Traditional Culture Encyclopedia - Hotel franchise - What should I do if the hotel guest escapes?
What should I do if the hotel guest escapes?
First, it is no wonder that Miao people fled the world after bathing. Some people even want to leave the bath center secretly after enjoying a day's service. Fortunately, the store found this wonderful guest in time and stopped him.
It is understood that this male guest surnamed Chen came to the bath center at 9 o'clock the night before. After enjoying massage and bath service in the bath center, he sneaked out of the room at 5: 00 in the morning and climbed all the way to the hall. Finally, he was stopped by the staff at the gate.
And Chen Mou actually only spent 500 yuan that night. He will crawl away from the order for a mere 500 yuan. Not only did the store not expect it, but everyone certainly couldn't understand it.
Second, evasion is not uncommon. It may be rare for guests like Chen Mou to evade orders, but there are many examples of evading orders. How to correctly handle the situation of customers escaping from orders is also one of the abilities that stores need to master.
When a guest evades the check-out, as a store owner, he should stop it first. Don't be too sharp at first when you stop the guests from escaping. Sometimes some guests don't want to avoid paying the bill, but just forget to pay the bill. At this time, with a little reminder, he will take the initiative to pay the bill.
If the guest is still unwilling to pay the bill after being reminded, the store can be tough. You can show the guest's consumption receipt, explain every consumption detail to the guest, and tell him that the store's small profit is not big, and his consumption is very important to the store. I hope he can understand and gently warn him that if he insists on evading the bill, there will be legal consequences to bear.
If the above two methods have been tried and the guest still refuses to pay the bill, then he can only call the police. Any consumption needs to pay the bill, which is protected by law. As long as there is no problem in the store, you can protect your own interests by legal means.
If the guest's attitude is too bad, the store can also publish the guest's wrong behavior on the Internet, so that he can accept public criticism.
Do you know any other ways to deal with guest evasion? Please leave a message in the comments section below to discuss.
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