Requesting a 3000-word internship report on the hotel catering department

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Internship unit: Guilin Hotel, Guilin City, Guangxi

Internship time: July 19, 2007 to August 2007 March 20

Internship content: Chinese restaurant waiter in the catering department

In the summer of 2007, with the efforts of many teachers from the Department of Political Management, our 05-level tourism and hotel management major Seven students were fortunate enough to enter the Guilin Hotel for our one-month professional internship. Nearly 20 students from my class participated in the hotel interview. As our first contact with the society, we felt the fierce competition for the first time, and we also saw our own problems and things to pay attention to. Maybe it’s luck, maybe it’s because I have a good professional background. Six classmates and I successfully passed the interview with the hotel’s human resources department. After a strict physical examination, we were assigned to different positions. I was assigned to the Chinese restaurant of Guilin Hotel - Lijiang. With excitement and nervousness, we walked into the Guilin Hotel and started our internship. During the internship for more than a month, I experienced a lot and benefited a lot.

1. Preparation

Although we only had a one-month internship in the hotel, the hotel still conducted systematic training for us as regular interns. The training work is divided into Three major parts: First, the pre-job training of the Human Resources Department, which included four hours of indoor training and tour training, which mainly introduced the hotel’s overview. At the same time, we were also trained on employee literacy and hotel management systems, which allowed us to I have a general understanding of the work;

The second is fire safety awareness training. The hotel specially arranged for the assistant manager of the engineering department to explain and teach us on-site, so that we have a deeper understanding of hotel safety and fire protection knowledge. Systematic understanding;

The third is business skills training. This training lasts throughout the month of our internship. The department responsible person provides us with continuous skills guidance. The one-month internship allows us to have a good understanding of the department. I have a basic understanding of the work, which also benefits from the hotel's systematic and comprehensive training. These trainings will be very useful for our future study and work.

Guilin Hotel, our internship unit, is an old four-star foreign-related hotel established in 1987. It has advanced hotel management and a broad customer source market. Its catering department is roughly divided into the following departments: Chinese restaurant (including Lijiang Hall, Seven Star Hall and multi-functional hall) and Western food department (including bar and cafeteria). My three classmates and I work in the Lijiang Hall of the Chinese restaurant . Lijiang Hall is the largest and most important restaurant in Guilin Hotel. It is mainly responsible for group guests and individual dining. Sometimes it also hosts large banquets and other activities. The restaurant has nearly 20 employees, including a supervisor and several foremen and There are several waiters and the work is quite busy.

2. Internship Process

The Chinese restaurant is the most difficult department in the hotel catering department, because the hotel has not formulated specific job responsibilities and job descriptions for the waiters. For a few days at work, we were like headless flies, unable to understand the work process and essentials at all. We just followed the arrangements and step-by-step instructions of the foreman and veteran employees. Fortunately, almost all the old employees are very friendly to us. The supervisor also specially arranged two masters for each of us to guide our work. In the following days, we will basically become proficient in various tasks.

In addition to welcoming guests, setting up tables, folding cloths, passing food, serving dishes, and clearing tables, we also have to work part-time as handymen, carrying tables and chairs, laying carpets, and other dirty and heavy work. The working hours of our interns are 7-hour work system, with one day off per week. The supervisor arranged two shifts for us according to our needs, that is, 3 and a half hours in the morning and 3 and a half hours in the evening, so that we can have lunch at noon. Time to rest. But the specific time for getting off work is often uncertain, and I often work overtime based on the actual situation. However, the overtime hours are recorded, and compensatory time off is provided when appropriate. Although there is no overtime pay, I think this system is still very flexible and reasonable. .

Hotel employees all wear work clothes, which are issued uniformly by the hotel. However, I think the hotel’s waiter uniforms are too simple and old, and are often damaged.

But what makes me gratified is that most of the hotel employees are warm and friendly. No matter which department they are, they are not indifferent to us because we are interns. After hard work, a sweet smile from colleagues can make a difference no matter how ordinary a sentence is. However, "you have worked hard" will make people particularly touched; during breaks and meals in the canteen, we will get together to chat and share each other's feelings, just like a family; and several managers in the management are also very kind. , I don’t have any airs, but occasionally I get angry at my subordinates who don’t do their job well.

In the service process, we have come into contact with all kinds of guests. We have received awards and complaints from guests during our work. Since Guilin Hotel is an old foreign-related star hotel, We have an extremely rich source of overseas customers, and most of the guests in all restaurants are foreigners. In the process of serving, we have improved our spoken English, increased our knowledge, and broadened our horizons.

3. Opinions

The above are some of my feelings during the internship, and then I will also talk about some of the things that happened during the operation and management of Guilin Hotel in this month. Personal views on the issue:

1. The implementation of various rules and regulations is not particularly in place. The management systems of all high-star hotels are actually similar. The key is to see who implements them well and how effective they are. The rules and regulations of Guilin Hotel are also very complete, but I personally think that they are not implemented very well. For example, the hotel stipulates that employees in the public areas of the hotel must communicate in Mandarin, but the actual situation is that Guiliu is still the main language spoken by employees. Communication methods, even when there are guests, there are many employees who use Guiliu dialect. After all, Guilin Hotel is a foreign-related high-star hotel, and services need to be standardized, so I think a set of standardized service execution and supervision should be established Mechanism is a top priority for hotel management.

2. Strengthen the management and supervision of restaurant hygiene. I once read a survey online and found that 70% of people were worried about the hotel's food and beverage hygiene. During a month of internship in a restaurant, I really felt the problems through my own personal experience. According to my observation, the catering department does not have clear regulations on personal hygiene requirements for employees, and employees’ hygiene awareness is not very strong, such as the habit of washing hands frequently.

3. Establish an open and transparent incentive mechanism and promotion system. As far as I know, many old employees have worked for a long time, and their personal service awareness and skills have reached a very high level. However, due to the limitations of the hotel's relevant mechanisms, they have not received any incentives and promotions, and the performance of individual employees has reached a very high level. Although the employee is not very good, he can still stay in his original position; in addition, the hotel’s incentive mechanism also focuses too much on material incentives (at most, it is just giving out money). In fact, in addition to traditional rewards and punishment incentives, there are many Incentive methods are worthy of reference by our managers.

Four. Establish a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, and a company also needs its own corporate culture. During the one-month internship, I found that Guilin Hotel does not seem to have a cultural core that is deeply rooted in the hearts of the people (maybe because my working time is too short), that is, the employees do not have a unified and firm belief in it. It seems that many employees are purely Working for one's own life, the work enthusiasm is not enough, and the work lacks creativity.

4. Summary

The days of hotel internship are over. This hotel internship is also my first professional internship. In general, I have learned a lot during these days: in addition to understanding the service procedures and techniques of catering, I also learned how to adjust my mentality, how to deal with my own interests and the interests of the hotel, how to deal with Good interpersonal relationships between colleagues, how to deal with customers; at the same time, it made me realize that as a waiter, I should have a strong sense of service; more importantly, during a month of work, I deeply realized the importance of the hotel industry After experiencing the hardships, I also saw the prospects of hotel development, and I have a better understanding of the direction and focus of my future studies.

Finally, I would like to thank the teachers for their help and the Guilin Hotel for providing us with such a rare internship opportunity. I wish the Guilin Hotel will get better and better and the college will get better and better.

The above are some of my feelings and thoughts on this summer social practice. Please review them.