How to write an internship report in the hotel housekeeping department?

1. Tasks and requirements of preparation for the opening of the housekeeping department

The preparation work before the opening of the housekeeping department is mainly to establish the departmental operation system, and make full preparations for the opening and post-opening operations in terms of people, finance and materials, including:

(1) Determining the jurisdiction and responsibility scope of the housekeeping department

Arriving of the housekeeping manager. Then according to the actual situation, determine the jurisdiction area of the housekeeping department and the main responsibility scope of the housekeeping department, and report the specific suggestions and ideas to the general manager in writing. The top management of the hotel will convene relevant departments to discuss and make a decision. In the division of areas and responsibilities, housekeeping managers should proceed from the overall situation and have a good sense of service. According to the requirements of professional division of labor, it is best to manage the cleaning work of hotels under centralized management. This is conducive to the unification of standards, the improvement of efficiency, the reduction of equipment investment, the maintenance of equipment and the management of personnel. The division of responsibilities should be clear, and it is best to determine it in writing.

(2) Designing the organization of the housekeeping department

The organization should be designed scientifically and reasonably, and the manager of the housekeeping department should comprehensively consider various related factors, such as the scale, grade, architectural layout, facilities and equipment, market positioning, business policy and management objectives of the hotel.

(3) Making the list of goods purchase

There are many things before the opening of the hotel, and the purchase of goods is a very energy-consuming work. It is very difficult to complete this task only by the purchasing department, and all operating departments should assist them to complete it together. Both the purchasing department and the housekeeping department should consider the following issues when making the purchasing list of the housekeeping department:

1. The types and quantities of purchased goods are closely related to the characteristics of buildings. For example, the guest room floor usually needs to be equipped with a work car, but for some villa-style buildings, the work car can not play a role; Moreover, the number of some cleaning equipment is directly related to the number of rooms on the floor. For hotels with about 18-2 rooms on each floor, the housekeeping manager needs to decide whether the main cleaning equipment on each floor is one set or two sets. In addition, the configuration of some equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department.

2. Industry standards. The National Tourism Administration has issued the industry standard of "Quality and Equipment Requirements for Room Supplies in Star Hotels", which is the main basis for the housekeeping managers to make the purchase list.

3. The design standard and target market positioning of this hotel. The room manager should make a list according to the actual situation of the hotel, the designed star standard and the national industry standard, and at the same time, according to the positioning of the hotel's target market, consider the demand of the target source market for room supplies.

4. Industry development trend. Room managers should pay close attention to the development trend of the industry, and should have a certain sense of being ahead of the times in the provision of goods, not too traditional and conservative. For example, it is a useful attempt for a hotel to reduce unnecessary guest items in the guest room according to the needs of its guests.

5. Other circumstances. When making the material purchase list, the relevant departments and personnel should also consider other related factors, such as room occupancy rate and hotel funds. The design of the purchase list must be standardized, which usually includes the following columns: department, number, item name, specification, unit, quantity, reference supplier, remarks, etc. In addition, departments need to determine the equipment standards of relevant items while formulating the purchase list.

(4) Assist in purchasing

Although the housekeeping manager does not directly undertake the purchasing task, this work has a great impact on the opening and operation of the housekeeping department. Therefore, the housekeeping manager should pay close attention to and properly participate in the purchasing work. This can not only reduce the burden of the purchasing manager, but also ensure that the purchased goods meet the requirements to a great extent. The housekeeping manager should regularly check the availability of various items against the purchase list, and the frequency of inspection should gradually increase with the approach of opening.

(5) Participate in or be responsible for the design and production of uniforms

It is a common practice in the hotel industry that the housekeeping department participates in the design and production of uniforms, because the housekeeping department is responsible for the washing, storage and replenishment of uniforms, and the housekeeping department managers often have their own unique appreciation ability in the selection of uniforms' styles and fabrics.

(6) compiling the department operation manual

The operation manual is the guidance of the department and the basis for the training and assessment of the staff of the department. Generally speaking, the operation manual can include job responsibilities, working procedures, rules and regulations and operation forms.

(7) Participate in the recruitment and training of employees

Usually, the recruitment and training of employees in the housekeeping department are the responsibility of both the personnel department and the housekeeping department. In the process of employee recruitment, the personnel department initially screens the candidates according to the general requirements of hotel work, while the housekeeping manager is responsible for the good admission. Training is a major task before the opening of the department. The housekeeping manager should work out a practical departmental training plan from the actual situation of the hotel, select and train departmental trainers, guide them to write specific teaching plans, supervise the implementation of the training plans, and ensure that the training work achieves the expected results.

(8) establishing guest room files

before opening, it is of great significance to establish guest room files for future guest room management. The housekeeping department of many hotels neglected this work during this period and lost the opportunity to collect a lot of first-hand information.

(9) Participate in the guest room acceptance

The guest room acceptance is generally attended by the infrastructure department, engineering department, housekeeping department and other departments. Housekeeping department's participation in the acceptance of guest rooms can largely ensure that the quality of guest room decoration meets the standards required by the hotel. Before participating in the acceptance, the housekeeping department should design a room acceptance checklist according to the situation of the hotel and train the personnel of the participating departments accordingly. After acceptance, the department should keep a checklist for follow-up inspection in the future.

(1) Responsible for the infrastructure cleaning of the whole store

Housekeeping department plays an extremely important role in the infrastructure cleaning of the whole store. This department is not only responsible for all the infrastructure cleaning work in the guest room area, but also responsible for the cleaning of the lobby and other related public areas. In addition, it also undertakes to guide the infrastructure cleaning work of other departments. The success of infrastructure cleaning before opening directly affects the protection of hotel products. Many hotels have left permanent regrets because of their neglect of this work. Before the opening of the hotel, the housekeeping department should work with the top management of the hotel and relevant responsible departments to determine the infrastructure cleaning plan of each department, and then the PA team of the housekeeping department will train the employees of each department on cleaning knowledge and skills, equip each department with the necessary appliances and detergents, and inspect and guide the cleaning process.

(11) simulated operation of the department

After all the preparations are basically in place, the housekeeping department can carry out simulated operation of the department. This is not only a test of preparatory work, but also a solid foundation for formal operation.