What are the standard customer service terms?

Standard polite phrases for service centers

ü Do not answer under any circumstances: Hello, I don’t know, I don’t know, I don’t understand. When the word "no" is used, it should be replaced immediately with other polite words. The following polite expressions used in various environmental situations are the standard expressions of our department's assessment service center. Please be sure to use them and form a habit.

ü During the festival, you should say: Happy XX Festival + various scene phrases.

ü When asking the other party to speak or act, use: please speak, please ask, please answer, please sit down, please help me..., please...,

ü When the other party has finished speaking or acting When using: clear, understand, thank you, thank you very much!

ü When you answer the phone, the first thing you say is: "Hello! Service center, how can I help you?"

ü When you make the call, the first thing you say is: "Hello! I This is the housekeeping department service center number ××, please..."

ü Transfer the call to someone and say: Please wait a moment, I will transfer you to ××. If the transfer is unsuccessful, please excuse me. Call the ×× number and contact us directly.

ü When someone calls or comes to inquire about information, they say: Please wait a moment, I will check it for you right away.

ü When you are unable to answer the other party’s questions in time, say: Sorry, please wait a moment and then reply. Or say: Sorry, please wait a moment and I'll ask someone who is more familiar with this to give you an answer, okay?

ü When calling the department manager, say: Please wait a moment, I will help you find where you are, please don’t hang up...

ü When a customer calls to request service, say: : Could you tell me your room number or your current location? I'll send someone over right away.

ü When dialing the wrong number, say: Sorry to bother you, I dialed the wrong number.

ü When meeting a male manager, he said: Hello, Mr. ×! Or give blessings based on time, such as: Good morning!

ü When meeting female managers, say: Last name + Position + Hello! Or be blessed by time.

ü When you are criticized, say: Thank you for your teaching, I will correct it immediately!

ü When you make a mistake in communicating with the other party and cannot distinguish the responsibilities, say: Sorry! Shall we ask the next level for instructions?

ü When you make a mistake at work, say: I’m sorry! I am willing to take responsibility for causing trouble to you (or everyone). Please give me a chance to make amends, okay?

ü 67 common polite expressions:

1. Please don’t be anxious, we’ll get it done for you soon.

2. Do you have any questions?

3. Please keep your valuables safe to avoid loss.

4. Please bring your luggage and keys to the front desk for check-out procedures.

5. What do you want to do?

6. Do you want to pay in cash or hold a house bill?

7. Excuse me, what do you mean...

8. What can I do for you?

9. Is there anything else you want to know? We are happy to provide it for you.

10. Please let me help you!

11. Please don’t worry, I have made arrangements and will get it done for you soon.

12. Could you please contact the XX department to resolve the issue? The phone number of ×× department is ××

13. Could you please tell me if there is anything else that I didn’t explain clearly enough? I can say it again! (Don’t use: You didn’t understand, I’ll say it again.)

14. Please wait a moment, I will check and reply to you.

15. Please don’t rush, it will be fine soon.

16. Sorry, I’m afraid this is not good.

17. Sorry, let me ask someone else or help you find out.

18. Sorry, I’m not sure, but I can help you ask.

19. Sorry, there is no way here. Please go over there.

20. Sorry, I'll put a clean one on for you right away.

21. Sorry, we will check it again and please recall it.

22. Sorry, let’s check again.

23. Sorry, I'm busy now. I'll be back soon.

24. Sorry, I don’t quite understand. I’ll ask someone else.

25. Sorry, I'll find someone else to help you solve it.

26. Sorry, I'll find another colleague to help you.

27. Sorry, I’m not very good at it. I’ll find someone else to help you solve it.

28. Sorry, we do not provide this service yet, but we will reflect your opinions to the hotel leadership.

29. Sorry, we don’t have the ××× you want at the moment. Can you change it to ××? Not bad either!

30. Sorry, we have already checked it and it is generally correct, but we can check it again for you.

31. Sorry, let me do it for you.

32. Sorry, I'll have someone fill it in for you.

33. Sorry, please come back tomorrow.

34. Sorry, please wait.

35. I’m sorry, could you please say it again?

36. Sorry, what do you think would be better?

37. Sorry, what else do you need?

38. Sorry, maybe we heard wrong.

39. Sorry, we will definitely work hard to improve.

40. Sorry, let me help you think of another way.

41. Sorry, there may not be enough time. Can you please think of other ways?

42. Sorry, can we check and give you an answer?

43. Sorry, someone has already made a reservation.

44. Sorry, I have told our supervisor (manager) about your request and he/she will give you a satisfactory answer.

45. Sorry, this is an internal passage. Can you please go that way?

46. Sorry, after checking, the person you are looking for cannot be found.

47. Sorry, if you need such a thing, we can provide it for you separately.

48. Sorry to bother you.

49. Sorry, sorry to bother you.

50. Sorry, please keep your voice down so as not to disturb other guests.

51. Sorry, this needs to be solved by the person who has just been arranged for you. Please wait.

52. Sorry, your room is being cleaned. Can you wait a moment or put your luggage down first and go back to the room?

53. Sorry, we have checked it several times, it should be correct.

54. Sorry, the number XX you want to dial is busy. Could you please dial again later?

55. Sorry, I haven’t seen it.

56. Sorry, we cannot find the person you are looking for.

57. Sorry, welcome to visit next time.

58. Sir/Ms., what is your surname?

59. Sir/Ms., who are you looking for?

60. I have a bad attitude, please forgive me.

61. We will serve according to your requirements.

62. We also have it here, do you need it?

63. Are you satisfied with our service? We welcome your valuable comments.

64. If you are not satisfied, I can replace it for you.

65. It doesn’t matter, this is what I should do.

66. It’s okay, welcome back next time.

67. It doesn’t matter.