Self-Assessment for Hotel Housekeeping Department Employees

Self-assessment and Evaluation Form for Housekeeping Floor Employees

Name: Region: Score: Year and Month

Evaluation Items

Evaluation Rules

Number of times

Points deducted

Remarks

Working principles

Work vehicles, linen trucks and vacuum cleaners are not as required 1 point will be deducted for displaying it; 2 points will be deducted for using items in the maintenance room without permission; 1 point will be deducted for not carrying the key with you as required; 2 points will be deducted for taking the key out of the club; the work log is not followed Format writing, scribbling and changing information will deduct 1 point/time. Failing to hand over the leftover items in time or causing the leftover items to be lost will be deducted 5 points/time in addition to the original price of compensation. Possession of the guest's leftover items without permission will deduct 10 points/time. Failure to comply with the standards 2 points/time will be deducted for knocking on the door, 5 points/time will be deducted for failure to provide timely cleaning services resulting in guest complaints, 5 points/time will be deducted for failure to follow the required door opening procedures and identity verification, and 5 points/time will be deducted for knocking on the wrong door causing dissatisfaction or complaints from guests. 5 points/time will be deducted. When making the bed, linen is not removed as required and the items are damaged. In addition to compensation according to the price, 2 points/time will be deducted. 1 point/time will be deducted for placing the removed linen on the floor, and the quilt core and pillow will be deducted. 2 points will be deducted for leaving it on the carpet; 1 point will be deducted for making loud noises in the customer-facing area or office; 20 points will be deducted for stealing or misappropriating the property of guests, clubs or colleagues; failure to operate according to standard requirements and causing damage to assets will be deducted from the price. 2 points will be deducted for compensation, 1 point will be deducted for more than 3 hairs on the bathroom floor, 2 points will be deducted for hairs on the bed linen, 2 points will be deducted for incomplete replenishment of guest supplies, and 1 point will be deducted if towels are not stacked neatly. Points/time, 5 points/time will be deducted for going out during work without the consent of the department head, 2 points/time will be deducted for MOD ward rounds where the same problem occurs twice, and 10 points/time will be deducted for provoking or fighting with supervisors, superiors or colleagues. , Use guest supplies without permission, 2 points will be deducted for taking items out of the hotel, 10 points will be deducted for arranging more drinks without permission, and use towels and linens for cleaning. In addition to compensation according to the price, 2 points will be deducted/time. If linen or towels are not changed during cleaning and check-out, 5 points will be deducted/time. If personal communication tools are not kept open, resulting in the department being unable to contact me, 2 points/time will be deducted. If the department contacts me due to work, When working as an employee, 2 points/time will be deducted for not answering the phone or replying, 5 points/time will be deducted for falsely transmitting orders from superiors or suppressing orders from superiors without issuing them, 5 points/time will be deducted for failure to report room repairs in time and causing guest complaints, shift handover 5 points/time for unclearness; 1 point/time for non-standard placement of items

Code of Conduct

2 points/time for being late for department meetings, activities, and training, and 2 points/time for not asking for leave. 5 points/time, and 2 points/time will be deducted for smoking, drinking, eating snacks, chatting, watching TV, newspapers, listening to music, playing on mobile phones, etc. during work; there are petitions beyond the level, fighting, quarrels, disunity in small groups or failure to abide by system rules, etc. phenomenon, 3 points will be deducted for each occurrence. 1 point will be deducted for each time you use a mobile phone during training or meetings or if your mobile phone is not set to vibrate while working. 2 points/time will be deducted if teamwork awareness and obedience service awareness are not strong. If you are not full of energy at work and are not engaged in work, you will be deducted 1 point/time if you receive personal visitors and make private calls during working hours, and linger in the club after get off work or during breaks; if you eat for too long, you will be deducted 2 points/time if you exceed the prescribed time; If you go to take a shower during working hours and go back to the dormitory to rest, 2 points will be deducted for each time; if you do not place the items or tools neatly as required, 1 point will be deducted for each time, and if you create or disseminate information that damages the club. guest. 5 points will be deducted per time for gossiping about colleagues.

5 points will be deducted for gifting department items to employees of other departments; 2 points will be deducted for using guest facilities; 2 points will be deducted for personal communication problems; 5 points will be deducted for causing losses to the club due to improper work; 1 point/time will be deducted for making loud noises in the work area and affecting the rest of guests

Attendance status

Being late for work, leaving early or leaving work without permission for more than 1 hour will be deducted 2 points/time, serious cases will be classified as absenteeism 10 points will be deducted for processing; 1 point will be deducted for requesting leave more than 2 times per month; 5 points will be deducted for arbitrarily changing attendance and shift schedules, and unexcused absences after receiving notice of overtime arrangements; 1 point will be deducted for not clocking in and going back. / time, if you let others clock in or sign in for others, 3 points will be deducted / time; you are not allowed to be absent from work at will. If you need to ask for leave, notify the office 24 hours in advance, and you will not be absent from work until approval is obtained. Otherwise, 10 points / time will be deducted as absenteeism

Grooming

1 point will be deducted for not wearing neat and standard clothing; 1 point will be deducted for not wearing a nameplate (or wearing someone else's nameplate) when working; apart from rings, necklaces are not allowed to be worn at work. , earrings, bracelets, bracelets, anklets and other accessories will be deducted 1 point for each violation; 1 point will be deducted for each time a male employee is found to have a beard without light makeup or failing to touch up makeup in time; 1 point will be deducted for each time a female employee's hair is not clean and combed neatly. 1 point will be deducted for each discovery of male employees who have eyebrows drawn forward, have shawl hair, or male employees whose hair is not clean and tidy, whose hair length does not meet the standard, have weird hairstyles, or dye their hair in a color other than black. 1 point/time will be deducted for nails that exceed the regulations by 2mm; 1 point/time for shoes that do not meet the standard

Politeness and etiquette

No service with a smile, no sense of politeness and etiquette, and failure to proactively greet customers. 1 point will be deducted per time for guests. Greetings to guests are not cordial and expressions are unnatural. 1 point per time will be deducted for not greeting guests or managers or colleagues when meeting guests or using polite honorifics during customer service.

Service and Hygiene

5 points will be deducted for each guest complaint or poor quality inspection record. 2 points will be deducted for each time if the service is not in place or the cleanliness is not up to standard; 5 points will be deducted for each time if the guest's request is not responded to in time and the number of complaints is not met. 1 point/time for reaching the standard

Safety management

If there are unsafe factors or bad safety records within the work scope, 1 point/time will be deducted. Failure to use fire extinguishing equipment or blocking safety passages will result in a deduction of 2 points per time. 3 points will be deducted for failure to strictly implement the door locking system

Work completion

Situation

3 points will be deducted for failure to complete work tasks on time without justifiable reasons. If the temporary work is not completed or the work requirements are not met, 2 points will be deducted per time.

Training situation

1 point will be deducted for chatting, napping, etc. during training. 1 point will be deducted for monthly training attendance rate below 80%, and 1 point will be deducted for mastering knowledge and passing rate below 80%. 80% will be deducted 1 point/time, and 2 points/time will be deducted for repeated problems after training. 2 points will be deducted for failure to actively participate in training.

Facility maintenance

And energy saving

Protect the integrity of various equipment, facilities and items used, establish energy saving awareness, develop good energy saving habits, proactively inspect and Improve energy conservation efforts. 5 points will be deducted each time if items are discovered to be damaged and not reported, 5 points will be deducted if the monthly consumption expense does not meet the control requirements, and 2 points will be deducted each time if there is waste or damage. If you do not turn off the lights or close the door casually, you will be deducted 1 point/time for not paying attention to energy conservation.

Award bonus points

Content

Proactively put forward service innovation suggestions and achieve good results after implementation, add 2 points/time; participate in competitions or performance activities to obtain For ranking, 10 points will be added.

10 points will be added to those who have made significant contributions to improving the club's management and service quality, and to improving the club's economic benefits; employees who have provided thoughtful service and outstanding deeds, and whose guests have given verbal praise to the management staff, have created excellence in the service process Those who achieve excellent service and receive written praise from guests will receive an additional 2 points/time; those who have made meritorious efforts in exposing or reporting corruption, theft and other illegal and disciplinary behaviors will receive an additional 5 points/time; for mistakes caused by brother departments, assist the department to restore influencers to the club. 3 points/time; 2 points/time will be added to those who meet the requirements and perform outstandingly in work performance, cleanliness, grooming, customer service standards, etc.; win honor for the club or restore the bad impression of the guests on the club, and avoid damage to the club's reputation Add 3 points/time; make significant contributions to prevent accidents such as theft and loss of guests' valuables, detect signs of accidents and take timely measures to prevent major accidents, protect the rights and interests of the hotel or guests from infringement, adhere to principles, and protect For the safety of hotel property or guests' lives, 5 points will be added to those who act bravely; 2 points will be added to those who do good deeds for good people who do not hesitate to pick up money

Note: The maximum limit of monthly bonus points is 10 points

Employee signature: Evaluator: Department Manager: