Traditional Culture Encyclopedia - Hotel franchise - What are the main points in the lobby of a business hotel?

What are the main points in the lobby of a business hotel?

The lobby is the center of the hotel, where the hotel provides the most services for guests, such as check-in and check-out procedures, financial settlement and foreign currency exchange services, baggage pick-up and drop-off services, information and message services, taxi reservation and arrangement services, valuables storage and luggage storage services, and other services required by guests.

According to the number of rooms, the public area of the lobby (excluding the main service desk, shopping malls, business centers, lobby bars, cafes and other business areas) designed by the business hotel is not less than 0.6, 0.8, 1.0 and 1.2 square meters, with a minimum of 250 square meters and a maximum of 400 square meters. Generally, the lobby area of large-scale, high-grade and large-scale conference hotels is large, but the maximum area shall not exceed 2 square meters on average.

The main service desk is the center of the lobby activities, and should be located in the place where the main entrance can be seen at a glance, and the length is generally 8 ~ 12m. The hotel can reach 16m, and don't accept it at both ends. There should be an office behind the main service desk for the front office staff to work, conduct financial night audit, store materials, copy, fax, computer and business department to facilitate business contact. The suitable area is 50 ~1100m2.

The valuables safe room is adjacent to the main service desk, and guests and staff take two entrances respectively. Visitors' entrance should be as hidden as possible.