How to write the work plan of the cleaner?

First, improve the rules and regulations of the cleaning department. This year, in order to standardize the words and deeds of cleaning staff and improve work efficiency,

Relevant management systems such as Responsibilities of Cleaning Post, Code of Conduct for Cleaning, Detailed Rules and Standards for Daily Assessment of Cleaning, Standard for Cleaning Process, and Provisions for Performance Assessment were revised, and new management systems such as Operating Rules for Cleaning Safety, Requirements for Cleaning during Peak Passenger Flow, Emergency Plan for Emergencies, and Sign-in Rules for Employees' Daily Work were formulated. The implementation of various systems has played an effective role in improving employees' work enthusiasm, initiative and self-discipline, allowing employees to perform their respective duties spontaneously, greatly improving the cleaning work inside and outside the mall on the original basis, and making the sanitary quality of each region reach the standards stipulated by the company.

Second, control the cost of cleaning materials to save energy and reduce consumption. Carry out the company's spirit of saving energy and reducing consumption, in line with saving

It is the idea of saving money for the company, strengthening the guidance of cleaning and saving consciousness, calling on employees to start from themselves and details and put an end to all waste. First, the water in the bathroom should be turned off in time when not in use, so as to reduce the frequency of pushing and dragging dust. When cleaning up the garbage, when the garbage in the bag is less than two thirds, put the garbage in several bags into one bag. Secondly, the practical operation training was carried out for the use of the dryer, and the relevant management system was formulated to reduce the frequency of use and prolong the service life of the dryer. Third, strictly control the use of daily cleaning tools and facilities and equipment, deeply understand the use methods of tools and facilities and equipment, and use tools reasonably according to the planned dosage; Regular maintenance of facilities and equipment, cooperation with the administrative department to check the quality and price of materials and facilities and accessories, so that the cleaning cost can be reasonably controlled within the budget, and truly increase revenue and reduce expenditure.

Third, the overall quality of employees has improved. The quality of employees is an important part of the company's image, in order to improve

The overall quality of cleaning staff, cleaning staff in the management standard process, cleaning etiquette, service safety awareness and other aspects of training and assessment for many times, and achieved certain results, greatly improving the safety awareness, service awareness and overall image of employees; I understand that my own quality and the quality of cleaning service are closely related to the company's image. In the whole year, six employees found customers' mobile phones, wallets and articles and returned them to customers, which was well received by customers. No service to customers and merchants' employees was found, which laid a solid foundation for merchants and customers to create a comfortable and clean business and shopping environment.

Fourth, the main work done this year:

First, the daily cleaning of shopping malls.

1, effectively supervised the blue sky cleaning of outsourcing units, and made the ground cleaning work of the peripheral Xiangmian section, Renmin section and Changhong section basically meet the requirements of our company.

2. Complete the cleaning work during the peak period of shopping malls during the holiday season; Make reasonable adjustments and arrangements for personnel in key areas of shopping malls, guide employees to improve the overall awareness of regional management, and complete the comprehensive cleaning work during the holiday season of shopping malls;

3. Complete the shopping mall cleaning work in rainy and snowy weather; Protective measures shall be taken for cleaning in rainy and snowy weather: anti-skid tips shall be provided for the main entrances and exits of four gates and escalators, absorbent carpets shall be laid, additional personnel shall be assigned to the main passages, sundries of floor drain on the fifth floor shall be cleaned, employees shall be mobilized to shovel snow for the main passages outside the doors, and stains in underground parking lots shall be cleaned; 4. Complete the daily management of green plants in shopping malls and on the fifth floor;

Second, the annual cleaning work

1, complete the dust removal of the high-altitude pipe network facilities and equipment in the underground parking lot and the comprehensive cleaning of several sewage pipe networks in Area A and Area B, so as to ensure the cleanliness of the pipe network facilities and the normal operation of the sewage pipe network;

2. Complete the comprehensive cleaning of the peripheral glass awning, the landscape lights of the pedestrian street and the keel above Gate 2; According to the cleaning work in spring, summer, autumn and winter, as well as the contents and requirements of cleaning services inside and outside the mall, we have made adequate arrangements and plans and put them in place in an all-round way.

Third, unplanned cleaning work.

1, complete the land reclamation and cleaning of the new office area after the group office is moved to the hotel;

2. Complete the cleaning work of the glass door rebuilt in the shopping mall for many times;

3. Complete the cleaning of garbage and sundries, the overhead cleaning of exterior glass and the comprehensive reclamation and cleaning of the ground and details after the renovation of the office on the fifth floor;

4. Complete the wall cleaning around the booth in the pedestrian street and the comprehensive cleaning inside and outside the booth;

5. Complete the dust pollution cleaning work of the glass awning outside our company, the main passage of the shopping mall and the underground parking lot during the construction and reconstruction of Changhong Road and Renmin Road;

Fourth, the training of squad leaders and staff.

1, in order to improve the management level of grass-roots managers, in April, the squad leader was trained in job responsibilities, team building and execution improvement, so that the squad leader can understand the various rules and regulations of the department, the job responsibilities and the operation process of each position, influence employees with actions and their own image, educate employees, and ask employees to do what they want to do first, so as to better play the management role of connecting the preceding with the following; 65438+ 10 In February, June and June, employees were given comprehensive training on team awareness, service awareness, energy saving and consumption reduction awareness, performance appraisal rules and standards, safety management operating procedures and emergency handling procedures. It has played a very good role in promoting the service safety awareness, adaptability and work efficiency of cleaning staff;

Verb (abbreviation of verb) Problems in cleaning work

First, there is insufficient awareness of cleanliness and safety. Daily cleaning of shopping malls in peak passenger flow and rainy and snowy weather, all kinds of

If liquid pollutants are not treated in time, it will bring unpredictable safety hazards; After the store is closed, the cleaning of the ground, the cleaning of the safe passage and the high-altitude cleaning of the surrounding projects all involve safety. Some employees did not have enough awareness of prevention during the operation, did not operate in advance according to the specified time, and some employees did not take any prompt measures during the operation. Safe operation and cleaning work can ensure the normal business environment of shopping malls. Therefore, every day, employees will be strengthened in safety awareness, so that employees can attach importance to the importance of safety ideologically and realize that there should be no carelessness and slack in cleaning and safety operation, and any negligence will bring serious consequences to themselves, others and the company.

Secondly, the cleaning staff is older, with lower education level, long cleaning time and monotonous work.

Third, the lack of professional skills and knowledge: the company is constantly developing and growing, and high-tech materials are also emerging one after another.

Our existing cleaning knowledge can no longer guarantee the cleaning and maintenance of high-tech materials. In the future work, we should strengthen our study, enrich the professional skills and knowledge of departments, and lay a good foundation for cleaning work. Vii. 14 Work Plan:

First, adjust the age structure of manpower to improve the overall quality of cleaning staff; According to the requirements of the company, combined with the current situation of cleaning personnel, under the condition of ensuring the normal work of cleaning, gradually adjust the personnel who do not meet the requirements of the company; And cooperate with human resources administration to do a good job in the examination and approval of new employees; Second, according to the budget objectives of the department, strengthen the use control of daily cleaning materials and facilities.

Supervise and maintain, control the cost within a reasonable and effective range, and better complete the objectives and tasks set by the company on the premise of ensuring the quality standards of daily work;

Third, strengthen teamwork: any work needs a harmonious working atmosphere and professionalism.

Only in this way can it be effectively completed. No matter the work intensity of employees at different time periods or the abnormal performance of employees at work, managers need to understand employees from all aspects, understand their ideological trends, find problems in time, guide and channel employees' dissatisfaction, and avoid affecting the overall cleaning work; Strengthening the organization of employees' after-work activities and providing a communication platform for employees require managers not only to play a benchmarking role, but also to play a good coordination role among employees. While doing a good job in team relations, we should also do a good job in relations with other departments in order to better drive employees to do a good job in team building;

Fourth, staff training:

Cleaning training is a long-term job. Every year, cleaning staff should be trained in cleaning-related knowledge, so as to continuously improve their comprehensive quality and working attitude, enhance their sense of belonging and responsibility to the company, and promote communication between the company and employees, managers and employees. This year's training mainly includes the following points:

1, fire safety awareness training, cooperate with the fire department to train employees on fire knowledge, and carry out safety for employees in stages.

Strengthen awareness training, improve employees' ability to deal with emergencies, control the area cleaning during the holiday season, and operate safely, minimize the time for stains to stay on the ground, reduce potential safety hazards, clean in strict accordance with the standard procedures for safe operation, and eliminate potential accidents;

2. gfd, service awareness training, cleaning of all parts of the mall, employees' GFD and service awareness directly affect the company's external image. Therefore, the daily dress of employees is uniform, and the improvement of employees' service awareness is also the focus of cleaning training;

3. Skills and knowledge training. With the continuous development of the company, the standards and requirements of cleaning work will become higher and higher. In addition to basic cleaning knowledge, employees need to master more cleaning skills in order to do a better job of cleaning. For example, the maintenance of facilities and equipment, the cleaning and maintenance of floor tiles, and the cleaning and maintenance of stone materials all need professionals to operate. This year, we will focus on strengthening the training and learning of employees' skills and knowledge to meet the development needs of the company; In the new year, all our cleaning workers' unions have devoted themselves to cleaning work with more enthusiasm and positive working attitude, and made contributions to the all-round development of the company.

extreme

In order to cooperate with the establishment of "green kindergarten" and deepen environmental education in daily life, and according to the age characteristics of kindergarten children, I have made an environmental education plan for this semester.

Theme: Cultivate children's awareness of environmental protection

Goal:

1. Inspire children to love nature, have initial curiosity and sense of environmental responsibility, and have initial awareness of environmental protection.

Obviously, we should use our hands and brains to explore the environmental protection around us.

3. Under the guidance of the teacher, through the activities of turning waste into treasure, enhance the sense of hug and experience the fun of environmental protection activities.

Specific content:

Theme: Cultivate children's awareness of environmental protection

The specific content of the monthly theme

The formation of "environmental protection" consciousness in March

1. Arrange environmental protection classes to let children accept the concept of "hug".

2. Use the parents' garden to publicize the environmental protection plan and content of the class to parents.

3. Please cooperate with parents to help children consolidate the concept of "environmental protection" in their daily lives.

Collect waste in April

1. Carry out "waste collection" activities. Teacher's preparation: environmental protection box.

2. The teacher helps the children to screen and classify the collected items.

3. Continue to study environmental education courses.

Turning waste into treasure in May (1)

1. Carton painting-Encourage children to draw on the collected cardboard, and the teacher helps children to improve the shape and border of the cardboard.

2. The magical use of milk boxes-decorate the collected milk boxes and make them into houses, violins, etc.

3. Plastic bag doll-the teacher provides the doll's five senses, and the child is responsible for decoration, turning the plastic bag into an interesting doll face.

Turning waste into treasure in June (2)

1. Turn empty iron drums into treasures-make empty milk drums and meat floss drums into ornaments, stilts, percussion instruments, etc.

2. The function of the snack box-make the snack box into an animal face and hold an animal costume party.

3. Sour bottle dumbbell-Fill the empty sour bottle with red beans, and the teacher will help seal it and make it into a dumbbell.

First, earnestly implement the deployment of the second greening activity of the municipal government's "Green Man Xi 'an, Huayang Ancient City, Three-year Greening Action", seize the powerful opportunity of next spring, excavate a number of buildings with three-dimensional greening potential, and implement vertical greening of bridges, walls and roofs. Actively create garden units (communities), carry out social adoption activities, and form a good atmosphere of loving, protecting and increasing green in the whole society. Organize professional teams, plant 200 DBH 20-30 * * *, increase the green amount of Youyi East Road 10000 square meters, and set up guardrails 1000 meters.

The second is to improve the cleaning quality of back streets and alleys. At present, the main roads in the whole region have been generally cleaned in two shifts, and the back streets and alleys are still cleaned in one shift, which makes the cleaning staff labor intensive. In addition, the back streets and alleys have a large number of migrants, high residential density, and the hardware facilities can't keep up. It is difficult to control the problems of garbage accumulation and littering, which has become a "stubborn disease" for urban cleaning. In xx years, our bureau will take five measures to focus on improving the city appearance and sanitation environment of back streets and alleys.

1, strengthen cleaning tools. For cleaning staff working in back streets with many problems, tricycles with larger loading capacity and stronger mobility are equipped as garbage removal tools to reduce the labor intensity of cleaning staff and speed up garbage transfer.

2. Appropriately increase the number of cleaning staff, reduce the per capita working area, and change the daily production industry to three-person rotation operation in two responsibility District, so as to realize the fine cleaning and maintenance of back streets and alleys.

3. According to the unique geographical environment of back streets and alleys, carry out technical competitions to improve the work efficiency of cleaning staff.

4. Strengthen communication and coordination, unite law enforcement departments, and make every effort to clean up the occupation of roads and stalls, so as to reduce the occurrence of health problems from the source.

5. Take advantage of the opportunity of demolition and reconstruction of the village where the back streets and alleys are located, and build a new garbage compression station nearby. Shorten the garbage transfer distance, reduce the garbage transfer intensity and relieve the garbage transfer pressure.

The third is to do a good job in stabilizing the team of cleaning staff. With the completion of the demolition and reconstruction of villages in cities and shanty towns in our district, the pressure of renting houses and the cost of living for cleaning staff are gradually increasing, and the staff turnover is serious. Some young cleaning staff were transferred from other industries. The rest of the cleaning staff, or flow to the lower cost of living in the suburbs to engage in cleaning work, or flow to the resident units within the jurisdiction to engage in less intensive building cleaning work. Most of the cleaning staff left behind are old and weak, and because they rent houses in the suburbs, their sleep is not guaranteed, which affects the quality of cleaning. These problems have seriously affected the city appearance work in our district, and the situation is grim and has a tendency of further deterioration. In xx, our bureau will strengthen communication and coordination with the district labor department, strive to turn the remaining 1200 cleaning staff into public welfare posts, improve their wages in another way, encourage street offices to build cleaning staff apartments intermittently, as an effective means to stabilize the cleaning staff team and attract more young people to join the cleaning staff team.

The fourth is to comprehensively improve the greening management and protection ability and operation level. A few years ago, due to the implementation of multi-head management, the sanitation of hedgerows, green belts and greening in Little Square was not thoroughly carried out, and the phenomenon of lack of plants and broken ridges could not be effectively solved. In xx, our bureau straightened out the management and protection mechanism, and managed 27 of the 36 greening Little Square in the whole region in a unified way except for 9 resident units. Management and protection funds have been included in xx budget by the district government. In xx, we will strengthen the management and protection of1.4000 square meters hedgerow and 90000 square meters greening Little Square, eliminate the sanitary dead angle and the phenomenon of lack of plants and broken ridges, make a fuss about the shaping and pruning of seedlings and variety collocation, and create a batch of horticultural products with unique shapes, rich aesthetic feeling and rich flavor, and create a landscape with the characteristics of forest of steles.

Fifth, strive to improve the sanitary quality of free public toilets. In recent years, due to the large-scale construction of sanitation facilities in the whole city and the whole region, our bureau has entered a working misunderstanding, unilaterally emphasizing hardware facilities, catching up with progress and quality, and ignoring the sanitary inspection of public toilets. In addition, over the years, there are many problems left over from the history of public toilet construction, which also involves some energy, resulting in the hygiene of public toilets not keeping up, and complaints from the masses have occurred from time to time. In xx year, our bureau will comprehensively revise and improve the management system of public toilets, strengthen inspections and implement rewards and punishments according to the standard of "four clean-ups and three noes" in public toilets management, so as to solve small problems on the spot, so as to effectively improve the management level of public toilets and strive for good results.

The sixth is to explore new ways to clean up wild advertisements. In the past, "wild advertisements" have been cleaned up by clerks or cleaning staff part-time, which is not thorough and standardized. In xx, our bureau will refer to the practices of some developed cities and explore the market-oriented operation of cleaning up wild advertisements. According to the trinity mode of "government financial contribution, public toilet cleaning and urban management supervision", according to the workload of cleaning up wild advertisements in the whole region, apply for financial support from the region, invite public bidding and recruit qualified professional cleaning companies to participate.

The seventh is to strengthen the management of the machine sweeping fleet. It is a development trend to implement mechanized cleaning operation. This year, our bureau won the district financial fund of 3 million yuan and purchased 10 mechanical sweeper. According to the principle of centralized management of large mechanical vehicles, our bureau has recovered the 1 1 sweeper that has been delegated to the street office. In xx, our bureau will carry out centralized management of 2 1 sweeper in the whole district, standardize the operation, and avoid the phenomenon that vehicles can't run and reduce the cleaning rate due to poor management and untimely maintenance.

Eighth, the implementation of standardized removal of construction waste. In xx, our bureau will continue to strengthen the management of construction waste removal, implement the management strategy of combining diversion with punishment, intensify publicity and education, guide employees to operate in compliance with laws and regulations, implement the all-weather inspection mechanism, and crack down on illegal and illegal operations to ensure that problems such as overtaking, over-digging, littering, dumping and threatening pedestrian safety are effectively controlled, and further promote the realization of long-term management objectives.

Tisso

First, do a good job in the overall quality construction of the cleaning group.

Strengthen the ideological education of employees, so that every employee can realize that "the ocean is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish "owner first, service first", let every employee put himself in the shoes of residents in service-"think what residents think and worry about their worries", so that residents can deeply feel the warmth of home. At the same time, we also pay attention to learning some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development.

Second, further improve the rules and regulations of the cleaning group.

Strictly regulate the daily work and code of conduct of each employee with relevant regulations, so that each employee can realize his own shortcomings and actively seek improvement.

Third, launch the "fixed-point service" plan.

Since the implementation of "fixed-point service", the cleaning group has provided fixed-point service according to the specific requirements of the management office through its own continuous efforts, further narrowing the distance between residents and us.

Fourth, cooperate with Dayang to complete various services.

Abide by the instructions issued by the management office, so that the cleaning service can be successfully completed, provide a clean environment for the residents, and always do things in detail to ensure the smooth handover of the house.

Five, gradually standardize the management of cleaning supplies.

In response to the call of Ocean Company to save energy and reduce consumption, the cleaning group regularly checks and cleans all equipment in daily work according to its own actual situation, thus reducing the maintenance times caused by inadequate equipment maintenance; Every cleaner should turn off the lights when people are walking, turn off the tap in time when water is not used, and start from small things to save money for Ocean Company as much as possible.

Six, pay attention to the prevention of safety accidents and awareness training.

Under the organization of the management office, the fire safety knowledge was trained and assessed, and the correct use of various electrical appliances was explained under the guidance of the maintenance personnel of the mobile base, which further improved the awareness of danger prevention of each employee.

Seven, standardized management of family health of employees in residential areas.

In order to make every household have a good living environment, the cleaning group has supervised the hygiene of each floor. Ensure that the vacant rooms are not polluted, and the garbage on other floors is cleaned at any time, without graffiti.

Eight, cooperate with the property management office to complete the internal inspection work.

In order to better meet the inspection of the competent department of ocean-going shipbuilding, the cleaning staff carried out detailed cleaning and maintenance work on all links. Ensure that there are no cobwebs, mosquitoes and flies, metal equipment, stains, dead corners and garbage everywhere on the ground. Secondly, sort out the post records and make up the deficiencies.

Nine. Looking back on the work practice in the past year, we have improved in all aspects compared with the previous year. However, in the face of the continuous improvement of Party A's requirements for our professional skills, we still have many shortcomings, mainly in the following aspects:

1, the mastery of professional skills is not comprehensive enough. We are not complete in the method of cleaning knowledge.

The thorough cleaning of the surface left a hidden danger for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work. .

In view of the above shortcomings, the cleaning team will focus on strengthening the study of professional skills and knowledge in the coming year, and strengthen the service standards of all employees, so that our "personalized service" can develop better and meet the different needs of Party A, and a cleaning team with strong professional performance and warm and thoughtful service will repay Party A's attention to us, so that our big family will continue to prosper and grow.