How to write a summary of the Golden Week work in hotel rooms?

Chapter II: Summary of Hotel Golden Week Work

In the past year, with the correct leadership of the general manager and the close cooperation of other departments, the sales department basically completed the work task of the hotel for 20 ×××× years. The work of this department has gradually matured. This year, our specific work is as follows:

I. External sales and reception work

First of all, after a year of running-in and development, the sales department has gradually matured its own sales work and expanded its own market. Pushing the business hotel into the tourism market in an all-round way has improved the visibility of the hotel and strived to create economic benefits for the hotel to the maximum extent.

According to the work plan at the beginning of the year, earnestly implement each item. In 20XX, the sales department focused on the sales of individual customers and conferences. Due to the limitation of the hotel's geographical location, the individual occupancy rate is low. The annual occupancy rate of individual customers in the sales department is: we have increased the sales of business customers, visited important companies to sign business agreements, and made different sales plans according to different seasons, such as visiting customers for XXXX. We paid a serious return visit and communication to the travel agencies with better ground connection team. 65438+ Most motorcycles will be in February 2- 10/0. We will contact the dealers in time. Pave the way for the overall sales of hotels in peak season. At ordinary times, when sorting out customer files, we will pay regular classified visits and constantly develop new customers. By the end of the year, * * * signed 454 agreements.

In September of XX, I worked as the hotel sales manager, and the 20XX 10 hotel was officially listed in Samsung, which provided the sales department with a bargaining chip for external publicity, and at the same time improved the overall level of our hotel to a higher level, which was beneficial to the hotel sales.

With the rapid development of the Internet, the publicity of the Internet not only improves the popularity of the hotel, but also improves the overall occupancy rate of the hotel through network companies. By the end of the year, * * * signed network cooperation agreements with 54 online booking companies. We increase the commission ratio of important network companies, and use their publicity to let more guests know more about business hotels through the network, such as Ctrip, E Long, Hengzhong Zhongwei and other network companies;

At the same time, during this year, we received more than 30 large, medium and small conferences from XXX motorcycle company, XX electric appliance company, XX company, XXX University, XX and XX international travel agency. For the reception of each meeting, all departments can seriously cooperate with the sales department to successfully complete the reception of the meeting, and the guests have affirmed our work. I sincerely thank the leaders and employees of all departments for their support to our sales department.

Second, internal management.

The hotel has its own website, and the sales department is responsible for maintaining the website and updating the content of the webpage. It expands its influence through online publicity, timely and accurately releases the hotel's dynamics and news, and lets more people know about the hotel. At the same time, we put forward a new hotel website construction scheme, which laid the foundation for the future development of hotel websites.

Third, shortcomings

1, external sales need to be strengthened, and now we have relatively few individual customers;

2. The meeting information was not understood in time.

3, sometimes in the reception work is not careful enough, not enough attention to some details, not comprehensive enough to consider the problem.

4. Sometimes the information is not accurate enough due to untimely communication; Affect the overall sales and reception of the hotel. In the future, we should be careful, try to avoid it, communicate in time and reduce work mistakes.