Traditional Culture Encyclopedia - Hotel franchise - 5a level tourist attraction signage design specification 4a scenic spot evaluation standard

5a level tourist attraction signage design specification 4a scenic spot evaluation standard

1.4a Scenic Spot Evaluation Standard

The tourist center area of ??4a scenic spots requires a moderate scale, and there is no exact number. In the 4a scenic spot evaluation standards, the requirements for visitor centers are: reasonable location, moderate scale, complete facilities, and complete functions. The consultants are well-equipped, skilled and enthusiastic.

The specific evaluation criteria for national 4A-level tourist attractions are as follows:

1 Tourism transportation

a) Good accessibility. The transportation facilities are complete and easy to access. Or there are first-class highways or high-grade waterways or direct routes; or there are vehicles for tourist routes.

b) There is a dedicated parking lot or ship dock that is in harmony with the landscape environment. It has perfect management, reasonable layout, and capacity that can meet the requirements of tourist reception. The site is flat and solid or the water is clear. Standard and eye-catching.

c) The sightseeing (visiting) routes or waterways in the area are reasonably and smoothly laid out, and the viewing area is large. The road surface has characteristics, or the water quality of the waterway is good.

d) Use low-emission vehicles or encourage the use of clean energy vehicles in the area.

2 Sightseeing

a) The visitor center has a reasonable location, appropriate scale, complete facilities and complete functions. The consultants are well-equipped, skilled and enthusiastic.

b) Various tour guide signs (including tour guide panoramas, tour guide maps, signs, scenery introduction boards, etc.) have distinctive shapes and are coordinated with the landscape environment. Signboards and scenery introduction boards are set up reasonably.

c) Public information materials (such as research works, popular science books, comprehensive picture albums, audio and video products, guide maps and guide materials, etc.) have outstanding features, complete varieties, rich content, well-made and updated timely.

d) Tour guides (docents) are certified and their number and language can meet the needs of tourists. The compliance rate for Mandarin is 100. Tour guides (commentators) should have a high school education or above, and a college education or above should be no less than 40.

e) The text of the tour guide (explanation) is scientific, accurate and vivid. The quality of tour guide service complies with the requirements of 4.5.3 and Chapter 5 of GB/T15971-1995.

f) The graphic symbols of public information are reasonably set, beautifully designed, have distinctive artistry, and comply with the regulations of GB/T10001. 1.

g) The rest facilities in the tourist park are reasonably laid out, sufficient in number, exquisitely designed, distinctive and artistic.

3 Tourism Safety

a) Earnestly implement the safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments. Establish a sound security system and fully implement all tasks.

b) Fire protection, security, ambulance and other equipment are complete, intact and effective, and transportation, mechanical and electrical, sightseeing, entertainment and other equipment are intact and operating normally, and there are no safety hazards. Comply with the safety and service standards specified in GB/T16767. Danger areas are clearly marked, protective facilities are complete and effective, and there are dedicated personnel to guard them during peak hours.

c) Establish an emergency rescue mechanism, set up a medical office and staff it with medical staff. We have emergency plans, strong emergency response capabilities, timely and appropriate accident handling, and accurate and complete file records.

4 Hygiene

a) The environment is clean and tidy, with no sewage or dirt, no random construction, random piles, or random storage, and no peeling or dirt on buildings and various facilities and equipment. The air is fresh and no smell.

b) All types of places meet the requirements of GB9664, catering places meet the requirements of GB16153, and swimming places meet the requirements of GB9667.

c) The layout of public toilets is reasonable, the number can meet the needs, the signs are eye-catching and beautiful, and the architectural shape is coordinated with the landscape environment. All toilets are equipped with water flushing, flushing and ventilation facilities and are maintained in good condition or use eco-toilets without water flushing. The toilets are well-managed and the sanitary ware is clean, free of dirt and blockage. The room is clean.

d) The garbage bins are reasonably laid out, clearly marked, the quantity meets the needs, the appearance is beautiful, and they are in harmony with the environment. Garbage classification and collection, timely cleaning, daily cleaning.

e) Food hygiene complies with national regulations, catering services are equipped with disinfection facilities, and disposable tableware that pollutes the environment

a) The layout of shopping venues is reasonable, and the architectural shape, color, and materials are distinctive. In harmony with the environment.

b) Shopping venues are centrally managed, the environment is clean and orderly, and there is no pursuit of sales or forced buying or selling.

c) Have unified management measures and methods for commodity employees.

d) There are many types of tourism products with local characteristics.

7 Operation and Management

a) The management system is sound and the operating mechanism is effective.

b) Management systems for tourism quality, tourism safety, and tourism statistics. It is sound and effective, with effective implementation measures, regular supervision and inspection, and complete written records and summaries.

c) The management staff should be reasonably equipped, and senior managers should have a college degree or above.

d) Have a unique product image, good quality image, distinctive visual image and civilized employee image, establish your own brand identity, and use it comprehensively and appropriately.

e) There is a formally approved tourism master plan, and the development and construction projects meet the planning requirements.

f) The training institutions and systems are clear, personnel and funds are implemented, and business training is comprehensive and effective. The passing rate of on-the-job personnel training reaches 100.

g) The complaint system is sound, personnel and equipment are in place, complaints are handled promptly and properly, and files are complete.

h) Equip equipment for specific groups of people (the elderly, children, disabled people, etc.). ) is equipped with travel tools and supplies and provides special services.

8 Resources and Environmental Protection

a) The air quality reaches the first-level standard of GB3095-1996.

b) The noise quality complies with the first-level standard of GB3096-1993.

c) Surface water environmental quality meets the requirements of GB3838.

d) Sewage discharge meets the requirements of GB8978.

e) The protection methods of natural landscapes and cultural relics are scientific and advanced, which can effectively prevent natural and man-made destruction and maintain the authenticity and integrity of natural landscapes and cultural relics.

6) Scientific management of tourist capacity.

g) The building layout is reasonable, and the number, height, color, and shape of the building objects are coordinated with the landscape. The main building of the population has style and is in harmony with the landscape environment. The surrounding buildings should be coordinated with the landscape style, or there should be a certain buffer zone or isolation zone.

h) Good environment and atmosphere. The green coverage rate is high, the plants and landscape configuration are appropriate, and the landscape and environmental beautification measures are diverse and the effect is good.

1) All facilities and equipment in the area comply with national environmental protection requirements, will not cause environmental pollution and other public hazards, and will not damage tourism resources and tourism atmosphere.

9 Attraction of tourism resources

a) Sightseeing and entertainment value is very high.

b) It has high historical value, cultural value and scientific value at the same time, or one of them has national significance.

c) There are many precious species, or the landscape is very unique, or there are national resource entities.

d) The resource entity is large in size, has many types of resources, or has excellent density.

e) The resource entity is complete and maintains its original form and structure.

10 Market Attraction

a) Nationally known.

b) High visibility.

c) Strong market radiation.

d) Form a distinctive theme with certain originality.

It receives more than 500,000 domestic and foreign tourists throughout the year, including more than 30,000 overseas tourists.

The satisfaction rate of 12 tourist sample surveys is high.

2.4a Scenic Spot Assessment Standards How many people are received in a year

According to the "Management Measures for the Assessment of Quality Grades of Tourist Attractions" (Order No. 23 of the National Tourism Administration) and the "Quality Grades of Tourist Attractions" These detailed rules are formulated in accordance with the relevant provisions of the national standard "Classification and Assessment" (GB/T17775-2003).

These rules are divided into three parts:

Service quality and environmental quality scoring rules

1. These rules are worth 1000 points and are divided into 8 major items. The scores for each major category are: 130 points for tourism transportation; 235 points for tourism; 80 points for travel safety; 140 points for health; 20 points for postal and telecommunications services; 50 points for shopping; 200 points for comprehensive management; and 145 points for resource and environmental protection.

2.5A-level scenic spots require 950 points, 4A-level scenic spots require 850 points, 3A-level scenic spots require 750 points, 2A-level scenic spots require 600 points, and 1A-level scenic spots require 500 points.

Two. Landscape quality scoring details

1. These rules are divided into t

4.5A-level scenic spots need to score 90 points, 4A-level scenic spots need to score 80 points, and 3A-level scenic spots need to score 70 points. 2A-level scenic spots need to score 60 points, and 1A-level scenic spots need to score 50 points.

Rule 3: Tourist classification rules perspective.

1. The quality level of tourist attractions scores tourists based on their overall satisfaction with tourist attractions from the tourists' point of view. 2. The comprehensive satisfaction of tourist surveys mainly refers to the points of "Tourism Resource Classification, Survey and Evaluation".

3. The "Tourist Scenic Area Visitor Opinion Questionnaire" will be distributed, recycled, and counted directly to tourists by the scenic area staff accompanied by on-site evaluation inspectors.

4. In the quality grade assessment process, the scale of issuance of the "Tourist Attractions Tourist Opinion Questionnaire" should be divided into the scale, scope and declaration level of the tourist attractions. Generally, 30-50 copies are issued immediately. , instant recovery and final summary statistics method. The recovery rate should not be lower than 80.

5. The "Tourist Scenic Area Tourist Opinion Questionnaire" should be distributed randomly. In principle, the allocation targets should not be less than three tourist groups, and attention should be paid to the balance of tourists' gender, age, occupation, and consumption level.

6. Comprehensive satisfaction by tourist rating method:

(1) The total tourist score and comprehensive satisfaction is 100 points.

(2) Scoring criteria:

The overall impression is divided into 20 points. Among them, satisfaction is 20 points, dissatisfaction is 15 points, general is 10 points, and dissatisfaction is 0 points.

The full score for each of the other 16 items is 5 points, with a maximum score of 80 points. Among all items, satisfaction is 5 points, dissatisfaction is 3 points, general is 2 points, and dissatisfaction is 0 points.

(3) Scoring method: First calculate the arithmetic mean of all items in the "Tourist Scenic Area Tourist Opinion Questionnaire", and then add the arithmetic mean of these 17 items as the basis for this tourist opinion evaluation. Overall score. If a single item is not filled in in all questionnaires, the average of other items (except the overall impression item) will be included in the total score.

7. The minimum requirements for tourists’ comprehensive rating and the quality level of tourist attractions are as follows

5A tourist attractions: 90 points

4A tourist attractions: 80 points

A-level tourist attractions: 70 points

Second-level tourist attractions: 60 points

A-level tourist attractions: 50 points

3.4a Scenic spot assessment standard restaurant icon

It is a four-star hotel, mid-to-high-end.

Does the 4.4a scenic spot assessment standard require WiFi?

Take Xiaomi routers as an example: Xiaomi routers 4, 4C, 3G, and 3A differ greatly in performance and price. Here we compare basic attribute parameters, hardware parameters, price, evaluation, etc.

1. Differences in basic attribute parameters

Xiaomi Router 3A

Time on the market: 2017 Wireless speed: 2.4G: 300Mbps, 5G: 867Mbps Working frequency band: 2.4GHz, 5GHz no wired standard

Xiaomi Router 3G

Time to market: 2017 Wireless speed: 2.4G: 300Mbps, 5G: 867Mbps Working frequency band: 2.4GHz, 5GHz wired standard: IEEE802.3/3u

Xiaomi Router 4C

Time on the market: 2018 Wireless rate: 300Mbps Working frequency band: 2.4GHz Wired standard: IEEE802.3/3u

Xiaomi Router 4

Time on the market: 2018 Wireless rate: 1167Mbps Working frequency band: 2.4GHz, 5GHz, 2.4GHz channel, 5GHz channel, wired standards: IEEE802.3, IEEE802.3U, IEEE802.3ab.

5.4a Scenic Area Assessment Standards National Tourism Administration

Specific assessment standards for national 4A-level tourist attractions:

(1) National 4A-level tourist attraction ratings:

p>

Rule 1: Service quality and environmental quality. ***1000 points, divided into 8 major categories, each major score is: 130 points for tourism and transportation, 235 points for sightseeing, 80 points for tourism safety, 140 points for health, 20 points for post and telecommunications, 50 points for tourism and shopping, and 200 points for comprehensive management , 145 points for resource and environmental protection. The 4A tourist attraction level needs to reach 850 points.

Rule 2: Landscape quality. It is divided into two evaluation items: resource element value and landscape market value, with nine evaluation factors, with a total score of 100 points, including: resource attractiveness 65 points and market attractiveness 35 points. The 4A tourist attraction level needs to reach 80 points.

Rule 3: Tourist perspective. The total tourist satisfaction is 100 points, and 4A tourist attractions need to reach 80 points.

(2) Scope of tourist attractions:

A tourist attraction is a space or area where tourism and related activities are the main function or one of the main functions. Tourist attractions include scenic spots, red tourist areas, cultural relics museums, temples, tourist resorts, nature reserves, scenic spots, theme parks, tourist resorts, forest parks, geological parks, wetland parks, entertainment venues, etc.

The high-speed rail station has two floors. The high-speed rail stations include Jinan West Railway Station and Jinan East Railway Station. Jinan West Railway Station, located in Huaiyin District, is an old passenger station with one underground floor and two floors above ground. Currently, there is a lot of high-speed trains, high-speed trains, and passenger traffic. It’s also a must-see from north to south. Jinan East Railway Station is located in Licheng District and is a newly built passenger terminal. There are not many high-speed trains scheduled.

6.4a Scenic Area Assessment Standard Passenger Flow

National 4A-level tourist attractions, detailed assessment rules:

Rule 1: Service quality and environmental quality. ***1000 points, divided into 8 major categories, each major score is: 130 points for tourism and transportation, 235 points for sightseeing, 80 points for tourism safety, 140 points for health, 20 points for post and telecommunications, 50 points for tourism and shopping, and 200 points for comprehensive management , 145 points for resource and environmental protection. The 4A tourist attraction level needs to reach 850 points.

Rule 2: Landscape quality. It is divided into two evaluation items: resource element value and landscape market value, with nine evaluation factors, with a total score of 100 points, including: resource attractiveness 65 points and market attractiveness 35 points. The 4A tourist attraction level needs to reach 80 points.

Rule 3: Tourist perspective. The total tourist satisfaction is 100 points, and 4A tourist attractions need to reach 80 points.

7.4a Scenic Area Rating Standard Tourist Service Center

5A is a standardized quality rating system, which is currently the highest rating standard for tourist attractions (spots) in my country. Compared with the standard 4A-level scenic spots, it pays more attention to humanization and details, can better reflect the overall psychological needs of tourists for the scenic spots, and highlights the tourist-centered and people-oriented. It has the following requirements:

Transportation: Direct access by sea, land and air is required.

In the new standard, traffic is listed as the first element. The transportation requirements of 5A-level tourist areas are quite high: complete transportation facilities and easy entry and exit. There are first-class highways or high-grade waterways or direct routes; or vehicles with tourist routes. According to the "Tourist Attractions Tourist Opinion Survey Form", 5A tourist areas need to get 900-950 points out of 1,000 points. The distance directly to the airport is directly related to the transportation score: 10 points are only awarded if you are within 30 kilometers.

Introduction: College degree or above is required.

Tour guides or team leaders in 5A tourist areas should have a college degree or above, of which no less than 30 will be a bachelor’s degree or above. The required documents, quantity and language can meet the needs of tourists. The compliance rate for Mandarin is 100. The tour guide (explanation) is scientific, accurate and literate. Tour guide services are targeted and emphasize individuality. The requirements for the educational level of tour guides or tour guides are much higher than the current educational level threshold for tour guides in technical secondary schools in my country.

Sanitary facilities: beautiful and cultural.

The new standards have special provisions for public toilets in tourist areas, and toilets that meet the 5A standards have been formulated in detail from aspects such as aesthetics, hygiene, and culture. Public toilets in 5A tourist areas require eye-catching and beautiful signs and landscape architecture. The room is clean and cultural. Trash bins must not only have a reasonable layout and clear signs, but also have beautiful and unique shapes, be coordinated with the environment, and be arranged in categories.

Reception: 50,000 overseas tourists every year.

The new standards require that 5A tourist areas receive more than 600,000 domestic and foreign tourists every year, including more than 50,000 overseas tourists. At the same time, the tourist satisfaction rate in the sample survey is very high.

8.4a Scenic Spot Assessment Standards Visitor Service Center Area

If the scenic spot wants to meet the 4A-level scenic spot standards, the service quality, environmental quality scoring details (1000 points), and the landscape quality scoring details (100 points ), tourists’ scoring opinions and scoring details (100 points) should be no less than 850 points, 85 points and 80 points respectively. The rating requirements for 3A-level scenic spots are only 750, 75, and 70 points.

According to relevant requirements, the creation of national 5A tourist attractions mainly focuses on three aspects: service quality, environmental quality, and landscape quality. The first item is divided into 8 sports and 44 sub-items, with a total score of 1000 points. The second item is divided into 2 sports and 9 sub-items, with a total score of 100 points.

Tourist attractions are based on tourism and A space or area where the relevant activity is the main function or one of the main functions. Tourist attractions in this standard refer to independent administrative areas that have functions such as sightseeing, leisure vacations, leisure and fitness, and have corresponding tourism service facilities and corresponding tourism services. The management area should have a unified management organization and a clear geographical scope. Including scenic spots, museums, temples, tourist resorts, nature reserves, theme parks, forest parks, geological parks, amusement parks, zoos, botanical gardens, and various types of tourism such as industry, agriculture, economy and trade, science and education, military, sports, culture and art, etc. Attractions.

What is the evaluation standard of 9.4a scenic spots?

The application conditions of 4A scenic spots are as follows:

Tourism safety

a) Seriously implement the public security Safety regulations formulated and promulgated by relevant departments such as transportation, labor, quality supervision, and tourism. Establish a sound security system and fully implement all tasks.

b) Fire protection, security, ambulance and other equipment are complete, intact and effective, and transportation, mechanical and electrical, sightseeing, entertainment and other equipment are intact and operating normally, and there are no safety hazards. Comply with the safety and service standards specified in GB/T16767. Danger areas are clearly marked, protective facilities are complete and effective, and there are dedicated personnel to guard them during peak hours.

c) Establish an emergency rescue mechanism, set up a medical office and staff it with medical staff. We have emergency plans, strong emergency response capabilities, timely and appropriate accident handling, and accurate and complete file records.

Tourism Communication

a) Good accessibility. The transportation facilities are complete and easy to access. Or there are first-class highways or high-grade waterways or direct routes; or there are vehicles for tourist routes.

b) There is a dedicated parking lot or ship dock that is in harmony with the landscape environment. It has perfect management, reasonable layout, and capacity that can meet the requirements of tourist reception.

The site is flat and solid or the water is clear. Standard and eye-catching.

c) The sightseeing (visiting) routes or waterways in the area are reasonably and smoothly laid out, and the viewing area is large. The road surface has characteristics, or the water quality of the waterway is good.

d) Use low-emission vehicles or encourage the use of clean energy vehicles in the area.

Service system

a) The visitor center has a reasonable location, appropriate scale, complete facilities and complete functions. The consultants are well-equipped, skilled and enthusiastic.

b) Various tour guide signs (including tour guide panoramas, tour guide maps, signs, scenery introduction boards, etc.) have distinctive shapes and are coordinated with the landscape environment. Signboards and scenery introduction boards are set up reasonably.

c) Public information materials (such as research works, popular science books, comprehensive picture albums, audio and video products, guide maps and guide materials, etc.) have outstanding features, complete varieties, rich content, well-made and updated timely.

d) Tour guides (docents) are certified and their number and language can meet the needs of tourists. The compliance rate for Mandarin is 100. Tour guides (commentators) should have a high school education or above, and a college education or above should be no less than 40.

e) The text of the tour guide (explanation) is scientific, accurate and vivid. The quality of tour guide service complies with the requirements of 4.5.3 and Chapter 5 of GB/T15971-1995.

f) The graphic symbols of public information are reasonably set, beautifully designed, have distinctive artistry, and comply with the regulations of GB/T10001. 1.

g) The rest facilities in the tourist park are reasonably laid out, sufficient in number, exquisitely designed, distinctive and artistic.

Hygiene of scenic spots

a) The environment is clean and tidy, with no sewage or dirt, no random construction, random piles, or random storage, and no peeling or dirt on buildings and various facilities and equipment. The air is fresh and no smell.

b) All types of places meet the requirements of GB9664, catering places meet the requirements of GB16153, and swimming places meet the requirements of GB9667.

c) The layout of public toilets is reasonable, the number can meet the needs, the signs are eye-catching and beautiful, and the architectural shape is coordinated with the landscape environment. All toilets are equipped with water flushing, flushing and ventilation facilities and are maintained in good condition or use eco-toilets without water flushing. The toilets are well-managed and the sanitary ware is clean, free of dirt and blockage. The room is clean.

d) The garbage bins are reasonably laid out, clearly marked, and the quantity meets the requirements.

b) The reasonable layout of communication facilities. There are public telephones at the entrances and exits and in places where tourists gather, with international and domestic direct dial functions.

c) Public phone booths are in harmony with the environment, and the signs are beautiful and eye-catching.

d) Communication is convenient, lines are smooth, service is friendly, and charges are reasonable.

e) Able to receive mobile phone signals.

Tourism Shopping

a) The layout of shopping venues is reasonable, the architectural shapes, colors, and materials are distinctive and coordinated with the environment.

b) Shopping venues are centrally managed, the environment is clean and orderly, and there is no pursuit of sales or forced buying or selling.

c) Have unified management measures and methods for commodity employees.

d) There are many types of tourism products with local characteristics.

Operation and Management

a) The management system is sound and the operating mechanism is effective.

b) Management systems for tourism quality, tourism safety, and tourism statistics. It is sound and effective, with effective implementation measures, regular supervision and inspection, and complete written records and summaries.

c) Management personnel should be reasonably equipped, and senior managers should have a college degree or above.

d) Have a unique product image, good quality image, distinctive visual image and civilized employee image, establish your own brand identity, and use it comprehensively and appropriately.

e) There is a formally approved tourism master plan, and the development and construction projects meet the planning requirements.

f) The training institutions and systems are clear, personnel and funds are implemented, and business training is comprehensive and effective. The passing rate of on-the-job personnel training reaches 100.

g) The complaint system is sound, personnel and equipment are in place, complaints are handled promptly and properly, and files are complete.

h) Equip equipment for specific groups of people (the elderly, children, disabled people, etc.). ) is equipped with travel tools and supplies and provides special services.

Resources and Environment

Resources and Environmental Protection

a) The air quality reaches the first-level standard of GB3095-1996.

b) The noise quality complies with the first-level standard of GB3096-1993.

c) Surface water environmental quality meets the requirements of GB3838.

d) Sewage discharge meets the requirements of GB8978.

e) The protection methods of natural landscapes and cultural relics are scientific and advanced, which can effectively prevent natural and man-made destruction and maintain the authenticity and integrity of natural landscapes and cultural relics.

6) Scientific management of tourist capacity.

g) The building layout is reasonable, and the number, height, color, and shape of the building objects are coordinated with the landscape. The main entrance and exit building is stylish and harmonious with the landscape environment. The surrounding buildings should be coordinated with the landscape style, or there should be a certain buffer zone or isolation zone.

h) Good environment and atmosphere. The green coverage rate is high, the plants and landscape configuration are appropriate, and the landscape and environmental beautification measures are diverse and the effect is good.

1) All facilities and equipment in the area comply with national environmental protection requirements, will not cause environmental pollution and other public hazards, and will not damage tourism resources and tourism atmosphere.