Does hotel online review belong to quality management?

Belong to. Hotel online evaluation belongs to quality management. Hotels should attach great importance to the content of online reviews and arrange special personnel to be responsible for the management of online reviews. In order to make the management work smoothly, it is best for the vice president or general manager to be directly responsible for the management of online reviews. Collect guest opinions through online comments to provide reference for management. Hotel executives are responsible for the management of online reviews, forming a top-down management pressure, which can better promote all departments to pay attention to online reviews and do a good job in service management, and finally improve the online reviews of hotels and create a good reputation.