Traditional Culture Encyclopedia - Hotel franchise - What do the room attendants in international hotels mainly do?

What do the room attendants in international hotels mainly do?

Job Description of Hotel Room Attendant:

Responsible for the sanitation and cleaning of the service area and the layout of the room.

Master etiquette, common sense of politeness and various business skills and flexibly apply them to daily services.

Keep in touch with the receptionist, clean the room in time and follow up the room according to the arrangement of the receptionist, and make records.

Obey leadership and command. Do a good job in daily work plan, health work and safety inspection.

Do a good job in the daily use and maintenance of equipment and facilities, report and repair problems in time to ensure the normal operation of all equipment and facilities.

Remind guests not to leave out items when checking out.

Do a good job of checking out, report the situation in time and inform the front desk when problems are found.

Do a good job of handover and record the situation of each room at the time of handover.

Familiar with all kinds of business items and charging standards in the store, and promote sales in time.

Meet the reasonable needs of guests and listen carefully to their suggestions and opinions.

Guests in hourly rooms should be promptly and politely reminded of their departure time.

It is forbidden to have an excuse to rest or watch TV in the private room, and it is forbidden to stop at the door of the private room to listen to the situation in the private room.

Clean the room in time within the specified time and do a good job of housekeeping.

Responsible for sharing regional health

Complete other tasks assigned by superiors.