Traditional Culture Encyclopedia - Hotel franchise - Ten practical training contents
Ten practical training contents
1. The training content is complete.
In order to improve the professional quality and skills of secretarial students, our college began to hold office automation training on June 8, XX, which further improved the secretarial staff's understanding of the basic knowledge of office automation and the operation of various modern office automation equipment. The skills and knowledge acquired in this training will be beneficial to our future employment and better integration into society. In my opinion, this training is a short-term operation, which allows us to understand the operation of various modern office automation equipment in order to make full use of it in future social practice. Training objectives and main tasks
Through the training of office automation series, we can further improve the information literacy of our junior college students, as well as our skills and application ability in office affairs. In order to meet the needs of society, this training requires us to be familiar with the relevant knowledge of office automation, master the operation of relevant office automation software and equipment, and improve the basic skills of applying modern management tools.
Main contents of practical training
Including the common functions of office automation software such as word, excel and powerpoint, as well as the correct operation and troubleshooting of various modern office automation equipment. Train their personal operation proficiency, such as making resumes with word and excel, actually operating office automation equipment, and solving some faults in operation. Through this training, we have mastered the relevant knowledge of office and office automation equipment operation, thus further improving our practical ability. Its main contents can also be divided into the following points:
1, familiar with the common functions of office automation software such as word, excel and powerpoint, and have the ability to realize office automation.
2. Understand how to improve the virus protection ability of office computers.
3, master the correct operation of modern office automation equipment.
4. Understand some troubleshooting methods in the operation of modern office automation equipment.
Starting from 65438+ 10/8, the students in our class began to organize skills training at the designated place on time. The training time is 8: 30 am-11:30 am and 1: 30-4: 30 pm every day this week. There is a special tutor to give us professional guidance during class. If our classmates have any questions in class or training, the teacher will answer them for us. This way of learning helps us to better understand the operation of office automation and make this training not boring.
Through this skill training, we have gained a lot of professional knowledge, and have a certain understanding of the operation of various office automation equipment and the troubleshooting of common faults in operation. For example:
printer
Operation:
① Connect the printer and install the toner cartridge ② Install the driver ③ Load paper ④ Print common failure causes:
① No paper feeding: the paper is placed outside the paper feeder.
2 paper jam: the paper is wet; The paper is placed obliquely; Uneven paper placement; The fixing membrane is abnormal.
③ After selecting the "print" command in the software, the printer did not respond: the switch was not turned on; The data cable is not connected to the computer; The connection is not normal; The printer or fax machine is not working properly.
④ The error indicator is always on: the inkjet printer has no ink; Paper jam; There is no paper or the cover of the toner cartridge is not covered properly.
5 printers often eat multiple sheets of paper: the paper is wet; Paper jam; Abnormal fixing membrane; Use brand-new paper, which is denser.
scanner
Operation: ① Connect the scanner ② Install the driver and scanning software ③ Place the manuscript ④ Open the scanning software to scan the manuscript.
Causes of common faults:
① The computer can't find the scanner: the power cord and usb are not connected properly; The scanning software or driver is not installed correctly; The scanner is not properly connected to the computer software.
(2) There are many errors after scanning the image or recognition: the file is not placed in the center of the glass panel; The cover plate is not covered properly or the paper is inclined, which makes the incident light large; Low resolution
duplicator
Operation: ① Start the machine, ② Place the original, ③ Adjust the magnification of the copier, ④ Select the density of the copier, ⑥ Select the paper size, ⑥ Set the number of copies, and ⑥ Copy (tentative).
Causes of common faults:
① Paper jam: the paper is wet; The paper is placed obliquely; Uneven paper placement; Abnormal fixing membrane; high-temperature
② The copier does not start: the power supply is not connected properly; The switch on the operation panel is not turned on; The settings on the operation panel are incorrect.
③ Unclear copying: poor shading; There are foreign bodies on the glass surface; The paper is not attached to the glass plate; Underdevelopment; Inferior paper (wet, etc.) ) ...
Although the training time was short, we learned a lot. We know that training is actually a test of everyone's comprehensive ability. If you want to do things well, you must have some practical ability. Of course, the accumulation of certain knowledge is essential. And everything the teacher said benefited us a lot!
In today's society, our country is developing at lightning speed. As college students in the new era, especially an ordinary junior college student, the skills we should master should be more skilled and exquisite! Only in this way can we not be eliminated and ignored, and we can occupy a place in the future.
2. The training content of Daquanpian II
In training, I strictly follow the training procedure. As a fledgling college student, I will not relax my demands on myself. I will treat my future tasks with my initial enthusiasm for learning. In this training, I often feel very painful and tired, but I am happy in pain and interesting in fatigue. I am also very active and serious. The content of this training is mainly mechanical maintenance, but I have benefited a lot and felt a lot. What I feel most is the following: Practical training is a test of individual comprehensive ability. In order to complete the work well, in addition to the profound knowledge of office, you also need certain hands-on ability, operation ability, ability to deal with sudden failures, and you can also skillfully operate commonly used office software. As employees, while needing strong expressive force, they should also be good at guiding their own thinking and adjusting the atmosphere of communication with others. In addition, strong adaptability, strong organizational and management skills and strong perseverance.
Secondly, in this training, I deeply accumulated the importance of knowledge. As the saying goes, to give students a bowl of water, you must have a bucket of water. I am deeply touched by this sentence. I used to think that office was easy to operate, but when the master asked me to complete the statistics and records of a product, I was at a loss, which was completely different from what I usually learned in the computer classroom, which also made me feel ashamed. In the past, I thought it had nothing to do with experts to learn these things well, so my job was not to major, but to examine our comprehensive knowledge level. This training has enhanced my confidence and courage in graduation and employment.
3. The training content of Daquanpian III
Xx week's locksmith training is over. Although we are very tired in training, we are very happy, because we have learned a lot of useful things and exercised our practical ability. Although the training period is only two weeks, it is only a small part of our three-year college life, but it is a very important part. It's hard for us to forget. After all, it is a real experience of society and life. To carry out locksmith training, safety issues must be put in the first place. Through the master's explanation, we learned about the dangerous operation actions that students are easy to make in training. For example, fooling around in the workshop, operating the machine tool without the permission of the master, incorrect operation method and posture, and so on. An unintentional action or a small negligence may lead to mechanical accidents or even personal safety accidents.
Through this locksmith training, I learned the basic knowledge and operation methods of metalworking. Mainly learned the following knowledge: the basic types of metal processing are fitter, lathe worker, casting welder and so on.
In the training of locksmiths, we know that the main contents of locksmiths are scraping, drilling, tapping, sawing, filing, assembling and marking; Understand the structure, classification, selection, filing posture, filing method and quality inspection of archives. First of all, we must get the right gear. It is the key to keep the file moving in a straight line when filing the plane. There are two kinds of filing force: horizontal thrust and vertical pressure. When pushing the file forward, the front hand pressure gradually decreases, and then it decreases when pushing the file to the middle position, and the pressure on both hands is the same. When pushing the file forward, the front hand pressure gradually decreases and then increases. No pressure is applied when the file is returned. This will make it easier for us to file. At the same time, I also know that the locksmith's safety technology is: 1, and the bench should be placed in a place where the work is convenient and the light is suitable; Drilling rigs and grinding wheels should generally be placed on the edge of the site to ensure safety. 2, the use of machine tools, tools (such as drilling machine, grinding wheel, hand drill, etc. ), should be checked regularly, found damaged shall not be used, need to repair the rear can use. 3. When the vise clamps the tool, it is not allowed to use a hammer to beat the handle or steel pipe of the vise to exert clamping force.
4. The training content is complete.
Through this training, I have gained a lot. On the one hand, I have learned a lot of professional knowledge and knowledge application that I have never learned before, on the other hand, I have improved my ability to do projects. This training is a further exercise of my ability and a test. Many gains from it are also very precious and meaningful. Training is a good opportunity for me to apply the theoretical knowledge in the book to practice. When I was studying, I lamented that the content of the study was difficult to understand. Now that I think about it, it's actually not difficult. Understanding is very important. In this training, I have exercised my other abilities and improved my comprehensive quality.
First of all, it exercises my ability to do projects and improves my ability to think independently and operate by myself. In the course of my work, I reviewed what I had learned before and mastered the technology of applying knowledge.
Secondly, the project assignments in the training also make me more team spirit.
First, continue to study and improve theoretical accomplishment. In the information age, learning is the driving force to constantly absorb new information and gain career progress. As young students, learning should be an important way to keep their enthusiasm for work. After entering the workplace, actively respond to the demands of the workplace, constantly learn theory, business knowledge and social knowledge in combination with the actual work, arm your mind with advanced theories, enhance your ability with excellent business knowledge, and broaden your horizons with extensive social knowledge.
Second, practice hard and consciously change roles. Only by putting theory into practice can the value of theory itself be realized, and only by putting theory into practice can theory be tested. Similarly, people's value is realized through practical activities, and only through practice can people's quality be exercised and their will be expressed. We must experience it in real work and life and consciously change this role.
5. The training content is complete.
This professional training department is the food and beverage department. The catering department is an important department of the hotel and one of the important departments of the hotel's economic income source, which plays a decisive role in the operating profit of the whole hotel. The service quality of catering directly affects the sales of catering department. fundamental principle
(1) Welcome guests. Welcome is an extremely important part. When guests enter the restaurant, the first thing they see is the usher, who represents the facade of the restaurant and is the first impression of the guests. Keep good manners when welcoming guests and ensure that the work clothes are clean and tidy. When facing the guests, smile, take the initiative to say hello to the guests, put your fingers together and palms up on the left hand side of the guests, guide them to walk two or three steps away and take them to their seats.
(2) Set the stage. Setting the table in a hotel is a very skillful job. Setting the table is to put all kinds of tableware on the dining table as required, which is an important content in restaurant catering work. It is a technology, and the display quality directly affects the service quality and the appearance of the restaurant. First, lay the tablecloth, set the seats, and put the tableware, wine utensils, table supplies and flowers clockwise according to the dining table. Make the dining table elegant and reasonable in design and orderly in behavior, in line with traditional habits. Small tableware is complete, neat and consistent, artistic, symmetrical in pattern and distance, and convenient to use.
(3) Folding cloth. Mouth cloth flowers play a finishing touch in setting the stage. Vivid and beautiful oral cloth flowers can set off the exquisiteness and beauty of the dining table. Each kind of cloth flower represents a different meaning. Oral cloth flowers can be divided into two categories: disk flowers and cup flowers. According to the folded graphics, there are flowers, birds, fish and so on. Mouth cloth flowers should be clean and tidy.
(4) pass the food. The delivery man is mainly responsible for delivering food at different stalls in the restaurant. Ensure the correct serving, be familiar with the characteristics, production principles and ingredients of hotel dishes, memorize the hotel room number and table number, be responsible for ordering accurately, and deliver it to the waiter quickly according to the serving procedure, so as to be light, fast and stable, without disputes with guests, and take the lead in etiquette. Please keep your word. Do six things well: temperature is not bad enough, hygiene is not bad enough, quantity is not bad enough, shape is not bad enough, color is not bad enough, ingredients are not bad enough, and the quality of dishes is strictly controlled.
(5) serving. When serving, the most important and important part of customer service is to choose the right serving position. Generally, the dishes are served on the right side of the vice-president or in a more spacious position. It is forbidden to serve food everywhere, especially for the elderly, children and owners. Before serving, remind the guests that' hello sir/madam is bothering you to serve you' and adjust the serving posture. When serving the first course, go up to the left side of the ordinary spoon and gently turn it between the host and the guest (let the guest taste it first). Take a step back. Behind your left hand, your right hand gently points to this dish and clearly says the name of this dish. Note that when rotating the turntable, the dishes at the lower edge of the turntable should not be decorated toward the guests (toward the center). Generally speaking, Chinese food should be served in the order of cold before hot, light after thick, expensive after salty, sweet after zero, dried before soup, and dessert first.
(6) Withdraw from Taiwan Province. Withdrawing Taiwan is the end of the work after seeing the guests off. When the tableware is removed, the items in the tray should be sorted and placed neatly. After the tableware is removed, clean the dirty countertop, clean the turntable, take down the cleaned glass turntable and put it on the wall inside the round table. Pay attention to handle it carefully and hold it steady. Take out a clean, ironed and undamaged tablecloth of the right size from the side cabinet and re-lay it. Align the seats, that is, the main position and the auxiliary position are on the same line, the distance between other seats is equal, and the edge of the seat is just in the corner and hanging tablecloth. Set the table again next time to receive guests.
6. The training content is complete.
1, basic knowledge requirements: (1) Use of AutoCAD basic drawing commands and my commands;
(2)AutoCAD layer setting and dimensioning;
(3)AutoCAD drawing printing settings and skills;
(The basic steps and methods of drawing part drawings by AutoCAD;
(5) Assemble the assembly drawing with AutoCAD according to the part drawing, and mark the serial number, parts list, etc.
(6) According to the assembly drawing, use AutoCAD to decompose and draw the part drawing;
2. Basic skill requirements:
(1) Mastering drawing parts with AutoCAD;
(2) Master the assembly drawing according to the part drawing;
(3) Master the drawing of parts according to the assembly drawing.
7. The training content is complete.
This course design enables us to better understand the theoretical knowledge in class and improve our interest in the course of digital electronic technology. Know more about the working principle of electronic components, such as 7448. At the same time, I found that I didn't know enough about autologarithmic electricity and electronic design software. Secondly, in this design process, we often use an electronic design software, such as Proteus, protel and so on. So I am more familiar with the use of software, and at the same time I have further improved the electronic design and drawing operation of the computer. I realize that every step of digital design should be careful, because mistakes in any step will lead to mistakes in the following links. For example, when drawing SCH circuits in protel, we must be careful to ensure that all of them are correct, otherwise any error will lead to an error, and it will be irreparable after it is made into a real object. In the design, the parameters such as pad size, line size and line spacing should be set well, because it is related to the next physical welding.
8. The training content is complete.
My training started with a department. First of all, the content of learning is policy entry, that is, through a professional electronic insurance system, the specific information of the insured and the insured vehicle is entered into the auto insurance information database to generate insurance documents. This is a job that requires both accuracy and speed. Due to the heavy workload of auto insurance, many customers apply for renewal every day. The information of the insurance policy should be entered as soon as possible to reduce the waiting time of customers, and the information entered should be accurate to avoid wasting time and energy because the underwriting fails. In the process of learning, I found it difficult to operate the auto insurance system and master various information input skills, such as how to quickly and accurately input information about vehicle type, tonnage, passenger capacity, frame number, engine number and so on without conflict. I practice repeatedly during my lunch break and remember the information codes commonly used in my daily work. For example, the insurance channel, the relationship between the vehicle and the insured, insurance clauses, vehicle type, license plate color, body color and other information are represented by corresponding Arabic numerals or English codes. After I was able to enter the insurance policy independently, I started to work as a ticket drawer at the counter. With the progress of my work, I gradually feel that I still need to learn a lot, such as the conditions of various insurances, the criteria for determining the amount of insurance, and the floating rules of various insurance rates. Although I learned this knowledge in class, I immediately applied it to practice, especially when explaining these terms to customers. I still feel that I have not mastered this knowledge thoroughly before, which makes me deeply understand the gap between theory and practice. The second job of the billing department is to keep, distribute and sort out the insurance policies, and understand the rules for keeping the insurance policies. The time and number of policy recipients and recipients must be recorded in a special book, and the number should be checked with the policy issuing department of the superior company at any time. The work of sorting out insurance policies requires great patience. The policy number and the name of the insured of each policy should be registered in the catalogue, and the invalid policy should be stamped with the invalid seal. Every 50 policies should be made into a book, and every 100 policy should be put into a file box. Finally, the lid of the file box should be filled in carefully. If the insurance policy is lost, it must be strictly in accordance with the management regulations: if the insurance policy is blank or the invoice is lost, the agency must report it to the entrusting company within 24 hours from the date of discovery and provide a written explanation. Within 48 hours, the company and the entrusting company declare this document invalid through public media, and the consequences and legal responsibilities arising from the loss of blank insurance policies and invoices shall be borne by the responsible party who lost the document. Knowing these strict rules, I dare not be careless in my work any more. Under the guidance of other colleagues, I mastered the work of policy management, which not only ensured "zero mistakes", but also continuously improved the work efficiency, leaving a good impression on everyone in the new work unit. With the encouragement and help of the unit leaders and colleagues, I also used my spare time to learn the use of office tools such as fax machines and printers, as well as the use of PICC P&C insurance internal office system.
After completing the training of the billing department, I also know something about the work of the claims department. First of all, I followed the company's master in charge of damage assessment to understand the workflow of damage assessment for vehicles in danger. After receiving the dispatch from the company's dispatching company, the loss-determining personnel will go to the 4S shop to check the loss of the vehicles in danger according to the instructions, negotiate the maintenance plan with the maintenance personnel of the 4S shop, take photos of the damaged parts, and then compare the maintenance quotation of the 4S shop with the price of PICC P&C claims system to finally determine the loss amount. Next, I began to study the work of adjustment, which is closely related to the knowledge I learned in class. The key to this work is to check whether the relevant claim documents are complete, whether the accident situation is consistent with the survey description, that is, whether there is suspicion of fraud and insurance fraud, and whether the loss belongs to insurance liability. If the check is correct, you can use the auto insurance claim system to automatically generate the amount to be paid. After that, the automatically generated amount should be adjusted under special circumstances.
In the case of high deductible and refusal to pay compensation, the claimant will also notify the insured by telephone, and notify the financial department to pay compensation after the company and the insured have no objection to the payment. I used to think that only the marketing staff and billing staff of insurance companies needed to deal with customers, and the claims department was the "behind-the-scenes" department. However, this training experience changed my original idea that the communication between the adjuster and the customer is very important. In the process of collecting documents, because the insured does not know much about the insurance claim procedure, the insurance company's request for collecting claim documents may be regarded as an act of deliberately making things difficult for consumers, thus generating resentment. There are also some insured who insult the adjuster after learning that they have been refused compensation, and ignore the reasonable explanation of the adjuster. To be a qualified adjuster, you should not only have excellent professional knowledge, but also have great patience and endurance. Only in this way can you resolve the bad feelings of customers, gain their understanding and cooperation, and ensure the smooth work of insurance companies.
In the marketing department, I mainly understand the agent system of auto insurance sales. Through the study of the agent contract of the salesman, I have deepened the rights and obligations of the agent and the principal I have studied before, and have a more intuitive and in-depth understanding of the relevant terms of the guarantor. In the process of communication between the 4S shop and the company's agents, I also learned about the income and scale of the agents, the main issues that customers care about and so on. In the telephone auto insurance publicity campaign of PICC P&C Insurance, my colleagues and I took to the streets, distributed leaflets to passers-by, publicized the company's preferential auto insurance policies, and answered your questions about telephone auto insurance sales.
Finally, I studied the main contents of financial work in the sales department of insurance company in the finance department, helping financial personnel to paste original documents and bind accounting vouchers. Understand the style and content of the log. During the break, I also studied the relevant knowledge of PICC P&C accounting system and financial statements under the guidance of the teacher in the finance department.
Just two months of training gave me the opportunity to apply the theoretical knowledge of insurance to practical work and let me know the importance of personal practice. And keep thinking in practice, so that practice can in turn improve your theoretical understanding.
9. The training content is complete.
For us normal students, teaching practice is an indispensable practical activity when we graduate, so we should attach importance to our practice. Especially in the professional knowledge and teaching methods, we should flexibly apply the theoretical knowledge we have learned to our teaching practice, improve our teaching practice and strengthen the teaching ability of our normal students. Through practical training, I have enriched myself, learned how to teach, and learned a lot of things I have never seen before. After this period of training life, I feel the heavy responsibility of teachers' profession and the hard work of teachers.
Training content:
1. Work of the head teacher: Manage classes, organize students to study, hold class meetings on time according to the requirements of the school, strictly require students to observe school discipline, work and rest on time, care about students' daily life, and report their work to the instructor and the school at any time.
2. Teaching skills: in the process of teaching practice, follow the instructor to complete the teaching. I took the form of attending class and completed the attendance record.
3. Teaching research survey: In order to better understand students and stimulate their enthusiasm for learning, two group talks were organized to understand students' ideological trends and learning trends.
Training summary:
(A summary of teaching professional skills:
Under the guidance of my tutor, I made full preparations and carefully understood the text in the later lectures. If a teacher doesn't understand the text thoroughly, who is qualified to tell the students? Knowledge reserve, adequate preparation of lessons and rhythm control of classroom atmosphere are necessary for a good Chinese teacher.
(2) The work of the class teacher:
Before the training, the instructor told me that the class teacher should pay attention to several points: closely cooperate with the class Committee, actively pay attention to students' learning intentions, and treat students fairly.
The week of preparing lessons for class is fleeting. Under the arrangement of the instructor, we began to prepare lessons. Preparing lessons is not simply reading textbooks, but carefully sorting out the contents of textbooks and trying to express them in your own language.
The first feeling that the class brings us is that the students sitting under the podium are no longer the students who train with us in the microteaching room, but the real students. They will not casually echo and answer our questions like classmates, but really think and wait for our answers. When you don't understand, you will suddenly ask questions, or simply read and sleep at your desk.
If the students answer my questions in class, it will be my reward. Therefore, we must pay attention to students' reaction in class. In my opinion, we should keep abreast of students' learning situation and analyze the reasons, so as to improve our teaching methods and establish teaching contents.
Now, training is over. Through this training, I understand the greatness of teachers and the sacredness of teachers' work. He is really an engineer of the human soul. Teachers' work is not only "preaching, teaching and solving doubts", but also caring for students from the heart and helping them grow. While teaching them knowledge, it is more important to teach them how to behave. This is the meaning of teachers.
10. There are ten training contents.
In order to better adapt to the future study and work, on Friday morning of 14- 18 semester, the school arranged a practical training on logistics on the computer. During this period, we can use logistics management software to learn and master the basic links and processes of the whole logistics management operation. This allows us to learn new knowledge of logistics management workflow and lay a solid foundation for our future study and work. Before the training, we only learned some basic knowledge of logistics management from textbooks, but we were not impressed. As for the concept of basic links and processes of logistics management, we only stay in simple book knowledge. Since attending the training class, I have deeply realized that logistics management is actually a very practical course. In practical work, it is practical work. Therefore, we must make good use of this practical opportunity to truly grasp the specific operation of logistics operation process, expand our knowledge and improve our practical operation ability.
In this training, I learned to query, add and modify the basic information of warehouses, locations and reservoir areas; Inquire, add and modify the basic information of customers and consignees; The process of accepting income and expenditure contracts; Position adjustment, product grade conversion and unit of measurement conversion. Theory is the basis of practice, but the ultimate value of theory should be reflected in practice. From this practice, I deeply realized the value and significance of logistics management workflow and deepened my understanding of logistics management.
I thought I just followed the process written in the book step by step, but the actual operation was not as simple as I thought. Even if it is step by step, there are still many problems. Because the process is step by step, as long as one step is wrong, it will not work. Sometimes several related processes are affected by several steps. For example, when operating a series of processes, such as location allocation and pre-warehousing list printing, there are problems in location allocation, and this process may not be completed without some key data, and even a series of linking processes about pre-warehousing cannot be completed. But we don't know what went wrong in these processes, and we can't find the answer by asking the teacher. At this time, I think the school should equip us with a professional logistics management practice teacher, so that we can solve the problems encountered in the training one by one and increase our training effect.
Although some minor problems were encountered in the training, it affected the effect of this training. There is no doubt that I have learned more than just adding positions, making inquiries and accepting income contracts.
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