Traditional Culture Encyclopedia - Hotel franchise - What are the relevant procedures for a tour guide to take a group to the hotel?
What are the relevant procedures for a tour guide to take a group to the hotel?
1) Pick up the guest ID card on the bus ten minutes away from the hotel. Everyone should provide ID cards. Now staying in a hotel, basically everyone has to provide an ID card to register at the hotel.
2) After collecting all the ID cards, simply tell the guests the matters needing attention when staying in the hotel;
3) After arriving at the hotel, let the guests wait in the hotel lobby first; The tour guide will pick up the room card at the front desk of the hotel according to the room reserved by your company;
4) After getting the room card, ask the guest's team leader to assign rooms, because as a team leader, he will know who to live with. The tour guide assists the tour leader to assign rooms, take out the guest list and register the room number of the guest room.
5) Finally, return the ID card to the guest and arrange for the guest to stay in the hotel.
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