Traditional Culture Encyclopedia - Hotel franchise - How to deal with Gao 'an Holiday Inn membership card?
How to deal with Gao 'an Holiday Inn membership card?
1. All membership cards shall be managed by the Audit Department of the Finance Department before sale, and shall be handled by the Hotel Finance Department when it is necessary to recharge or cancel the cards. When guests apply for membership cards at the business desk, the department head will contact the financial manager as soon as possible, and the financial manager will make unified arrangements for membership cards.
2. When each department needs to get a membership card, the department manager must fill in the registration form for getting the membership card, and the registration form must be signed by the department manager or above to confirm the guarantee before getting the membership card.
3. The sales and purchase of all membership cards require the sales staff to cooperate with the finance department to provide the corresponding customer information, and the guests fill in the customer registration form with the valid documents of hotel internal management.
4. All membership cards need to be recharged in the finance department, and the department managers must show the relevant receipts or invoices issued by the cashier of the finance department, otherwise the finance department has the right to refuse to handle the membership card recharging business.
5. In case of special circumstances, the hotel staff who can't handle the recharge card according to the above normal procedures can only receive it with the written guarantee provided by the department manager or above. If the written authorization is not obtained due to work reasons, the department manager can call the financial manager first, and the personnel of the financial audit department can make the card first and actively cooperate with the sales of the membership card. At the same time, the department head needs to complete all necessary procedures within three working days.
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