Hotel Year-end Personal Work Summary 202 1

The year of 202 1 is coming to an end. An objective summary of our work, study and life this year will help us make persistent efforts and create greater glories in 2022. The following is "Hotel Year-end Personal Work Summary 202 1" compiled by me for your reference only. Welcome to reading.

Hotel 202 1 year-end personal work summary (1)202 1 year, I officially joined the hotel administration department. Although the time is not long, after taking over the work, with the correct guidance and careful help of the general manager, my work is gradually on the right track. From unfamiliarity with hotel administration to familiarity and clarity, I not only learned a lot, but also realized a lot. Now I will make a self-summary of this year's work:

I. Personnel aspects

For the recruitment of hotel staff, internal recruitment and external recruitment are combined. External recruitment is carried out through four channels, including using the electronic screen of the hotel to scroll the recruitment information all day, using the inkjet advertisement outside the hotel to recruit all year round, using the network platform to publish the recruitment information on various portals in xx, using the existing network resources of hotel employees to publicize the recruitment, and reserving manpower for the hotel in multiple channels and all directions.

Second, the hotel culture construction

In order to better publicize the hotel and enhance its popularity and reputation, after the Spring Festival, the preparations for the hotel website have been carried out in a planned way, from the rational design and content planning of the whole page to the collection and arrangement of all hotel materials, and the work has been completed and implemented step by step. Finally, the content of the website and the content of the staff column are updated synchronously, which not only shows the cultural construction of the hotel to all employees, but also provides a publishing platform for employees to praise good deeds, which really makes employees accept the same values in a subtle way.

Third, training.

Training is a far-sighted investment. It will not produce immediate benefits like a chef's cooking. This requires continuous efforts. After the Spring Festival, the administrative department began to strengthen the training of hotel staff. The training organized by the administration department is combined with the internal training of various departments. New employees break the traditional training methods and adopt the teaching methods of slides and explanations. The classroom atmosphere is active, the results are obvious, and the employees have a good response. In view of the management problems existing in hotels, the Administration Department collects training materials and regularly organizes hotel managers to attend training courses. Through training, it aims to comprehensively improve the service awareness, service skills and management level of all employees.

Four. archives administration

All kinds of archives of the hotel are valuable resources and wealth of the hotel. With the development of hotel management, the number and types of files are increasing. The administrative department will classify all materials in a unified way, and then subdivide them. Sound paper files will be classified into categories, departments, on-the-job personnel and off-the-job personnel, so that one person can have one bag for easy record search. At the same time, the training materials of various rules and regulations and departments should be synchronized with electronic files, so that the materials will never be lost and permanently archived. In addition, combined with the actual work, some rules and regulations closely related to the work have been established and improved, so that the system can be effectively served in the work.

Verb (abbreviation of verb) employee management

From the aspect of operation and management, combined with the actual situation of the hotel, the administrative department organized formal employees of various departments to sign labor contracts, which effectively safeguarded the legitimate rights and interests of employers and workers and allowed employees to work safely and stably from now on. In terms of ideological management, we will organize a group of seminars for old employees and accommodation employees to further understand the ideological trends of hotel employees, create a good hotel culture and humanistic care, promote communication between managers and employees, and achieve mutual understanding and unity. Care and care for employees, fully mobilize their enthusiasm, initiative and creativity, and enhance the cohesion and combat effectiveness of the hotel.

Over the past year, under the leadership of the company, I have made some achievements, but there is still a certain gap from the requirements of the company. In the new year, I will make persistent efforts to contribute to the hotel.

Year-end Personal Work Summary of Hotel 202 1 (II) One year has passed gradually, and I have been working as a room attendant in xx Hotel for X months. Since 202 1 entered the hotel, I have been taken care of by everyone at work. I really appreciate your help. It was your's enthusiasm and encouragement that made me learn how to do my job well at work and how to better integrate into xx Hotel!

Looking back on my work in the past year, although many aspects are not satisfactory, I have been growing and improving step by step. Now that one year has passed, I am here to sum up my work in the past year. I hope I can learn from it and continue to work hard in the next year! My work is summarized as follows:

First, the teaching before work

As a newcomer, during the initial period of work, I was taken care of by my colleagues, and I was also trained and exercised by my leaders at work.

In the study and training, I work with my predecessors to learn how to finish my work and do my job well. In just x weeks, I tried to follow in the footsteps of my predecessors, asked questions if I didn't understand, strictly demanded my work, didn't be lazy and sloppy in my work, and completed the room arrangement in strict accordance with hotel regulations.

After hard work, I finally got the approval of the leaders and got my own guest room area. But I didn't relax at work. On the contrary, because I was responsible for myself, I was strict with myself and tried my best to finish the work in the shortest time.

Second, improve yourself ideologically.

In my past work, I have been studying hard the core service concept of my work, taking this as the center and constantly improving my service thought. At work, think for customers, look at your work with customers' mentality, and constantly improve your self-requirements.

In the study of ideas, I improved my service consciousness and attitude, and was encouraged by leaders and customers. In my future work, I will keep up with the development of the hotel and constantly update my thoughts.

Third, personal shortcomings.

In this year, my own shortcomings are also very obvious. I'm not familiar with my work and I don't know enough about hotels, so I often can't find a place or people in my work. These have caused many time delays in my work. In the next year's work, I will work harder to understand the hotel and won't make such mistakes again.

The work of the past year will eventually become history, and there are endless roads waiting for me in the future. I will study hard, improve myself and become an excellent room attendant.

Year-end personal work summary of the hotel 202 1 (3) I have been working in the hotel for almost a year. During this year, I grew up every day. My work performance these days tells me that there is nothing wrong with the job I chose as a waiter, at least it is what I want to do. This year, I can grow to this extent, I am personally satisfied, but the leaders have great expectations of me, especially the manager. He thinks I am the most serious waiter he has ever seen in the past two years, and I won't be complacent about it. On the contrary, I think I did this when I first came to the hotel, and I can't be worse in the future. To this end, I made the following summary of the work in this period:

First, strictly abide by the rules and regulations of the hotel

This is not my first job. I have done a lot of work before, so I know exactly what kind of employees leaders want. Employees who are not disciplined can't get a good look from their leaders, so I haven't made a mistake or asked for leave since I worked. This is a very unacceptable thing. Hotel leaders also told me that there are many regulations on the management of employees in our hotel, and there is still a great possibility of mistakes. But in my opinion, as long as we write them down and have stronger self-control, there will be no possibility of violating discipline.

Second, the leadership's work arrangement, unconditional obedience

Hotel is a service industry. As a waiter, I have to understand this. If I still have this doubt when the leader arranges work for me, I may not finish the work when I ask. Even if I doubt that this is feasible, I will wait until the work is finished before asking. Generally speaking, I always obey unconditionally, because it is an important means to ensure work efficiency. I know very well in my heart that leaders are born with the idea of leadership, and as employees, they just need to perform their duties well.

Third, have a clear understanding of your work

What is a waiter, that is, to ensure timely and decent service to the guests who come to the hotel for consumption. When serving, I always put myself in others' shoes. If I were a guest in front of me, what kind of service would he want? Bowing, smiling, polite expressions and so on, I will use them one by one in the process of service, and then after each service, I will start to wonder if there are any steps I can correct in the process of service. If I want to do it, I will do it. I'm not here to fool around.

Hotel is really suitable for my work unit. If nothing happens, I think I will be willing to work in the hotel all the time and develop here. Working here feels very comfortable, not tired, and can also feel the love between colleagues. I believe I can be an excellent employee of the hotel.

Summary of Hotel's Year-end Personal Work 202 1 (4) The front desk is the starting point to show the hotel's image and service. For every guest staying in xx Hotel, the front desk is the first step for them to contact our hotel and the first impression of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to visiting guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, I must do my work carefully. My work in 202 1 is summarized as follows:

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the requirements of the hotel, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the hotel organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the hotel.

Second, strive to create a good foreground environment.

To maintain a good hotel facade image, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that tourists can have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of xx Hotel, I will dedicate my strength to serve the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of the hotel. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the hotel.

In 2022, I will constantly improve my image and improve the quality and efficiency of my work. Have a sense of responsibility and do the following:

1, strive to improve the quality of service, do things quickly, efficiently and without mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

2. Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

3. Strengthen communication with hotel departments. Knowing the development of the hotel and the work content of each department, with these knowledge reserves, on the one hand, you can answer customers' questions in time and transfer calls accurately. On the other hand, I can simply answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the hotel.

Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!