Enterprise year-end summary report 3000 words

Under the correct leadership and strong support of the leaders of the group company and the company, in the face of fierce market competition and the grim situation of fighting SARS nationwide, all employees of the company United and forged ahead, closely focused on the work objectives set at the beginning of the year, and achieved a comprehensive victory in fighting SARS and business development, with continuous improvement in management level and steady improvement in service quality. The annual income from main business was 96.69 million yuan, a year-on-year increase of 23%. Pre-tax profit and net profit increased by 14.4 and 8.8 respectively compared with last year, and all the business indicators issued by the group company were successfully completed.

First, fully cooperate with the Group's real estate development, and the quality of community management has been continuously improved.

This year, in order to cooperate with the property development of the Group, the company adjusted its development strategy, adhered to the concepts of "brand first, scale later" and "focusing on improving the service quality of the property developed by the Group", moderately slowed down the pace of external expansion, concentrated superior resources, and ensured the provision of supporting high-quality property management for the high-quality property developed by the Group. To this end, the company has made a series of adjustments: First, the division of leadership has been strengthened, with the general manager directly responsible, and the deputy directors assisting the management and service of the Group's property development, and a weekly regular meeting system of the Group's property development has been specially established to shorten the cycle of finding and solving problems; Optimize the allocation of human resources and replace some heads of management offices; In terms of revenue and expenditure, the policy of "taking from the group property and using it for the group property" is implemented, and the overall profit requirement is not mentioned. At the same time, focus on the following aspects:

First, do a good job in system construction. Formulate "closed management standards", take the group's development of property communities as a pilot, and comprehensively promote closed management to all industry committees; Strengthen the safety assessment of each community, implement the safety precautions for easy-to-climb parts in the community, and take various anti-climbing measures; The organizational structure of safety management is implemented, that is, the person in charge of management-safety supervisor-deputy leader, the person in charge of safety-safety management department-vertical leader of safety supervisor, and 34 safety supervisors are selected through evaluation. Through theoretical examination and field practice, 76 people were selected as team leaders from 1 14 security backbones. According to the change of jobs, the safety backbone of 18 people was reasonably adjusted and diverted, which laid a solid foundation for the safety management to a new level.

Second, adjust the focus of security training, emphasizing the professionalism and discipline of security, as well as the handling norms of various incidents while on duty, especially the vehicle management of foreign personnel and the handling methods of various abnormal situations. The annual safety training time reaches 126 hours/person.

Third, strengthen the concern for safe work and life. The salary of security guards was greatly adjusted, which solved the social insurance problem of security guards and increased 200 yuan/person/month on average; At the same time, more than 200,000 yuan was invested to improve the allocation of goods in the security dormitory; Open a canteen for company employees to solve the problem of eating for team members; Newspapers, Gemdale Periodicals, Gemdale Property Newspaper, Gemdale Security Garden and other newspapers are all equipped, which greatly enriches the amateur life of security guards.

Fourth, strict discipline and inspection and punishment. Resolutely implement the leave system to prevent going out without permission; Implement strict post-inspection and late roll call system; Intensify inspection and supervision, investigate and deal with 26 people who sleep on duty, leave their posts 13, and violate discipline 3 1 person; Increased punishment, 70 people were punished.

This year, the company comprehensively strengthened the service consciousness of "taking the owner as the center", and took the lead in proposing and implementing the "7x24" service model in Shenzhen, striving to meet the needs of business households to the greatest extent; Free on-site maintenance service was introduced, and the property developed by the Group was maintained on-site for 465,438+007 times throughout the year, which was well received by the owners and greatly improved the satisfaction with community service. The company organized 15 trainings on vocational skills and code of conduct, with 28 items, and the training hours reached 56 hours/person. According to the survey of the property developed by the group company in the third quarter, the owner's satisfaction with our maintenance service reached 100.

In terms of sales cooperation, we are preparing to set up Shanghai and Wuhan branches and Shenzhen management department to overcome the difficulties of SARS and resource shortage in different places, and devote ourselves to the early intervention and sales cooperation of Shenzhen Cuidiwan, Beijing Greentown and International Garden, Shanghai Green Xiaochun and Chun 'an, fully demonstrating the good image of Jindi property management and meeting the needs of the Group's real estate sales cooperation.

This year, in view of the problems existing in Beijing Greentown, the company transferred 2 engineers, 2 customer service supervisors, 15 maintenance personnel and 2 customer service personnel from Shenzhen headquarters to the management office to provide human resources support. At the same time, send customer service personnel to participate and set up an emergency maintenance team to work under the unified dispatch of the real estate customer service center, and fully participate in the real estate maintenance and rectification work, so that the community work management is on the right track. Seaview, actively cooperate with real estate companies to do business visits. The number of "yellow cards" has decreased from 65,438+270,030 households in the peak period to 2 at present (the words are put inward on the balcony), which has limited the negative impact on the society, weakened and suppressed the adverse impact on the sales work of Cuidiwan, and effectively cooperated with the brand planning and sales work of real estate companies. For Cui Di Bay, in the face of the coexistence of sales, occupancy, decoration and owner's life, the company goes all out to provide first-class sales site management, active communication with owners before occupancy, standardized occupancy process, service-oriented decoration management, especially closed management and rapid response maintenance service in complex environment, making the life of occupancy owners a visible, tangible and trustworthy promotion model for potential customers, and making Cui Di Bay basically in May.

Since the beginning of this year, six communities, including Cui Ying Jiayuan and Fanglin, have successively set up owners' committees, and the Jindi Garden Committee has also been re-elected. Nine management offices, including Golden Bay, Jindi Garden and Jindi Cuiyuan, completed the renewal of property management contracts. Jindi seascape successfully passed the re-inspection of the safe and civilized community; The communities of Cuidiwan, CaiWorld and Taiyang New City have passed the evaluation of municipal safety and civilization demonstration communities; Color World passed the evaluation of Shenzhen Property Management Demonstration Community; Jiaduoli Garden passed the evaluation of Guangdong Property Management Demonstration Community; The company passed the quality system certification review, and was also rated as a model unit of sanitation work by Shatou Office. Cleaning outsourcing of Sun New Town and Kadoorie Garden; The outsourcing of fire protection system in Ting Mansion and Jindi Cuiyuan. Golden Bay Garden Elevator signed an outsourcing agreement. Some attempts have been made to the related outsourcing work of the company.

[NextPage] Second, the brand promotion effect appears

This year, in order to cooperate with the company's marketing work, the company has effectively increased the brand promotion. According to the idea of "building brand by management projects and creating benefits by consulting projects", we will focus on developers, intermediary companies and property management peers. On the one hand, we will build and shape boutique communities, and let customers visit the communities, receive business training and experience the management of Jindi property personally, so as to achieve the purpose of business expansion. Golden Bay Garden alone received more than 0/00 batches of visits from companies, real estate companies, organizations and buyers throughout the year, with nearly 1,000 visitors. On the other hand, brand promotion is carried out through newspapers, advertisements, exhibitions and other forms.

In 2009, the company published "Jindi Property Management" 12, with an average of 1 1000 copies per issue, covering 27 provinces and cities. The company's internal and external websites have also been revised this year, with 6 16 articles uploaded throughout the year, which has played a positive role in reporting the company's major news and important information, showing the company's business scale and market expansion pace, publicizing the company's business types and service features, and reflecting employees' ideological trends and improvement suggestions. Gemdale Property Management Information was also released in the second half of this year, and it was released free of charge every 10 day. At present, the number of readers is increasing, the response is enthusiastic, the subscription demand is increasing day by day, and the company brand is further enhanced. During the housing fair held at the end of June 1 1, we received 43 groups of customers from 28 cities across the country, laying a solid foundation for market expansion next year.

Third, market expansion has made many achievements.

In * year, while improving the quality of property management developed by the Group, we also enriched the company's property management types and extended the product line according to the requirements of the Group leaders. Since the breakthrough of office consultant management market was achieved last year, this year, we have made persistent efforts to expand office buildings (Wanji Building), serviced apartments (white-collar apartments), student apartments (No.69 Xuefu Avenue, Chongqing), luxury houses in the central area (Xiyuan) and other businesses, especially the takeover of Wanji Building and white-collar apartments, which has achieved zero breakthrough in this business market and marked the beginning of the real adjustment of the company's product structure.

This year, the company strives for development by brand, puts its energy into the development of high-end markets, pays attention to the input and output of projects, and rationally chooses partners. Twenty-two new projects were signed in the whole year, including 6 national committee projects and 6 consulting projects 16. The newly expanded project management area is 2.43 million square meters, including 642,000 square meters of State Committee projects and 654.38+0.788 million square meters of consultant projects. At present, the company has taken over the 1 18 project. Among them, there are 34 national Committee projects and 84 consulting projects; The total management area is16.486 million square meters, including 3.894 million square meters for State Committee projects and12.592 million square meters for consultant projects.

So far, the company's management projects have grown to 365,438+0 cities nationwide, including 8 new cities this year, namely Luoyang, Xiamen, Foshan, Yixing, Yantai, Weifang, Haikou and Zhenjiang.

Fourth, the management work has improved significantly.

Further strengthen the list management, and implement online declaration and assessment of monthly work plan assessment, online work diary declaration, and consulting project management information declaration. , standardize and improve the management strength and efficiency.

Improve the operation guidance of consultants, strengthen the operation of front-end project managers and back-end expert advisory groups, and ensure and further improve the quality of project management.

Actively set up an online office platform for Jindi property management, and successively developed more than ten modules, including scheme evaluation, project management, logistics management and human resources, which laid a solid foundation for the company's office information construction and improved the company's image and management efficiency.

Strengthen the financial accounting, audit and audit management of the branch, establish the company's economic benefit accounting model and the business management and guidance system for the branch, change the original simple accounting function of the finance department, and establish the role and position of financial management in daily work.

The improvement of quality management system, the revision of operation document system, the improvement of quality inspection method and the follow-up supervision of quality problems have gradually formed a management system that gives consideration to and covers local management.

Complete the transfer of the club, improve the management of the club, effectively change the long-term loss situation of the club and gradually form a benign operation.

The improvement of safety management, the construction of security personnel, the implementation of closed management in residential areas, the discussion and attempt of vertical management mode of safety management, the social security of security guards, the reform of salary and the improvement of living and dining conditions will promote the effective implementation of safety management.

The discussion and implementation of equipment management mode in residential quarters and the clear positioning of engineering departments in business management have strengthened the daily maintenance of equipment in residential quarters and improved the operation effect of equipment.

Pay close attention to the implementation of the system, and ensure the implementation of various systems of the company through monthly work plan and assessment, work diary, dress and labor discipline inspection.

Strengthen the basic management of the branch and summarize the regional operation mode.

[NextPage] V. The construction of talent team has achieved remarkable results.

Since the beginning of this year, the company has discussed the channels and ways of talent introduction, and the improvement of personnel recruitment organization and management has laid the foundation for the company to introduce talents, especially high-quality talents. On the one hand, based on performance appraisal and ability evaluation, we actively selected internal talents, and * * * was promoted to 169. On the other hand, boldly introduce external talents. By attending job fairs and posting recruitment information online, * * * recruited 96 managers, accounting for 3 1.2, including 65,438 master students and 29 undergraduates. There are more than 48 sponsors, including 35 1 1 supervisors. At the same time, we will increase the recruitment of project management talents and security backbones, recruiting 24 project management personnel and 20 security backbones.

Promote security recruitment and base construction. Through various channels, we have established long-term cooperative relations with many schools and talent markets, further improved the construction of security guard bases, and recruited more than 5 18 security guards.

Three-level training management is implemented within the company, with company-level training 16 times; Functional departments organized counterpart training for 24 times; There are about 774 internal trainings. The training time for managers is 12 1.5 hours/person-year, and the training time for security personnel is 126 hours/person-year.

Sixth, the corporate culture is splendid.

What is particularly worth mentioning here is that in *, we encountered an unprecedented SARS epidemic. In this battle without smoke, the staff of our management office are in the front line of the battle and bear great pressure. Under the company's great attention and careful guidance, they actively participated in the fight against SARS, made selfless dedication and did a lot of work for the prevention and treatment of SARS. For example, long-term adherence to community disinfection and sterilization, publicity of SARS prevention knowledge to all owners, and efforts to create a healthy and safe living environment for business households. Especially when Beijing became the hardest hit area of SARS, and there were suspected cases in Ting Residence and Cai World Management Office respectively, our employees did not flinch. They overcame their fears and were loyal to their duties, regardless of their personal safety. As always, they stick to the front line of work, showing excellent professionalism and lofty ideological quality, winning praise and praise from developers and owners, and also showing the strong corporate cohesion of Jindi Property Company.

Despite the SARS, the company's corporate cultural activities and community cultural activities are still being carried out in an orderly manner. The company organized female employees to travel on March 8th and advanced employees to travel to South Korea, and successfully held the Siqing Cup basketball match. At the same time, the company also actively participated in various activities organized by the group, including the Imagination Bowling Competition, the Integrity Cup Football League, the Passion Cup Swimming Competition and the * * * Enjoy Cup Badminton Competition, and won the championship in football, volleyball and basketball competitions, showing the good spirit of sincere cooperation, unity and mutual assistance of the company's employees.

In terms of community cultural activities, the company took advantage of major holidays such as May 1st, June 1st and National Day to organize various forms of community cultural activities in various communities, such as holding various competitions, exhibitions, lectures, children's activities, parties, etc., which enriched community life, enhanced communication with owners and won favorable comments from community owners.

Seven. Reflection and prospect

Leaders and colleagues, the performance of * years' work promotion has strengthened our confidence in development, and let us know clearly that the performance is the result of the hard work of all employees under the correct leadership of the group leaders. Compared with *, we have made some achievements in business types, profitability, enterprise standard construction, basic management, talent introduction and so on. However, we still have many problems and shortcomings: there is a gap between the brand quality of Jindi property management and the quality requirements of group real estate; The position and advantages in the industry are not obvious; The basic work is not standardized and solid enough; There is a big gap between management execution and target requirements; Cross-regional management ability is weak, the construction of talent team can not meet the development requirements, and so on. These are the problems that the company is facing urgently, and they are also the key improvement work of the company this year.

We have made some achievements in the past, but we still have a long way to go. In *, we still have a lot of things to do, and our work needs to be constantly improved: in addition to continuing to do a good job in closed management, this year we will fully implement the property management of the company's residential quarters, classify the expenditure budget of the quarters, and improve the procedures for distributing supporting materials and financial reimbursement; Consulting management should vigorously promote the construction of online consulting platform, perfect and improve the operation process of consulting projects, establish a scientific operation system, and improve the quality control of consulting projects through qualification certification and on-the-job training, consulting work guides, project task books and consulting report expert groups; Market expansion should strengthen Party A's awareness, establish market expansion templates and potential customer files; Strengthen the improvement of personnel quality, vigorously strengthen the professional ability training of employees, cultivate local talents, introduce professionals, especially key members with rich experience in property management, and strengthen the terminal management ability; Promote the adjustment and improvement of the plan assessment system, and combine the work plan with the post responsibilities; Quality management should pay special attention to written norms and behavior norms, and achieve quality and cost objectives through process norms; Strengthen the basic management of branches and strengthen the guidance and support of functional departments for the work of branches; Wait a minute.

According to the characteristics of the company's development stage and the requirements of building an improved enterprise, we designated * as the "year of discipline" and put forward the slogan of "improving efficiency through discipline", requiring all departments and employees to carry out the company's systems, plans and decisions to the letter, strictly enforce discipline, and improve the overall work efficiency and cooperation efficiency of the company. Today, we are going to sign the * year work target responsibility letter with various departments here, also in order to speed up the work pace and improve work efficiency. Everyone here is the manager of Jindi Property, which is the original driving force to promote the company's development. I hope you have a sense of crisis and urgency to meet the needs of the company's development and improvement.

Dear leaders and colleagues, * has been a year of rapid development and fruitful results for the Group. Both operating efficiency and corporate brand have been fully recognized by society, market and customers, and the outstanding contribution of group leaders has been highly praised by society. In the annual list of *chic China real estate promoters jointly launched by the Science and Technology Committee of the Ministry of Construction, the China Real Estate and Housing Research Association and the Urban Development Professional Committee of the China Real Estate Association in *, the chairman of the group was awarded the title of "Top Ten Real Estate Industry Promoters in China", and the president Zhang Rongdeng topped the list of "Top Ten Real Estate Brand Figures in China". Zhao Hanzhong, Vice President, has become one of the "Top Ten Innovative Real Estate Figures in China" with his outstanding performance in the Shanghai real estate industry. As employees of Gemdale, we are deeply proud and confident. Of course, we are also under pressure, that is, the rapid development of the Group needs the development of property management companies and the quality requirements of the Group's real estate brands for property management service brands.

Dear colleagues, with new goals, new tasks and new challenges, faced with opportunities and challenges, we have reason to believe that with the support, care and help of the group company and the sincere efforts of all employees, Jindi property management will have a bright future. While following the development of the group company, Jindi Property Management Company and all its employees will achieve greater development, realize the value of the company and employees, and realize the sustainable development of the company's economy and employees' careers.