Traditional Culture Encyclopedia - Hotel franchise - How to write a case in which the waiter was moved?

How to write a case in which the waiter was moved?

Touching customer service case:

Two guests from afar went to your hotel. It was raining and it was very cold that day. They were a dying old man. When they walk into your hotel, there is no room in the hotel.

The hotel lobby manager will drive the guest to the hotel next door, and then he can tell the guest that if he still wants to stay in our hotel, we can make a reservation for you now and we will pick him up tomorrow. Basically, this means that how to modify the language is your business!

Touching case of catering service:

Drunk guests pulled the waiter to dance for a day, and a group of guests came to the hotel, all in suits and ties, imposing. The waiter took the initiative to serve. At first, the guests were relatively calm, and after three rounds of wine, some blushed. So he took off his coat and sang a song with a microphone in his hand. At this time, one of them came to pull the waiter and asked to dance with the song.

The waiter said quietly, "Look, this gentleman must be the factory director or manager. Do you want your employees to violate your work system? " When the guest was stupefied, the waiter added gracefully, "I'm at work now and I can't accompany you to entertain." Sorry, if you need anything else, just let me know. "

After a while, several guests got drunk, and they began to smash bowls and talk nonsense. The waiter remained calm, neither recognized nor left, but simply said with a straight face: "Please respect yourself so as not to lose your dignity."

The guest showed a trace of embarrassment. Finally, two of them got drunk and threw up all over the floor. The waiter helped them to rest on the sofa again and handed them tea, water and towels. Afterwards, the guests made a special trip to apologize and thank you.