How does the restaurant foreman hold a pre-shift meeting?

The following information is reproduced for reference

Holding a pre-shift meeting is an essential part of our hotel management work and is a very important link. It is related to all aspects of our work. Therefore, insisting on holding a good pre-shift meeting can make our daily management work more detailed and comprehensive, improve the management level and management quality, and is the basic guarantee for doing a good job in all departments of the franchise store.

The purpose of the pre-shift meeting is to better convey management information, strengthen communication among personnel, enhance the cohesion and centripetal force of each team, improve work quality and efficiency, and enable each employee to work hard every day. Be able to work easily and efficiently, work happily, and eventually gradually achieve the state of happily "enjoying life at work".

The convening of the pre-shift meeting marks the beginning of the day/shift work, reminding each employee that they have entered the workplace, and their appearance, language, actions and operations must meet the requirements of the hotel and position.

1. Four aspects to pay attention to to ensure the quality of the pre-class meeting.

1. Preparation before the meeting:

1-1. Prepare a special record book for the pre-class meeting;

1-2. Write down what you want to say It is better to outline, prepare a draft, and prepare a short story or case, which will make the pre-class meeting lively and lively;

1-3. Criticize employees must be well-founded and well-founded Do a good job in the ideological work of the employees involved before the meeting;

2. Implement during the meeting:

2-1. Superior requirements, rules, regulations, and instructions should be truthfully conveyed, and the implementation requirements and Standards must be explained clearly, thoroughly and concretely so that every employee can clearly grasp them.

2-2. Correct problems that arise during work in a timely manner, analyze the causes of problems, propose solutions and improvement measures, and resolutely implement them.

2-3. Treat employees equally, and evaluate work appropriately, not individuals. Focus on praise and affirmation. When making criticism, you should first affirm the achievements and then point out the shortcomings. From the perspective of helping employees, you can use praise to imply criticism. We should not only dare to speak out, but also leave room for correction when we make mistakes.

3. Post-meeting minutes:

3-1. Analyze and evaluate the meeting situation.

3-2. The person in charge of the shift on the day will prepare the "Pre-shift Meeting Minutes" to prepare for inspection by the hotel or department at any time.

3-3. All personnel who are not on duty and who did not participate in the pre-shift meeting on that day must carefully read the "Pre-shift Meeting Minutes" and

sign for confirmation.

4. Implementation after the meeting:

4-1. Check the implementation of the work assigned on duty that day and strictly monitor it. The assigned work must be implemented.

4-2. Pay attention to the complacency of employees who have been praised.

4-3. Pay attention to the improvement of employees who have been criticized, and praise and encourage them in a timely manner. It is more effective to criticize some employees after the meeting.

4-4. Check the implementation of the work assigned in the pre-class meeting, keep records, and discuss it in future team meetings. Things mentioned must be implemented.

2. The form and content of the pre-shift meeting:

1. Moderator preparation: Each member of the team takes turns, and each employee takes turns hosting the pre-shift meeting and " One lesson a day” preparation.

2. Host preparation time: 10 minutes before getting off work in the afternoon of the previous working day.

3. Pre-shift meeting time: 15~25 minutes.

4. Participants: all personnel on duty that day.

5. Theme of the pre-class meeting:

5-1. One study per day (time: 5 minutes)

5-2. Yesterday’s memory ( Time: 3 minutes)

5-3. Summarize yesterday, forget yesterday, and start today (time: 5 minutes)

5-4. Today’s key tasks (time: 5 minutes)< /p>

5-5. One minute of gratitude (time: 1 minute)

5-6. Dance (time: 3 minutes)

5-7. Shouting Slogans, high fives/handshakes (time: 1 minute)

5-8, disbanded.

3. Contents and specific implementation steps of the pre-shift meeting:

1. Form a team, check appearance and organize attire.

1-1. Check whether the appearance, behavior, etc. meet the requirements of the hotel and the position. If any non-compliance is found, correct it immediately. There must be inspection and comment.

1-2. Check the implementation of the "Employee Code of Conduct" and emphasize smiles, greetings and attention.

1-3. Adjust employees' emotions so that they can devote themselves to the work of the day in the best mental state. Pay attention to the mental state of employees and adjust their emotions so that they can devote themselves to work with full energy.

Checking employees’ appearance, appearance, clothing and mental outlook is the first procedure. Scattered teams and messy clothing affect morale. At this time, the whole team should have a loud, sonorous and powerful voice. The employees gathered their emotions, held their heads high and showed a positive mental state.

The formation arrangement can be diverse, depending on the situation. It can be arranged in rows, in two rows on the left and right, in two rows facing each other, or in a circle if the number of people is small. Ranking or arrangement makes it easier for superiors to convey information to subordinates and build morale. Face-to-face formations and circles are more conducive to discussion and communication.

2. Click here.

2-1 Purpose: Check attendance and keep attendance records.

2-2 Implementation methods and requirements: The person who was clicked steps out of the line with his left foot, and his hands hang down naturally to establish an upright posture. The loud voice returned: Hello! Then return to the team, put your right hand on top and left hand on the bottom in front of your abdomen, assuming a standing posture.

3. "One lesson every day"

3-1. Purpose:

① To enable everyone in the team to have a relaxed state of mind before going to work and create a Good working atmosphere;

② Stimulate enthusiasm for learning, I have learned something before I officially go to work - I have made progress again, I have improved again, and my self-confidence has increased;

< p>③ Exercise team members’ language expression skills.

3-2. Learning content:

A meaningful sentence, current affairs of the country, common sense of economics or common sense of life, or a 5-minute speech; (make up the specific content yourself)

3-3. Implementation methods and requirements: rotation system, ten minutes before get off work on the previous working day, the designated person will prepare the content of "one lesson per day" for each day.

Time is controlled within 5 minutes.

4. "Yesterday's Memories"

4-1. Purpose:

① Enhance the interaction between team members and actively share successful experiences and work progress experience;

② Make everyone have the courage to recognize their own shortcomings or mistakes and take responsibility;

4-2. Content: Tell the team how they felt about the previous working day Experience the most profound thing, share your own success

Experiences, and bravely speak out the mistakes and lessons learned at work and the determination to correct them.

4-3. Implementation methods and requirements: It should be completed by a person randomly designated by the host of the pre-shift meeting on the day/shift, preferably a team member.

Members recommend themselves and state the previous working day. The time should be limited to less than 3 minutes.

5. "Summary yesterday, forget yesterday, start today"

5-1. Purpose:

① "Summary yesterday" aims to make other team members Understand the progress of your work, supervise yourself, and overcome your laziness and inertia;

② "Forget Yesterday" aims to help you overcome your complacency and make you always have the ability to challenge. ;

③ "Start Today" aims to cultivate the planning of the work of all team members;

④ Exercise the language expression ability of team members.

5-2. Content:

① "Summary yesterday" - that is, summarize and explain the completed and unfinished work of the previous working day to all team members ;

② "Forget yesterday" - forget the work that you have successfully completed, prepare to meet new challenges, and start the next work;

③ "Start today" - for Make a rough plan for the day's work, and clarify work ideas and work priorities;

5-3. Implementation methods and requirements: Implement the method of everyone taking turns to speak in turn, mainly briefly describing their work on the previous working day< /p>

Completion status of key tasks and key tasks that need to be completed that day;

6. “Today’s key tasks”

6-1. Purpose: Let each employee Clearly understand the work content of the day, clarify work ideas, and distinguish work priorities, related matters and quality requirements. Set your own goals for the day's work to make the work purposeful, planned and achievable, improve work efficiency and enhance the self-confidence of team members.

6-2. Implementation content and requirements:

① A brief description by the manager and department head of each member of the team who spoke about "summarizing yesterday, forgetting yesterday, and starting today" Sort out and summarize the work progress and work priorities, arrange other temporary work, put forward requirements for the work, and recommend appropriate encouragement to team members to enhance team cohesion and team members' self-confidence.

② Convey hotel policies, department instructions and various information (hotel policies, department work instructions, work tasks, requirements and standards, personnel changes, business information, promotional activities, etc.) , in the process of transmitting information, it must be timely, accurate, and without reservation, so that employees can clearly understand it.

③ Briefly describe the recent or previous work situation, arrange the work for the day, order information, emphasize key points and special matters, and ask for a retelling.

A. Inform the pending issues left over from the previous day, and require the succeeding employees to do their jobs well according to the requirements and procedures without delay; emphasize the matters left over and assigned by the previous shift, arrange for dedicated personnel to implement them in detail, and There needs to be a reply.

B. Announce the ordering information of the day/shift and the relevant information of the ordering guests. The responsibility lies with the person. And ask relevant employees to repeat it to check their understanding;

C. Announce important service information and important reception tasks on the day/shift, pay attention to various information of VIP guests, and understand the habits, hobbies and special features of VIP guests. The requirements are emphasized so that each employee can have an in-depth understanding and assign responsibilities to each person.

④ Conduct short and special training on targeted business for employees. The training precautions are:

A. Conduct brief training based on work changes, based on plans or for the near future and Analyze the problems that occurred in the previous shift and the changes in customer needs, and explain the methods and techniques for handling them;

B. The training should be based on sudden problems, problems that need timely reminders, and emphasized but Mainly focus on problems that have arisen, problems that need to be improved, and service skills;

C. Analyze problems that have occurred in recent work, and find out the causes for training, which often occur easily Issues should be reminded at any time;

D. Timely notify employees of cases of successful reception of important guests to stimulate employees' sense of corporate honor. Give examples of good work, and praise outstanding employees by name;

E. The content of the training should be specific, the time should be short, and the effect should be outstanding.

⑤ Comment on work, evaluate employees, and conduct business analysis.

A. Comment on work, evaluate employees, conduct business analysis, and pay attention to methods. Criticism is inevitable for work mistakes, and the effect will be better if the method is more tactful. Smile and tell him what you have done wrong, and he will accept it with a smile

B. Analyze the problems that arise at work and formulate methods and measures for improvement.

C. Promptly praise employees with outstanding performance and encourage employees to devote themselves to work better.

D. Promptly correct employees who have problems, put forward improvement requirements, pay attention to the methods of work evaluation, and do not deal with the problem but the person.

⑥ Arrange the work content for the day.

A. Focus on the important activities of the day or the work that must be done first, prioritize and make arrangements for the day's work.

B. Arrange the work schedule for the day, clarify the division of labor, and emphasize quality requirements.

C. Let each employee clearly understand their work content, work priorities, related matters and quality requirements on that day.

7. "One Minute of Gratitude"

7-1. Purpose: Face work and life with a grateful heart

7-2. Specific content and measures: Use your favorite method, or close your eyes tightly, or stare, think about your parents, think about the person you miss most, and then think about our hard work What will the most important "she" in your life bring to you and what can she do for your parents?

8. Dance

Purpose: To enliven the atmosphere and enhance morale at the pre-class meeting.

9. Shouting slogans, "shake hands and high-fives"

Starting from the host of the pre-shift meeting that day/shift, everyone shouted the slogan of the store together, and the participants and those around them People high five/shake hands, encourage each other, and say to themselves and others: Come on.

10. Dismissal

11. Record of the pre-class meeting

The main points recorded in the pre-class meeting are the theme of "One Learning Every Day" and "Key Points of Today's Work" , other interactive content should be practical.

No need for cumbersome records. The recorder should be the host of the pre-class meeting on that day.

The pre-class meeting may seem like a small problem, but if it really functions, There will be endless benefits. Managers of each franchise store are requested to pay attention to the daily pre-shift meeting with employees. Managers at all levels of franchise stores must be familiar with the above content and be able to apply it to actual work.

Because front-line employees desperately want to be understood and respected for their roles and positioning, so that they have a sense of "home". A happy pre-class meeting can not only concentrate the mind and make the mood happy, but also make the relationship between colleagues more harmonious.

The pre-shift meeting is also a medium to spread the corporate culture of Dezhuang. It can cultivate good habits and behavioral concepts. Through the pre-shift meeting, work education, work ethics and work habits can be promoted and continuously promoted. Improvements will inevitably yield results, thereby improving the quality of the entire hotel staff.

Through morning meetings, tracking and management can also be implemented. Abnormal quality of hotel products can be reviewed, analyzed and corrected. Past work can be reviewed, experience summed up and deficiencies corrected. At the same time, through pre-shift meetings, work arrangements, guest responses, and superior instructions can be communicated, so that employees can have a clearer understanding of the entire hotel's policies, market operations, and their own work directions, thereby improving work efficiency. Pre-shift meetings can cultivate the authority, image, style and temperament of managers, provide managers with a good training environment, and are important media and bridges for stimulating department atmosphere and providing good communication.