What do hoteliers do? urgent

Operator is expressed as operator in English, and belongs to the foreground and backstage post. In short, it has the following responsibilities:

1, accurately and quickly transfer the internal and external calls of hotel guests and relevant departments, and keep the lines open.

2. Provide telephone wake-up service and ensure its accurate completion.

3. Provide customer service information and answer customers' simple inquiries.

4, familiar with the fire and special circumstances handling procedures, and can operate calmly. (This is very important)

I don't know the answer. Do you know the hotelier?