Hotel work summary report for the first half of 2021

As a hotel manager, it is helpful to summarize the work in the first half of the year at this time, which will help contribute to the future development of the hotel. The following is the "Hotel Work Summary Report for the First Half of 2021" compiled by me for everyone. It is for reference only. You are welcome to read it. Hotel work summary report for the first half of 2021 (1)

I don’t remember hearing someone say this: "Sometimes, time is really not enough than money." Yes, whenever I am busy I always think of this sentence, and I feel the same way about it. But it’s one thing to have feelings, and another thing to do in reality. As the front desk of a hotel, I have to deal with a lot of things. I have to entertain the customers who come to look for rooms, introduce my hotel's excellent service and environment to them, and also handle a lot of check-in and check-out information. Although these are basic tasks that are familiar to veteran employees, for me, who has only been employed for about half a year, time is still a bit tight.

But it doesn’t matter. If you are not capable enough, then improve yourself. If you didn’t do it well, then do it next time. This is my credo. I am never afraid of failure, I am only afraid of giving up my efforts and learning. In order to be able to improve my mistakes and shortcomings in the first half of the year in the next half of the year, I will record my problems and the good points that I did well in the first half of the year, and continue to work hard in the second half of the year. In this talent-rich market, failure to work hard means elimination, and I’m not ready to be eliminated yet! My work in the first half of the year is summarized as follows:

1. Work aspects

1. Self-improvement in practice.

As front desk employees, we are the first thing customers see. As service representatives of the company, we must show the company’s side. Naturally, we must not relax our etiquette, and conversation skills are also important. However, these operations cannot be done only with knowledge. Knowledge belongs to knowledge and experience belongs to experience. In the first half of this year, I continued to apply the knowledge I learned to my work and put them into practice. Finally, , and also summarized his own front desk experience.

2. The accumulation of knowledge never stops.

Although practice is very important as mentioned above, understanding is the first step of practice. Rushing forward without purpose will only make you deviate from the track without knowing it. In the first half of the year, I often bought some books about talking with people. After continuous learning and mastering, and applying them in practice, I continued to improve myself and greatly improved my customer retention rate. many.

3. For practical work.

Although I can no longer be considered a newcomer, I am indeed a novice at work, but I am very serious when I work, and do a good job in customer reception, check-in, cashier, check-out... and various other front-end tasks. Although I didn't do very well at the beginning, I was fortunate to have an experienced colleague beside me to help me.

2. Shortcomings

Although I work hard every day during this period, no one is perfect. Sometimes I still make some small mistakes inadvertently. For example: the information is filled in incorrectly or something. But fortunately, I discovered it in time. I will be more careful in my work in the future and get rid of my careless habits.

3. Summary

For a new employee, there is not much to summarize. Our most important job is to adapt ourselves to this job and do it well. . If you don't do your job well, it's your own fault.

Hotel work summary report for the first half of 2021 (2)

Looking back on the work of the past six months, with the support and help of my leaders and colleagues, I strictly demanded myself and completed the work well in accordance with the requirements of the hotel. In my own job, after half a year of study and exploration, my working methods have changed greatly, and the quality of my work has been improved. The work situation in the past six months is summarized as follows:

1. Strengthen yourself Study and improve your professional level

Although my position is only that of a foreman, there is still a certain distance between my own knowledge and abilities in order to be excellent, so I never dare to take it lightly and turn to books and leaders. Learning from my colleagues, I feel that I have made some progress in the past six months. I have further improved my management ability, coordination ability and problem handling, ensuring the normal operation of all the work on the floor.

2. Daily management work

Floor foreman is not an unfamiliar job to me, but xx is a brand new working environment for me. As a floor foreman, my role is to connect the previous and the next and coordinate the left and right. What we face every day is complicated and trivial routine work. In the new working environment, almost all work starts from scratch. Straightening out working relationships as soon as possible and integrating into the new working environment is my top priority. Efforts should be made to cooperate with the supervisor in floor management work, and in line with the principle of seeking truth from facts, the superiors should be informed and the subordinates should be reported. The hotel's conference reception task is relatively heavy. In the first half of the year, it received many important guests from the customs. However, due to the frequent shortage of room service personnel due to various reasons, this requires self-strengthening of work awareness, attention to speeding up the work rhythm, improving work efficiency, and striving to be comprehensive. , accurately avoid omissions and errors.

3. Existing problems

In the past six months, I have been able to carry out my work seriously, but there are also some problems and shortcomings, mainly reflected in: First, after all, I only worked in xx. For more than half a year, I have been groping for many tasks while doing them, so that I cannot work with ease, and my work efficiency needs to be further improved. Second, some work is not detailed enough, such as ward rounds, facilities, equipment and health inspections, which are not in place. third. My theoretical level is not very high yet.

IV. Work plan for the second half of the year

1. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, and flexibly apply your own actual work to optimize work quality.

2. Strengthen the inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use.

3. Actively and conscientiously cooperate with the supervisor to do a good job in the daily management of the floor.

4. Provide step-by-step instruction to some new employees and waiters with irregular operations to improve employees' professional level.

5. Strengthen energy-saving inspections, talk to the waiters about energy-saving awareness, and strive to do a second room inspection.

6. Strictly control the daily hygiene quality of guest rooms and make reasonable arrangements for planned hygiene.

In the days to come, I will work diligently, work hard to correct shortcomings, carry forward strengths, strive to achieve greater work results, and create higher value for the hotel.