What services can the front office provide for guests?

The main goal of the front office of the hotel is to promote the hotel rooms and other products as much as possible, coordinate the services of various departments of the hotel, and make the hotel obtain ideal economic benefits. Its specific functions are as follows:

1, hotel sales room

The income from room sales is the main economic source of hotels, and hotels often measure the performance of front office staff by the number of room sales and their average house prices.

The front office develops various channels to accept room reservation business; It is also necessary to recommend customers to individual customers who come to the store directly without an appointment, determine the house price, allocate rooms and go through the check-in procedures.

2. The hotel establishes a guest account.

For the convenience of in-house guests, the hotel provides the final checkout service for the guests, but the guests need to pay a certain amount of advance payment when they check in, or swipe their credit cards to show their willingness to pay by credit cards (except those who don't have to pay the deposit). The front office department establishes accounts for in-house guests, accepts customer account information obtained by various business departments during the guests' stay and records it in time; Maintain the most accurate billing data; Supervise the credit status of guests and complete the daily audit work; Handle checkout, transfer and collection for the departing guests.

3. The hotel controls the guest room status.

The premise of selling a house in the front office is to have accurate room state data. There are roughly two sources of guest room status data: one is the guest room status table of each floor sent by the housekeeping department, and the other is the guest room status data held by the front office. The front office staff will check the data of the two rooms to see if there is any discrepancy.

4. Hotel Statistics and Forecast Report

The front desk department should keep complete and accurate information related to business operation at any time, and record, count, analyze and forecast all the data, which will be distributed to other departments, and then submitted to the superior by other departments.

Transfer from: successful booking network