Traditional Culture Encyclopedia - Hotel franchise - What are the precautions when booking a hotel when traveling?
What are the precautions when booking a hotel when traveling?
1. In most cases, the hotel reservation fee is settled with the reservation media. There is no settlement relationship between the guest and the hotel. The reservation fee generally includes room charge, service charge and government tax, but does not include long-distance telephone calls, room mini-bar and bill signing in the hotel. Therefore, when guests check in, the hotel front desk staff may ask them to "swipe their cards" or pay cash, and then settle the fees other than the room rate when they check out.
2. After booking, guests usually check in according to the room list or name. If the hotel front desk staff says that they can't find the relevant reservation records when they check in, they can contact the reservation media at the first time or instruct the hotel staff to contact the reservation media.
There are many reasons for this. It may be that the Chinese name of the guest is different from the English pinyin stored in the hotel computer, and the front desk staff can't match the number at the moment. It may also be that the reservation information was lost in a certain link and instinctively went to the front desk. It may also be that there is information but the front desk staff is careless and didn't find it.
3. A common dispute between the guest and the booking media is that the guest did not check in after booking, and did not inform the booking media to cancel, resulting in the recovery of the booking fee.
In fact, booking a room is just like buying a plane ticket. If you don't board the plane or refund the ticket in advance, the fee will be charged as usual. The principle of booking a hotel is the same as buying a special ticket. Some tickets with large discounts cannot be returned and changed.
Reservation media generally allow guests to cancel their reservations, but the practice in the industry is to confiscate the reservation fee for the first night or charge a handling fee ranging from 50- 100 yuan. Because for agents who cancel after booking, most hotels will charge the room rate for the first night as a handling fee.
In the days of tight housing, rooms are generally not returned after reservation. Even if the refund is allowed, the booking fee for the first night will be 100% confiscated or recovered. This often happens, especially when booking a hotel in Hong Kong.
Precautions:
1. Please fill in the relevant information when you check into the hotel, and the front desk will check your ID card. There are many procedures that may take a long time. Please cooperate.
2. Please pay the construction fee directly to the hotel when staying in a luxury hotel. (The fees charged by local hotels should be paid according to the amount required by the local government. )
3. The fruits, drinks and drinks on the bar in the freezer in the guest room are drinks at the guest's own expense, and the service fee is charged. If you need to drink, please carefully check the corresponding price before use to avoid misunderstanding.
4. If you make a long-distance call in the lobby or guest room of the hotel, please pay the long-distance call fee and service fee stipulated by the hotel.
Valuables can be stored in the small safe in the room or in the safe in the lobby accompanied by a tour guide. Don't put them anywhere to avoid unpleasant things.
6. This hotel is a foreign hotel. Please don't make a loud noise in the hotel lobby or public places, and shout at your companions. Generally speaking, you shouldn't hear each other for three minutes.
7. Please don't shuttle in elevators or public places when wearing pajamas and slippers.
Please don't scribble in the room, and put the message paper in the service guide book.
Please strictly abide by the "seven noes" and don't smoke in public places where smoking is prohibited.
10, please take good care of all kinds of articles in the hotel, such as toothbrushes and shower caps, which can be kept as souvenirs, and the rest, such as hangers and cups, should not be taken out of the hotel.
1 1. Children who don't take up beds need to pay according to hotel standards if they need extra beds and breakfast. Parents with children should love their children and pay attention to the environment. Don't laugh, shout and run at will in the lobby and public places.
12. If the hotel has a buffet breakfast, please eat it according to your actual consumption. Can be taken multiple times. There must not be too much left, which will cause waste. Do not take food out of the hotel.
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