not to disturb the rest of the guests and cause complaints. If the guest you want to pick up is not here, you should ask him if he needs to leave a message. When leaving a message, you should write down the content of the message, who to leave it to, the time and contact information. When the call is over, say "thank you" and wait for the other party to hang up.

The operator should use professional terms, such as "Sorry, I missed the call", "Please wait a moment" and "I'll check for you", and never say rude words such as "not in", "I'm busy", "I can't hear you clearly" or "what", let alone use unprofessional sentences such as his own spoken language, and don't speak too fast or too fast.

3. Familiar with the area codes and country codes of major countries and cities in the world, as well as the area codes of big cities in China;

4, familiar with and understand the main and regional charges;

5. Understand the time difference between major cities and important places in the world, so as to ask for information;

6. Each terminal should prepare pens, paper, extension list and message list. , and put the relevant telephone information in a special location for everyone to use at any time;

7. Memorize all local emergency telephone numbers, such as "Hospital, Fire Brigade, Public Security Bureau".

Summary of Hotel Front Desk Work 2 According to the arrangement of teaching plan, I was assigned to Julongwan Natural Hot Spring Resort for the internship of hotel management course from April 20th to October 20th of 19 10. After half a year's internship, I was deeply touched, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of learning.

During my internship, I carefully combined my book knowledge, followed the arrangement and plan of the school step by step, and took my time according to the guidance of the hotel leaders. I studied hard and took the initiative to master the basic business process of the hotel, understand the daily operation norms of restaurants, understand some cooking methods and eating habits of Cantonese cuisine, understand the daily table manners of Cantonese people, and personally feel the necessity of standardized service and personalized service. At the same time, I also have a preliminary understanding of the catering industry in Guangdong ... I have benefited a lot and felt deeply, and deeply realized that learning and internship are closely combined and inseparable, and learning and internship are equally important, especially internship is very important;

In today's increasingly fierce knowledge competition, obvious common sense competition, increasingly precious experience competition, materialistic cross-flow and developed economy, hotel service industry has greatly changed people's outlook on life, money, values and interests, and made people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a bright future. It is precisely because people see this bright prospect that many businessmen turn their eyes to hotels.

At the same time, for those who study this major ourselves and intend to engage in this industry in the future, it is said that it has also produced endless motivation and pressure, which is a sober step for us to engage in the future development of this industry and understand a lot!

Summary of hotel front desk work 3 1, time flies, and 20xx years have passed quickly. During this year, under the guidance of the company's correct operation, xx Hotel Management Department implemented departmental management with the concept of "high efficiency, innovation and service", successfully completed various tasks assigned by the company, and won praises from guests many times. The work this year is reported as follows:

2.20xx year is coming, and we are full of confidence to welcome the arrival of 20xx year. The past year was a year to promote the three themes of "safety, operation and service" of the hotel, and also an ideal year to achieve the annual revenue and profit targets of the hotel. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

The year of 3.20xx has come to an end quietly, and xx Hotel has also made great breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovate in change, develop in innovation and feel pressure in development. This year has an indelible memory and unrepeatable significance for me and my administrative department in daily management, corporate culture construction, human resources, quality inspection, security, foreign affairs and so on. Now let's sum up our work in the past year.

Under the correct guidance of hotel leaders, the industry guidance of relevant municipal departments, and the strong support of brother departments, all the staff of hotel security department worked hard and innovated, effectively maintaining the hotel's operating order and ensuring the hotel's safety. Specific work has been done in the following aspects.

Summary of hotel front desk work 4. The front desk is an important department in hotel management, which mainly undertakes a series of work centered on the actual sales of hotel rooms. For example, for guests to check in, check out, check out and other practical work, the front desk is also a comprehensive department of hotel business activities and customer service, playing an extremely important role.

As the window of the hotel, the front desk is the first impression the hotel gives the guests. We should keep our best image, smile and be full of energy, greet our guests with our best side, so that every guest can feel our sincerity and enthusiasm when entering the hotel and truly feel at home.

Be familiar with the basic situation of the hotel, understand the room type and its characteristics, master the operation process, and provide services such as check-in, check-out and guest inquiry for guests quickly and accurately. When guests enter the hotel, we should take the initiative to say hello and address each other. If you are a regular customer, tell the name and position of the guest accurately. Ask the guests what they can do to help. When they want housing, they should listen carefully to the requirements of the guests, and make the guests satisfied by observing and listening to the recommended room type and price. When describing our hotel to guests, we should pay attention to introducing the characteristics and advantages of our hotel. For example, our hotel has just been renovated, with complete facilities and convenient transportation, but the price is very affordable. Let the guests know something about our hotel, and if necessary, let them visit our room first. For guests with different personalities, different measures can be taken, such as: for introverted and hesitant guests, they can help them make decisions, give more suggestions and have a soft tone; For an extroverted and independent-minded guest, we should talk to him in a relaxed and happy way.

Summary of hotel front desk work 5 as hotel front desk. As a staff member in the service industry, I know the importance of my service attitude.

I also know how to pay attention to my service attitude during working hours. What's more, I am a receptionist, and the receptionist is the first position to contact customers, so it can be said that the receptionist is the facade of the hotel, so my work is more important.

Since I entered the hotel, I have been trying to adjust my mood at work and ensure that I can work in the best and best working condition. Not only that, I will also pay attention to my first impression on my guests. No matter at work or in daily life, the first impression itself plays a very important role in interpersonal communication. So many times, I want to give customers a comfortable and pleasant feeling.

I didn't know much about it when I first came, and I didn't pay much attention to some details in my work. In addition, when I first came to this city, the pace of life was very fast and the pressure was very great. I couldn't adjust and handle my emotions well, and I couldn't finish my work well at work, so I was criticized and educated by leaders and supervisors.

But slowly, I began to get used to my work and life, and I was able to properly handle my personal emotions at work to ensure that my work and state were not affected by things other than work. So far, I like my job very much. During my work, I can obviously feel my growth, adjust my mood to the best state, handle the relationship with customers, help them solve problems, and handle all the procedures for customers to enter the store with heart. Now you can gradually feel that you have integrated into the working atmosphere of the hotel and the pace of work and life in this hotel and city.

I hope that the leaders of the hotel can carefully review my work summary, make judgments on my previous work, and agree to my application for full employment, so that I can continue to play my best level in XX Hotel.

Summary of Hotel Front Desk Work 6 At the end of this year and the beginning of this year, looking back on the past 20xx years and looking forward to 20xx years, I can't help feeling deeply. In the past year, under the guidance of the company, with the great care and help of the leaders of the front desk and the friendly cooperation of my colleagues, I have made great progress in my work and study. The following is a summary of my year-end personal work as a hotel receptionist:

First, strengthen business training and improve their own quality.

With the enthusiastic help and strong support of the foreman and colleagues in charge of the front desk, my business skill level has been obviously improved. As the facade of the hotel, the lobby is the only place for customers to enter the hotel, so each of our employees should face the customers directly. In a sense, our working attitude and service quality reflect the service level and management level of our hotel.

The front desk is the core part of the hotel facade, and the service personnel working at the front desk have great responsibilities, and sometimes their casual negligence will bring economic losses to the hotel. So in my daily work, I try my best to do every job conscientiously and responsibly, and actively learn more professional knowledge, so as to strengthen my business skills. Only in this way can we improve our business knowledge and service skills, provide quality services for our guests and enhance the image of the hotel.

Second, "open source and reduce expenditure, control costs", starting from me.

"Open source and reduce expenditure, control cost" is the basic pursuit of every enterprise. Under the leadership of the company's department leaders, actively respond to the hotel's call and carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales department wants to show the guests around the room, we all use these abandoned welcome cards to install the keys to reduce the welcome.

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