How does the clubhouse entertain guests?

The reception process of the club is the first impression of the guests on the club. The reception in the clubhouse is the reason why guests want to stay. How does the clubhouse receive guests? The following are some of the contents collected by Zhishi Bian Xiao, hoping to help you.

Club reception process

1, the beautician smiled and bowed 90 degrees when the guest came in. Welcome to XX Club. What can I do for you? ?

2. lead the guests to change shoes and ask: May I have your name , please? My name is Wang.

3. lead the guests into the consultation area:? This way, please, please watch the steps or slides carefully! ?

4. Guests enter the consultation area. Consultant:? Hello! Welcome to XX Club! ? Barber:? This is Miss Wang. ? (Introduce the guest to the consultant first):? This is our senior beauty consultant XXX. ? (helping the guest pull out the seat) beautician:? Please sit down! ? (Exiting in front of the guests) The beautician presents herbal tea to the guests with both hands. This is the herbal tea carefully prepared by our club for you. Please enjoy! ? (Exit in front of the guests)

5. Before the start of nursing, the beautician prepares the nursing room (room lighting) in advance. Room temperature debugging. Make the bed. Bath water temperature music. Products. Instrument)

6. The guest arrives at the beautician:? Hello, Miss Wang! ? Consultant:? This is our senior beauty therapist XXX. She will give you the following treatment. I hope you will be satisfied with our service. ? The consultant quit and the beautician led the guests into the room.

7. nursing begins: Miss Wang, our treatment is about to begin. If you need anything in the process, you can tell me at any time. You can close your eyes and have a rest now! ?

8. End of treatment:? Miss Wang, our treatment is over. Would you like to have a rest or have some tea in our leisure area? Have some fruit or snacks. ? If the guest wants to have a rest, leave the room and face the guest (rest 15-20 minutes). If guests go to the leisure area: This way, please? Provide tea and snacks for guests in the leisure area. At this time, the consultant should wait for the guests in the leisure area in advance and communicate with them (to promote sales)

9. When the guest leaves the club, the beautician smiles and bows 90 degrees? Welcome to visit next time, Miss Wang. Goodbye! ? The consultant stood at the door at the same time to say goodbye to the guests.

10, when making an appointment with a guest:? Hello, Miss XX, are you busy? If busy: then I won't bother you. I'll call you later. Goodbye. ? If you are not busy: How have you been recently? There was a promotion in our club recently. I left you a gift specially. Are you free to come this week? After making an appointment, arrange a beautician and a room for the guests. 1 1. Etiquette of answering the phone every day. You should pick up the phone when it rings at most three times. Hello, XX Club, what can I do for you? Please wait a moment! Sorry, she's busy. Please leave your number and I'll ask her to call you back later, okay?

Club reception etiquette

The first is to determine the welcome specifications. Usually follow the principle of equal status, that is, the main welcome and the guest of honor are equal. When it is impossible to be completely equal, they can be flexible, and people with equal status or deputies can come forward. There shouldn't be too many others

The second is to master the time of arrival and departure. Accurately grasp the arrival and departure time of the guests, and inform all the welcoming staff and relevant units at the first time. If there is any change, the relevant personnel shall be informed in time. Greeters should arrive at the meeting place in advance, not too early, not too late or even late. The off-duty personnel should arrive at the off-duty place before the guests leave.

The third is to offer flowers at the right time. There is generally no need to present flowers to meet ordinary guests. Welcome very important guests and offer flowers. Flowers should be used to present flowers, and the bouquets should be neat and bright. Avoid chrysanthemums, azaleas, carnations and yellow flowers. After the main leaders attending the welcoming ceremony shake hands with the guests, flowers are usually presented by children or young women. You can present flowers only to the guests, or you can present flowers to all the guests separately.

Fourth, different guests meet in different ways. For the reception of a large number of guests, you can prepare specific signs in advance so that guests can see clearly from a distance; For the first time, guests who don't know each other should take the initiative to ask and introduce themselves; For familiar guests, there is no need to introduce them, just shake hands and greet them.

The fifth is to leave some time. After the guests arrive at their residence, don't arrange activities immediately, but leave some time for each other before arranging activities.

Etiquette specification for reception service at the front desk of clubhouse

1, image etiquette standard

Polite hospitality and warm service are not enough. Reception staff at the front desk of high-end hotel clubs should also pay attention to their own image etiquette norms. Men's hair should not be too long, greasy and scalp. Ladies' hair should be washed and tied, and exaggerated hair accessories should not be worn. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Facial modification: men should not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light makeup, but not too much rouge and gouache. They should just do a little grooming, brush their eyebrows and apply lipstick and rouge lightly.

Body modification: don't grow nails, ladies can't wear bright nail polish; Take a bath often, don't smell, and don't wear too much perfume.

2, manners and etiquette norms

The receptionist of the senior hotel club is from the senior hotel club; Image spokesperson; Or high-end hotel clubs; Facade; . Therefore, the receptionist is required to sit, stand, walk and walk naturally and maintain a good mental outlook.

The receptionist should pay attention to your standing posture, sitting posture, body language, eyes and smile at work; At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach. Don't make small gestures, cover your mouth when yawning, and don't scratch your nose, dig your ears, pick your teeth and other indecent actions.

Don't show laziness, stand upright, don't shake your body, don't stand against walls and cabinets or squat on the ground, don't tilt your head and don't make faces. Use the right words, don't offend the guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say. Always smile.

3, reception etiquette norms

When the guests come to the counter, they immediately put down the documents they are processing, greet them politely, and show their professional training, competence and ability to serve the guests.

For the guest's consultation, listen carefully before answering. Be patient when answering questions, and apologize if you are not allowed to answer; Excuse me, please wait a moment, I'll ask for you; After asking, give feedback to the guests.