Reading in the morning can only ask questions. Those are ordinary people, and experts can solve problems.

We all have the experience of staying in hotels, and we have also encountered problems such as poor service and imperfect supporting facilities. For example, the waiter has a bad attitude, the shower position is not good, the air conditioner is too noisy and so on. then what We will complain to the customer service center. What will happen after the complaint? At most, there is another bad review on the website with comments. This is the practice of ordinary people.

But have you ever thought about the consequences if you put forward some suggestions for improvement on the basis of these problems?

There is such a person. When he checked into the hotel, he found that the hotel service staff lacked vitality and smiles, and some characteristic buildings were in disrepair and turned into warehouses. He felt very sorry and sad. When he checked out, he told the front desk "it's not good here, it's not good there" and then put forward some effective suggestions for improvement. Finally, the hotel hired him as a consultant. This person is a Japanese creative genius and a screenwriter of the film Deadpool.

So you see, most people only ask questions, but an expert is different. Besides asking questions, he will tell you how to solve them.

In fact, experts also grow up from ordinary people, so the key is to practice consciously and purposefully. Let's learn a routine of deep thinking-3W1h.

Step one, what's the problem? Most people will only stop there;

Step two, why is this question (why)? Find out all possible reasons and classify them;

The third step is to know how to); Solve the above reasons;

The fourth step, according to the actual situation, some methods are not feasible, so the key is to screen out the feasible scheme (which one).

For example, many people will complain that the boss's management ability is not good and his work performance is not well evaluated. We use the above thinking framework to try to find a solution.

Step one, problem: the boss can't evaluate our work performance well.

Step 2, the reason may be: 1. The boss doesn't know what we did; 2. What we did didn't meet the boss's expectation; 3. I really didn't do it well; 4. The boss has no scientific evaluation method.

The third step, in view of the above reasons, the solution: 1. Communicate with the boss more and let him know about our work results; 2. Communicate more to understand what the boss's expectations and requirements are; 3. Improve your working ability; 4. You can learn about the appropriate evaluation mechanism and give suggestions to the boss.

Fourth, you can communicate more and actively improve your ability. The fourth point is more valuable if you want to give advice to your boss.

Generally speaking, there is no shortage of people who can only ask questions, but people who can propose solutions.