What if the hotel gives the wrong room card and the guest refuses to change rooms?

With the wrong room card, the hotel refused to change rooms. The solution is as follows.

1. Apologize to the guests, admit the mistake of the hotel, and express sincere apologies.

2, explain the reasons for the room card error, for example, may be a system record error or human error.

3. Provide reasonable solutions for the guests, such as changing rooms of the same level or higher, or providing certain preferential or compensation measures to make up for the inconvenience and loss of the guests.

4. If the guest is still unwilling to change rooms, you can explain the hotel situation to the guest again, ask the guest's needs and opinions patiently, and try your best to meet the guest's requirements.

5. If the guest is still dissatisfied, consider improving the service or providing more favorable compensation measures to maintain the guest's satisfaction and loyalty.