Summary of Early Education Front Desk Work of Water Education

Summary of Early Education Foreground Work in Water Education: 5 Articles

As a receptionist, it is very helpful to make preparations for the reception, the preparation before the meeting, and the preparation of corporate publicity materials, fruit candy tea, etc. As a receptionist, it is very helpful to write a summary report at the front desk. The following is a summary essay I collected for you about the front desk work of early water education. I hope you like it.

Summary of the work of the front desk of the model essay on water education and early education 1

Time is always fleeting. Working at the front desk for two months, I gained a lot. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work. I have been integrated into our team since the first day of the company. The work of these two months is summarized as follows:

First, the daily work content:

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4, sign for mail, send mail to leaders at all levels;

5. Come early and leave late every day 10 minutes to cooperate with various departments;

6. Receive daily newspapers and mails and hand them over to relevant personnel in time;

7. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

8. Check whether the power supply of the front desk computer is turned off after work.

Studying in practice, trying to adapt to the work, just joining the company, knowing nothing about the company. Through the patient guidance and help of leaders and colleagues, I learned a lot of knowledge in a short time.

Second, the existing problems:

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice:

1. As a receptionist, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, we must first think of the consequences;

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!

Water Education Model Paper 2 Summary of Early Education Foreground Work

This year has passed, and I have been a receptionist for nearly a year before I know it. The contribution of the front desk to the company's development is not as great and direct as that of the company's business, marketing and financial departments, but since the company has set up this position, the leaders definitely think it is necessary to exist.

Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During this year, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now let me sum up this year's work.

First, the daily work of the front desk

1, front desk reception

The receptionist is the first person to show the image of the company. Since I joined the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for unexpected needs in future work. The number of users received is about _ _ _ _.

2. Telephone answering and transferring, fax copying and letter distribution

Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Handling of temporary events

When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, they will call the property manager in time to check the reason and ask the property manager to install the equipment they need to buy. Switch attendance machine fault problems directly contact the merchant for after-sales solution, and telephone lines have problems for help _ _ _ solutions, etc. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1, room, air ticket and birthday cake reservation

When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; Up to now, about _ _ tickets have been reserved. For the leaders or colleagues who need to make a reservation for business trip, I will send a text message or call them to confirm the hotel details after making a reservation; There is also booking birthday cakes for employees. I will confirm the time with the staff the day before the reservation and tell _ _ what I want on my birthday. A total of _ _ birthday cakes were ordered this year.

2. Filing and registration of office assets

The training materials and confirmation letters received from the personnel of the project department are put together in file bags; New books bought in the office will be stamped with _ _ first, and then numbered to facilitate asset management. There are _ _ books in the office now. Other office equipment is also registered in detail, and employees also sign and register according to company regulations when borrowing it.

3. Attendance statistics

Before 25th of each month, attendance details are derived from attendance machine. If you are not clear, you can check with us by email, and then make a statistical summary, which can be sent to _ _ on time.

4. Organize employee activities

Organize employees to go to Agricultural University at 5 pm every Wednesday. Through activities, the team consciousness is improved and the body is well exercised. It's cold recently, and fewer people are willing to go out. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist the marketing department _ _, and work with him to send gifts to customers and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

It is not effective to organize outdoor activities near winter. In the middle, I also discussed with _ _ to provide activities suitable for indoor play, such as chess and checkers, and organize their implementation. But this still can't achieve the effect of outdoor activities, and the solution to this situation is still under consideration.

Verb (abbreviation for verb) Work plan for next year.

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past year, I especially want to thank _ _ for helping me. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!

Water Education Model Paper 3 Summary of Early Education Foreground Work

The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Water Education Model Paper 4 Summary of Early Education Foreground Work

I worked for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the manager and manage the employees.

2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.

3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.

4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and matters needing attention of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.

Water Education Model Paper 5 Summary of Early Education Foreground Work

Through the efforts in the first half of the year, I have successfully completed the work of the hotel housekeeping department. Now let me summarize the work of the hotel housekeeping department in the first half of the year.

I. Training

Complete the study and assessment of two SOP processes every month, organize employees to carry out training in a unified way, and each team leader will strengthen the assessment of team employees, enhance their business skills and improve their quality and professionalism. Group Tea should understand the training and assessment of knowledge, make a training schedule according to the requirements of the department, arrange employees to study according to the progress of the schedule, and then be assessed by the team. Conduct case training early every day to improve employees' ability to solve and deal with problems. Analyze vivid cases of posts to avoid the recurrence of such cases and improve service quality.

Arrange special training for the shortcomings found in the work. The foreman should organize employees to conduct on-site training and guidance for the irregular placement of items found in unannounced visits; In view of the present situation that there are many items left behind for a period of time, the staff are arranged to carry out ward round training to guide the staff to find blind spots that are easy to ignore in ward round. Cross-training of room service and switchboard personnel will be carried out in batches from _ _ _. Through the cross-learning between the employees of the two positions, the professional level and comprehensive quality have been improved, and they are also familiar with the workflow and operational skills of each position, which is convenient for the smooth merger of the two positions in the next stage.

Second, management.

Since the first half of the year, the occupancy rate has been very high, especially in _ _, all the staff have worked overtime to help each other and complete the cleaning and various customer service work. The lack of principals leads to a large responsible area, which affects the quality of management and control. Later, the floor of _ _ was assigned to _ _ company to assist in inspection and control, thus reducing the workload of the foreman. Since the cooperation, the health quality and personalized service have been relatively stable.

In the first half of the year, the overall service quality was relatively stable, the group questionnaires all exceeded the departmental assessment indicators, and the monthly score of the guest transfer was relatively stable, with no ups and downs; Our excellent service can be reflected in confidential letters and online reviews, which have been well received by guests. In particular, the number of online individual customers has increased greatly, which has brought us great pressure and the overall hardware level of the building is insufficient. We have improved the satisfaction of our guests through various personalized services and won a good reputation.

Third, reception services.

Successfully completed the reception work of each Golden Week, all posts cooperated closely and followed up as planned, and completed various assessment indicators, basically realized the "0" complaint of service quality and the "0" occurrence of safety accidents, and accumulated some reception experience in the Golden Week; The opening of the _ _ bullet train has brought us a large number of passengers. Through a period of reception work, this position has worked out the summary and ideas of customer reception for motor trains, which provides guidance for the next stage of work;

_ _ Effective service follow-up. Since the first half of the year, the station has sent several housekeepers to follow up VIP guests and groups, which has gained a good reputation. While doing a good job of reception, the butlers actively promoted the sales products such as room delivery in the hotel, which increased their income; At the same time, actively assist the hotel conference housekeeper to do the work of conference assistant housekeeper and complete the conference reception of each batch. According to different reception work, the basic formation convention should be done in advance and good results have been achieved; Innovate the layout of honeymoon rooms and increase the selling points of hotel products.

Fourth, the team and personnel.

A number of employee care activities, such as employee care plan, SMS blessing, singing birthday songs for birthday employees and giving gifts, have been unanimously recognized by employees and improved employee satisfaction; Organizing many batches of outdoor team activities increases the communication opportunities of employees, relaxes the body and mind while working, and enhances the cohesion of the team.

Hold a monthly quality inspection analysis meeting every month to analyze the problems existing in the post last month and evaluate and reward the work of each team, which has played a certain incentive role; On the basis of team questionnaire assessment, gradually implement the reward and punishment system of foreman KPI assessment, so that the assessment indicators can be decomposed into teams and teams, and the rewards and punishments are clear, which is conducive to achieving the assessment indicators efficiently; According to the career orientation schedule, four employees, two foremen and two receptionists have been trained in the first half of the year.