Traditional Culture Encyclopedia - Hotel franchise - How do cockroaches compensate guests in hotel rooms?

How do cockroaches compensate guests in hotel rooms?

There are cockroaches in the hotel room, so guests can check out or change rooms.

Hotels generally do not compensate cockroaches, but customers can ask the hotel to check out or change rooms to improve the living environment of the parties. Of course, if other services provided by the hotel cause personal injury to customers, customers can ask the hotel to compensate specific medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation. If cockroaches are found in hotels, they should first negotiate with the operators and ask for compensation. If negotiation fails, you can ask the Consumers Association for mediation, complain to the relevant administrative organs, or bring a lawsuit directly to the people's court to realize your own demands.

Disputes between the parties and the hotel can be handled in the following ways:

1, the parties and the hotel negotiate and settle;

2. The parties may request consumers' associations or other mediation organizations established according to law to mediate;

3. The parties complain to the relevant administrative departments;

4. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the hotel;

5. The parties bring a lawsuit to the people's court where the hotel is located.

To sum up, if there are cockroaches in the hotel, you can ask the hotel to compensate the guests for their losses. Where a business operator provides goods or services, causing personal injury to consumers or other victims, it shall compensate the reasonable expenses of medical treatment and rehabilitation, nursing expenses, transportation expenses, and the income reduced due to absenteeism.

Legal basis:

Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers have the right to supervise the protection of goods and services and consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.