There are five rags in the hotel room. Are they used for cleaning?

(1) Wet cloth: one tribute bucket (special); The shower area wall, basin and guest room furniture are combined into one; The bathroom floor and the guest room floor are combined into one.

(2) Dry cloth: the room appliances and the bathroom mirror dry rag are combined into one; Disinfect the cup with a dry rag, and clean the outside of the disinfected cup to keep it bright.

2, the hotel room cleaning must be carried out in accordance with the operating procedures, the specific approach is:

(1) Knocking: Push the work car to the door of the room to be cleaned, stand up straight, knock on the door three times with your middle finger, and sign up as a "waiter". Knocking on the door should be moderate, not too light or too heavy, which makes people feel impolite. If there is no answer in the room for three or four seconds, knock three more times and open the door with the key. After opening, push the door open by a third and knock three times (if you find the guest sleeping, you don't have to knock on the door to inform you, you can't enter the house, and close the door gently. If you are disturbed, apologize, exit the room and close the door; If the guest is in the room, ask him politely immediately if he can work and provide the required services.

(2) Pull: When cleaning the room, you must first open the curtains and open the windows. When drawing curtains, check whether the curtains are unhooked or damaged. If the room smells, spray air freshener.

(3) pour: empty the ashtray and trash can. When emptying the ashtray, pay attention to whether the cigarette ends in the ashtray are extinguished to eliminate hidden dangers. Be careful not to pour cigarette butts into the toilet, and pay attention to the handwriting of the guests in the guest room newspaper or other paper.

(4) Withdraw: Take away the used dirty cups, replace or brush them in time, and notify the food and beverage department if there are tableware in the guest room. Remove the sheets, quilts and pillowcases, put them in linen bags and put them back in the room. If the linen is damaged, return it to the warehouse in time.

3, hotel room safety attention details:

(1) Hotel cleaners must block the door with a work car when making a room, so as not to give the bad guys an opportunity to avoid someone taking away guests and hotel property when cleaning the room.

(2) When cleaning the room, remember not to open the doors of multiple rooms at the same time, giving the bad guys a chance to sneak into another room. Even if it is vacant, the hotel will suffer certain financial losses.

(3) If the guest claims that he doesn't have his own room card or key, if he asks the staff to help him open the door, he must verify his identity, for example, let the guest go to the front desk to get his identity certificate, and wait for the room service center or the front desk to inform him to open the door; Or ask the guests to show their ID cards and report them to the front desk for verification.

(4) When cleaning the room, a stranger enters the room. What the staff need to do is: check the guest's key and room card politely to confirm that it is a guest in the room. If there is no such proof, I'm sorry, I need to ask this person out of the room. If this person is arrogant, it proves that there is something wrong with this person and should attract the attention of the hotel.

(5) Don't talk to "strangers". The room status should be kept secret from outsiders, especially the front desk, and any information of the guests should not be revealed to outsiders.

(6) The guest room master card shall be properly kept and carried with you. If it is lost, it should be reported to the superior or the front desk in time. Don't have too many main cards. (Suggestion: The hotel can make a floor card and distribute it to the service personnel on this floor. The floor card can only be used for rooms on this floor, so as to minimize the loss caused by the loss of the room card. )

(7) If suspicious persons are found on the floor, they should come forward to ask, pay attention to each other's behavior at the same time, and inform the foreman in time if there are any suspicious places.